Forecasting, scheduling and realtime analytics all in one place.
Workforce Forecasting Software
If you run a business, then you need to make sure that you have enough people to handle the daily operations of your company. While this might sound obvious, one of the biggest challenges is that the needs of your company might change from day-to-day. They might vary in a seasonal manner or from events like a new product launch, or worse, product defect. Therefore, you don’t want to have so many people that you end up over-scheduling when there isn’t much to do; conversely, you don’t want to overload your employees either or cause service to suffer. How can you make sure that you have the right number of people to accomplish the various tasks of your business in an efficient manner? This is where workforce forecasting software can be helpful.
The goal of workforce forecasting is to help you predict when you are going to need to hire people or when you can shrink the size of your workforce. For example, if you have a large customer service team and you work in the retail sector, then you might expect to see increased call volumes around the holidays. After Thanksgiving, Black Friday comes along and you should expect to see increased call volumes until early January when people are settled into the new year. So, how many extra people will you have to hire to cover the added demands on your customer service team? This is where workforce forecasting can be helpful.
While this might seem like a straightforward example, there are other industries that experience seasonal variation as well. When you notice your workforce demands start to rise, it is too late. It takes time to train people. You cannot simply pull someone in off the street and plug them into a new job right away. You need to have time to train these professionals and get them up to speed on your internal processes and knowledge. Therefore, you need to be able to predict when these increased demands are going to show up. The best way to do this is to ensure you’re utilizing workforce forecasting software.
Workforce Forecasting Models
In the world of workforce forecasting, it is important to rely on statistics and data. You need to look at historical data in order to predict the ebbs and flows of the demand on your workforce. This is where workforce forecasting models and workforce forecasting techniques can be helpful. Most of these techniques rely on workforce forecasting models and systemic review to make predictions on when there is going to be increased demand.
The goal of workforce forecasting is to leverage supply and demand modeling. This is the most common type of model when it comes to predicting how many employees will be needed. The goal is to identify a potential gap between the present workforce and future requirements. Then, this data can be used to work backward and predict training and recruitment needs. While there are certain nuances to specific models that might be more relevant to one industry than another, the goal of workforce forecasting is to provide efficient, agile workforce scheduling. This gives companies time to plan for hiring and recruitment well in advance of anticipated increases in demands if needed.
Workforce Management Software
One of the most important types of software when it comes to workforce forecasting is called workforce management software. This type of software allows businesses and organizations to plan, track, and manage the requirements (and allocation) of labor resources. For example, call center workforce management software can be used to track the volume of incoming calls. Then, they can track where these calls are coming from, how long they last, and how well each representative handles the needs of the caller. Once this data is gathered and captured in the system, managers can use it to know if adjustments have to be made and can respond appropriately.
Of course, call centers are only one of the many ways that workforce management software can be helpful. Over time, businesses can plug historical data into their workforce management software and see if there are trends over time. Then, businesses can shift resources as they are needed. This could include hiring additional employees to address seasonal increases in demand. For example, there might be certain times of the year when there are more calls coming into call centers. If this happens, businesses can hire more employees to fill this gap.
One of the biggest challenges when it comes to workforce management is workforce scheduling. For businesses that are open from 9 to 5 only, this might seem like a straightforward issue; however, there are lots of companies that are open 24 hours per day, 7 days per week. When this is combined with vacations, sick leave, nights, and weekends, the challenges of workforce scheduling become apparent, especially if your staff is remote of located all over the globe.
There are numerous challenges that come with workforce management scheduling. One workforce scheduling example involves organizing availability. Even though companies have policies regarding how far in advance someone has to request vacation time, the reality is that emergencies come up and companies have to respond on the fly. This is where workforce scheduling software can be helpful.
Workforce scheduling software can be used to address these issues quickly and efficiently. If there is an issue with a single shift, then the company can plug this information into the program and see what solutions there are to fix it. This might involve moving shifts around, finding coverage from somewhere else, or spreading out the responsibilities over multiple employees to ensure the company doesn’t miss a beat.
Employee Scheduling App
In order to keep better track of employees, when they are supposed to work, and when emergencies come up, it is helpful to use employee scheduling software. The best employee scheduling software should help companies fulfill a variety of needs in a versatile manner. This is where an employee scheduling app can be helpful. Sometimes scheduling mobile apps are a part of a larger workforce management system.
These employee scheduling apps can vary from industry to industry. For example, healthcare has a complicated “call” system where employees might not have to be at the hospital but have to be within a certain radius if an emergency arises. If that employee ends up working the entire night, then they might be toast for the next day and someone has to cover. This is where the healthcare industry might use a “floater” system to help employees cover shifts when they are burnt out. This is important for preventing burnout in the healthcare industry.
In order to find the best employee scheduling app, it is important to consider how easy it is for users to learn, whether or not the application can track employee hours, and whether or not the app provides alerts and notifications for holes in the schedule.
Workforce Management System
Workforce management software and employee scheduling apps are often combined with other processes to create an entire system. When it comes to building a better workforce management system, it is important to follow a few best practices.
First, it is important to use workforce management forecasting models that can predict when additional coverage might be needed at certain times of the year. For example, if more coverage is going to be needed during the holidays, it would be helpful to know how many extra people are going to be needed in advance and how long it will take to train these additional employees. The sooner the company can respond to challenges, the better. This is one of the most important tasks when it comes to workforce management.
Second, a reliable workforce management system needs to be able to handle shift swaps with ease. The fact remains that emergencies are going to come up with employees from time to time. This might include sick leave, family deaths, or issues with children at home. Employees need to have the freedom to handle these emergencies without the system falling apart. This is another way that advanced software can be helpful. The software can help companies find quick and easy solutions to these issues. Sometimes, employees might even be able to swap shifts among themselves without having to go through management, saving everyone time and stress.
Workforce Planning Software
The area of workforce planning is slightly different than workforce forecasting software. Workforce forecasting software is used to predict potential gaps in the workforce in order to fill them in ahead of time. Workforce planning software takes a much bigger view of the workforce as a whole and looks for current problems, areas of missing talent, and comes up with plans to address these issues.
In the world of customer service, it is important to use a variety of workforce planning tools and processes, such as a workforce planning template or a workforce planning model, to take a look at the current performance of the customer service team. This might include the percentage of calls resolved quickly, the average wait time, and the average time spent on each call. Then, a strategic workforce planning model can be used to cut down on customer wait times and improve customer satisfaction. This might include looking for specific types of talent or making shifts in the current workforce profile.
There are a few benefits of workforce planning. First, this allows companies to determine specific talent types they would like to recruit to ensure the organization has the right people. Second, this might allow the company to further specialize its workforce, allowing employees to build a deep knowledge base in a certain area, helping them handle specific customer concerns with ease. Finally, this can also help the company save money. When calls are resolved quickly, they need fewer agents to staff the call center. This translates to cost savings for the business as a whole.