Customer Success

San Francisco, CA

Assembled (www.assembled.com) aims to transform and elevate customer support. We help fast-growing teams scale their support by solving forecasting, scheduling and metrics. We’re a small, scrappy team but already work with some of the most progressive organizations in the world, including Stripe, Harry's, and GoFundMe.

We're looking for a customer success manager to turn our customers into promoters and champions of Assembled.

As an early member of the team, you'll participate in optimizing the customer life cycle— from customer kickoffs to helping them get value to renewing and expanding the account. You'll use your learnings from talking to customers to help us improve our product, develop our go-to-market playbook and improve our operational processes as we scale.

Responsibilities

Become a trusted partner to our most important customers, by helping them get the most they can from Assembled
Lead strategic engagements through discovery workshops, account optimizations, and quarterly business reviews in alignment with the Customer Success methodology
Identify and execute on areas of growth and expansion in your portfolio of customers
Proactively monitor and manage the health of the customers in your portfolio by identifying and preempting areas of risk or concern
Partner with thought leaders of the Customer Experience industry and consult on ways to optimize their efficiency, productivity, and agent experience
Represent the voice of our customers in our product development
Help us build our foundational processes for customer success and happiness

About You

You enjoy working with customers: You have high empathy and a unique ability to understand customer needs. You enjoy developing relationships and can collaborate effectively with a wide range of constituents - from C-level execs, stay-at-home support agents to engineers.
You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments.
You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date.
You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product.
You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback
You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's.

We look forward to hearing from you.

Please email us at careers@assembled.com with a bit about yourself and why you're interested in working together.