Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.
Adherence and Conformance 101
One of our most popular cheatsheets on two often misunderstood concepts.
How do I use Erlang C to plan staffing?
At the heart of modern support forecasting is Erlang-C - we break it down for you here.
A guide to evaluating WFM vendors
From legacy WFM to niche platforms, we lay out how to think about which product is right for your team.