Business

San Francisco, CA

Assembled (www.assembled.com) aims to transform and elevate customer support. Our workforce management platform helps modern support teams scale by solving forecasting, scheduling, and team metrics. We’re a small, scrappy team but already work with some of the most forward-thinking organizations in the world, including Stripe, Harry's, and GoFundMe. We're looking for a business generalist who can wear multiple hats to help us grow our business 3x in the next year.

As an early member of the Business team at Assembled, you’ll have a hand in everything that helps us go to market. You'll be on the front lines of winning customers and turning them into champions of Assembled. You’ll use your learnings from talking to customers to help us develop our go-to-market playbook and improve our operational processes as we scale.

Responsibilities

You're comfortable operating in ambiguity and doing what it takes to help us grow the business:

  • Win new customers
  • Make every Assembled customer happy with every interaction, regardless of size
  • Drive growth, net revenue retention and product adoption across our top accounts
  • Represent the voice of our customers in our product development
  • Develop and build relationships with new partners in the support ecosystem
  • Conduct analysis and identify new areas of growth and expansion in this space
  • Build and improve processes to help Assembled scale

About You

  • You enjoy working with customers: You have high empathy and a unique ability to understand customer needs. You enjoy developing relationships and can collaborate effectively with a wide range of constituents - from C-level execs, stay-at-home support agents to engineers.
  • You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments.
  • You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date.
  • You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
  • You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback
  • You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.

We look forward to hearing from you.

Please email us at careers@assembled.com with a bit about yourself and why you're interested in working together.