24/7 support coverage, without borders
No time zones. No language barriers. Just seamless global support, powered by AI. Going global doesn’t have to be complicated. With Assembled AI Agents for chat, email, and voice, you can deliver continuous customer support across any time zone and in any language — without hiring new teams worldwide.
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Native-level support
Help agents speak your customer's language. With AI Copilot, agents see real-time translations of customer messages and their responses are translated back instantly.
Effortless WFM
Configure queues and route inquiries dynamically by language, priority, or time zone. Automated scheduling ensures agents are online at peak times across regions.
Scale BPO management
Whether you work with multiple BPOs or are expanding your outsourced support for wider coverage, Assembled makes it easy to manage global vendor teams.
AI for world-class support operations
Assemble and run the best possible team of in-house, BPO, and AI agents. Assembled is the only unified platform for staffing and managing your human and AI support team.
Always-on, AI-powered agents
Never leave customers waiting with AI agents that provide 24/7, multilingual support across all time zones. Instantly scale to new regions without adding headcount, while intelligent workflows ensure fast responses, seamless escalations, and smooth handoffs to human agents when needed.
Help agents speak your customer's language
Your agents can deliver native-level support in any language with AI Copilot. Customer messages are translated in real time, and agent responses are instantly translated back, creating smooth, seamless conversations. With translation built directly into the agent workspace, there’s no lag or confusion — just clear communication that boosts customer satisfaction.
Effortless workforce management for global teams
Expanding into new regions is effortless with Assembled’s AI-driven workforce management. Dynamic routing directs inquiries by language, priority, or time zone, while automated scheduling keeps agents online during peak regional hours. Real-time alerts help teams adjust to unexpected spikes, and AI-powered forecasting predicts demand so you can optimize staffing for every global market.
Seamless BPO management at scale
Whether you’re working with multiple BPOs or expanding outsourced support for broader coverage, Assembled makes managing global vendor teams simple. Get real-time visibility into outsourced team efficiency, stay aligned through a shared planning dashboard, allocate contact volume across all BPOs in seconds, and view performance metrics for both in-house and BPO teams in one unified place.
Everything you need to manage your customer support team
Workforce Management
Scheduling, forecasting, and real-time management for your blended workforce.
Copilot
Equip agents with an AI assistant that surfaces knowledge, suggests responses, translates automatically, and streamlines handoffs.
AI chat agent
Intelligent automation that answers hard questions, acts on complex requests, and escalates intelligently.
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"WFM has introduced a step-change improvement to our workforce operations. We’ve replaced manual processes with automated insights and now leverage the Assembled platform to drive strategic workforce planning decisions."
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