The backbone of the modern support organization

Deliver exceptional customer experiences at scale with a best-of-breed support center, powered by Assembled’s workforce management platform.

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Stripe steers a global support team to fast response times

Through Assembled’s real-time dashboard, Stripe fixes issues as they arise in the moment, improving schedule adherence by 33% and saving them 20%+ in team hiring!

Built to scale with increasing complexity

In minutes, Assembled can be configured to deploy multiple channels of support. Easily set performance benchmarks for all specialized teams, ticket queues, and external vendors.

  • Schedule templates and keyboard shortcuts
  • Event optimizations
  • SLA thresholds for any metric
  • Custom queue-mapping
  • Requirements allocations for outsourced teams
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Full customization and control

You’ll have mission control right at your fingertips. Assembled lets you integrate with key contact platforms and communication tools, import data from BI and analytics tools, and upload custom forecasting.

  • Open and flexible API
  • Ecosystem of CRM, telephony, HR, and QA integrations
  • Forecast model upload options

See the full picture

Comprehensive reporting gives a multi-dimensional view of agent performance, scheduling accuracy, and opportunities for improvement. See team data in real-time for intraday changes, and plan ahead for future demand.

  • Real-time adherence dashboards
  • Forecast accuracy reporting
  • Agent Scorecard for coaching opportunities
  • Staffing heatmaps to diagnose coverage gaps
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Services, solutions, and support

You’re in good hands, with white-glove support every step of the way. Let the experts help you get the most out of Assembled and ensure your team is set up for success.

  • BPO implementation
  • WFM hiring guidance
  • Capacity planning
  • Speedy hands-on implementation and onboarding
  • Dedicated account manager
  • Quarterly business reviews
Jackie Chung
Senior Workforce Analyst, Casper
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Laura Levy
Customer Experience Program Manager,
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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