From the beginning, we saw Assembled as a way to help today’s support team embrace workforce management fundamentals, whether or not they have WFM expertise. And after hundreds of conversations with our incredible customers, we realized there was an opportunity to empower them (and others) through an easy to read, easy to understand, easy to implement WFM resource, which is why we’re thrilled to announce the launch of Assembled University!
Here, you’ll find free (!) mini-briefings on the most important areas within WFM, co-written by me, a former workforce manager at Stripe, Amazon, and T-Mobile. And while we’re certainly not the first to write about the topic (special shout out to Brad Cleveland), we designed Assembled University to be laser-focused on the must-know concepts and theories within WFM - no fluff, no fuss, no extras, and best of all, you don’t need to be an Assembled user to benefit from it!
So, no more frantic googling or sifting through the 12th edition of a massive book for answers you need to do your job well now. As for the topics you don’t know you don’t know? Assembled University is designed to help you progress in your WFM knowledge so you won’t be surprised or caught unprepared in your scaling support journey.
Today, we’re launching a whole bucket of content across Scheduling, Forecasting, Reporting, and WFM basics, and over the coming months, you can expect to see this library of content grow based on what you need to know and where you need to level-up. Subscribe here to make sure you’re the first to know when new topics, webinars, and other deep-dives drop!
Ready to check it out? Head on over to Assembled University and enjoy!