Technical Support

San Francisco, CA

Assembled ( aims to transform and elevate customer support. Our workforce management platform helps modern support teams deliver a world-class customer experience and staff teams more effectively. Our customers include companies like Stripe, Glossier, and Looker.

As a company building for support teams, we take pride in the support we've given to our customers (check out the 5 star reviews our customers have left us!). We're building a Technical Support team and looking for founding team members who are excited to set a new standard for great support. You'll interact with our customers over Slack, help them understand how to use Assembled, and resolve thorny issues they face. You'll use your learnings on the front line to help our product team prioritize bugs and feature requests. Outside of interacting with customers, you'll have wide latitude to build internal processes, scale our systems and build our company culture.


  • Delight our customers: Create great experiences for our customers when they need help. Build trust and strong relationships with customers.
  • Be a product expert: Learn Assembled's product intimately and help customers (and other team members!) do the same.
  • Resolve issues: Investigate new, thorny issues in the product and partner closely with engineering to fix issues.
  • Represent the voice of the customer: Represent our customers' needs and struggles to drive our product in a strong direction
  • Improve how we operate: Whether it's tooling, systems or processes, we'll rely on you to help us scale our support.

About You

  • Natural relationship builder: You genuinely enjoy developing relationships and can collaborate effectively with people from all walks of life. Our users are spread all over the globe, from New York to Malaysia to Ukraine to Colombia.
  • Strong technical and troubleshooting skills: You're not afraid to roll up your sleeves and splunk through code. You're excited at the opportunity to build out admin tools to make the support team more efficient. Knowledge of SQL, JS, and HTML is a bonus!
  • Persistence and resourcefulness: You have the grit, determination, and resilience to push through roadblocks in highly unstructured environments.
  • Strong writer: You enjoy writing, write well, and can do so quickly, concisely, and clearly.
  • Attention to detail: You are very thorough and have a track record of getting to the bottom of technical issues. Go beyond the question being asked; understand how our customers define their own success with the product and help them work toward that success.
  • Growth mindset: You embrace new ideas, are not afraid of change, and are comfortable challenging the status quo and your own biases. You are open to receiving and giving feedback.
  • Team player: You are naturally collaborative and enjoy helping your teammates out.

Please fill out this form and our team will get back to you!

We look forward to hearing from you.

We look forward to hearing from you.

Please email us at with a bit about yourself and why you're interested in working together.