You are the beating heart of the team. As AI comes to dominate the space, you remind everyone that human connection is irreplaceable. Don’t let anyone dismiss unique point of view. WFM needs your creative thinking! Your future is full of opportunities to shake up CX with a little imagination. Make friends with a Taurus, Virgo, or Capricorn to give your ideas structure and parameters.

In the land of legacy WFM, you bring the kind of innovative out-of-the-box thinking that can disrupt how people operate. Your analytical mind and attentiveness can make meaningful changes well beyond your team. Your future is full of opportunities to shake up the entire CX industry. Make friends with a Cancer, Scorpio, or Pisces to help you understand the people who will feel it most.

You know better than anyone that wishes don’t manifest themselves. It takes drive, practical solutions, and hard work to make it happen. You’re an unstoppable force, pushing your team towards a better CSAT. Your future is full of opportunities to go above and beyond last quarter's goals. Make friends with an Aries, Leo, or Sagittarius to help you appreciate play as much as productivity.

Your adventurous spirit raises the bar. You fearlessly take on new challenges with an open mind. You know how to be flexible, even when legacy WFM is as rigid as ever. Always on the go, we bet you’re working remotely right now. Your future is full of adventures. Approach any task as a hero's journey to learn and grow from. Make friends with a Gemini, Libra, or Aquarius to brainstorm wild ideas.

Perception is your superpower. Your insights cut through the noise — and there’s a lot of it! You see the necessity of transformation in an industry that needs it. Follow your intuition. It may be exactly what your team needs to succeed. Your future is full of opportunities to use your critical mind and empathetic heart to problem solve. Make friends with a Gemini, Libra, or Aquarius to help you define the problem before you solve it.

Balance is everything. You’re able to find harmony in chaos (and there’s a lot of that in Support!). Your diplomacy and level-headedness can navigate the trickiest of situations with a cool calm. Cross team collaboration is tough. Your future is full of opportunities to find common ground. Learn how to boost your confidence and influence by making friends with an Aries, Leo, or Sagittarius.

Virgo is the consummate support professional. Your meticulous scrutiny and eye for detail make you an invaluable teammate. If there’s a problem (which there always is), you are the first to notice and plan against it. Your future is full of opportunities to add to your growing repertoire of skills. Make friends with a Gemini, Libra, or Aquarius to help you zoom out and think big.

Shine on! Your brightness can light up the darkest call center. Your enthusiasm brings out the best in everyone around you. When the tickets pile up and SLA is stuck at 50%, you’re the one keeping spirits riding high. Your future is full of reasons to celebrate. Remember to slow down and let no win go unnoticed. Make friends with a Cancer, Scorpio, or Pisces to plan the next team karaoke session.

You are the embodiment of “support”. You welcome everyone in with an empathetic heart and would stop at nothing to defend your teammates. No one is working in a silo with you around. Your future will be sweetened by rich relationships. Remember to let others take care of you as much as you take care of them. Make friends with a Gemini, Libra, or Aquarius to quantify your impact (beyond good vibes).

Every solution begins with a question and you ask them all. Communication is your superpower. You know all the acronyms. Most importantly — you’re the reason your team would crush Sales at trivia night. Your future is full of opportunities to ask "wait, but why?". Listen as much as you talk and you will go far. Make friends with a Taurus, Virgo, or Capricorn to prioritize your many interests.

Support is tough, but you are even tougher. You are a nurturer, willing to wait while others bail. No one knows the value of patience more than you. As the challenges of Support twists and turns, you are the rock people rely on. Your future is full of rewarding challenges. Remember to ground yourself in what matters most. Make friends with a Gemini, Libra or Aquarius, to experiment with new processes along the way.