Betterment logo
Manage BPOs strategically
End-to-end visibility allows teams to easily plan for, schedule, and monitor their BPOs.
Forecast for any scenario
Plan for omnichannel and asynchronous interactions using standard or custom models.
Schedule at scale
Easily build or upload optimal schedules based on forecasted requirements, time zones, and more.
Make adjustments in real time
Monitor real-time states and adherence metrics down to the queue, site, team, or agent.
Improve team performance
Our reports help you evaluate support team performance, coach agents, and diagnose missed SLAs.
Access and organize your data
An open API and CSV exports let you view and extract the data you need, and configure metrics the way you want.
contact platforms integrations illo
integrations

Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.

Jackie Chung
Senior Workforce Analyst, Casper
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Laura Levy
Customer Experience Program Manager, monday.com
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

request demo