A 360-degree look at BPO management
With so much pressure on CX teams to meet rising customer expectations (oftentimes with fewer resources), it’s no surprise the number of companies with plans to outsource increased by 8% from 2021 to 2022. But for modern teams, the outsourcing methods of the past simply won’t cut it anymore.
Watch this multifaceted look into the growing world of BPO management with special guests from PartnerHero and Dr. Martens. We’ll discuss how in-house and outsourced support teams can better partner to deliver a seamless customer service experience—all while maintaining cost-efficiency and hitting every SLA.
See what our customers are saying about Assembled
Inform staffing decisions through accurate predictions
Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and staffing decisions.
Build SLA-proof schedules in minutes
Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.
Expertly manage intraday operations
Stay one step ahead of your customers by closely tracking real-time performance, productivity, and other metrics that influence your SLAs.
Access team and scheduling insights at a glance
Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.
Integrations that seamlessly work where you work
Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to bring everything together and give your team the schedule visibility they deserve.
Our customers see real results. Are you next?
From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization.
Switching to Assembled is easy
Live in weeks. Fast time to value. No hidden fees.
Data sourced from G2 user ratings.
So, what do you say?
Together, we can build a better experience for your customers and your team.