Leverage flexible views, automations, keyboard shortcuts, and bulk-editing to build your ideal schedule in minutes, based on your team SLAs and preferences.

Templates make it easy to save an existing schedule and re-use that same layout in the future. This is a big time saver if your schedule mostly stays the same day-to-day or week-to-week.

Seamless connections to Google Calendar and Slack allow you to view shifts in your calendar, receive schedule notifications, and see who’s currently working.

Easily manage your team’s time off in one dashboard, and approve or deny requests in just one click.

Add as many custom event types as you’d like, to cover any use case. Easily create new event types and categorize them as productive, time off, or non-productive.

View all past edits made to your team schedule, and restore to a previous version when necessary.

Get granular data to understand where your team is investing their time, down to the agent state and individual tickets.

Give agents the flexibility to request changes to their shifts, and lighten the load on your managers. If the shift change improves team scheduling efficiency, it gets automatically approved.

Model different scenarios and easily create schedules for your teams before publishing more broadly.

Automatically track time spent working on tickets, and allow agents to set their own aux codes within Zendesk.

Gain maximum efficiency by setting custom rules for events, and let Assembled automatically create your optimal team schedule.

Our forecasts are built by machine learning experts and accurate within 10% out of the box.

You’ve got complete customization over organizing your queues by teams, sites, skills, and more.

We know forecasts aren’t one-size-fits-all. Our forecast adapts to your unique needs so you’re always ready for anything.

It’s your forecast, your way. Add manual adjustments to Assembled’s existing model for upcoming events or promotions.

See accurate forecasting across all of your support channels, all in one unified dashboard.

View and compare accuracy reporting of multiple forecast models at once, making it easier than ever to select the optimal model for any channel or queue.

We enable teams to get specific with their forecasting, down to the individual queue, for the most accurate staffing requirements.

Visualize your historical email backlog and simulate future backlog scenarios, and get an even more accurate SLA prediction that accounts for your business hours.

Upload your own forecast via API or CSV. Assembled will automatically apply arrival pattern data and generate accurate staffing requirements.

See all contact volume data in aggregate or separated by channel, and toggle between different time intervals for more granular metrics.

Get granular data about how and where agents spend their time, filtered down by channels, teams, or queues.

Get a unified view of all support channels and agent states in real-time, to monitor agent adherence and inform any intraday changes.

Prevent accidental offline statuses by limiting agents to just one open tab of Zendesk at a time, guaranteeing you’ve always got the clearest picture of real-time agent activity.

See an individual agent’s QA score for any channel, by daily average, weekly average, or any custom time frame.

Easily customize rules that automatically exclude agent state data if that agent remains logged in after their shift has ended.