Supporting support teams: How Wild Alaskan Company uses Assembled and Klaus for better customer experiences

It’s not easy being a fast-growing company—especially one that refuses to lower the bar on quality customer service no matter how complicated things get. We see you and we applaud your efforts 👏. We also know it can be really helpful to hear how companies just like yours are tackling similar challenges head on.

Join us for a webinar discussion about why Wild Alaskan Company decided to implement Assembled for workforce management (WFM) and Klaus for quality assurance (QA).

Assembled is used by the world’s most customer-centric brands.

See what our customers are saying about Assembled

a person smiling for the camera
Laura Levy
Vendor Program Manager
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tools that was built for today.
a man with a beard and glasses
Pavlos Vasilakis
Workforce Manager
I’m confident that even someone with minimal WFM experience could get Assembled up and running that quickly.
a man in a suit
Kevin Rury
Workforce Management Analyst
Assembled is the first platform we've worked with that gives both the workforce manager and agents a great experience.

Inform staffing decisions through accurate predictions

Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and  staffing decisions.

forecasting configuration illo
staffing timeline illo

Build SLA-proof schedules in minutes

Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.


Expertly manage intraday operations

Stay one step ahead of your customers by closely tracking real-time performance, productivity, and other metrics that influence your SLAs.

reporting dashboards

Access team and scheduling insights at a glance

Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.


Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to bring everything together and give your team the schedule visibility they deserve.

contact platform integrations illo

Our customers see real results. Are you next?

From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization.

calculate your roi
Decrease in manual reporting time
Increase in SLA performance
Increase in agent productivity

Switching to Assembled is easy

Live in weeks. Fast time to value. No hidden fees.

Data sourced from G2 user ratings.

So, what do you say?

Together, we can build a better experience for your customers and your team.

talk to sales