We take you from a forecast to a recommended schedule, in just a few clicks. Keep your team organized with our blazing-fast scheduling experience, honed by the workflows of over 100 support teams.
We allow your whole team to view schedules and overall performance metrics so that everyone can share ownership in success. We meet you where you already work by integrating with Google Calendar and Slack.
Sync each agent’s Assembled schedule to a secondary calendar
Get daily team schedule notifications
Our real-time reporting tracks how actual team performance and activity compares to your original plan.
Seamless integrations to Zendesk and other major contact platforms, as well as Google Calendar and Slack.
Pull data from contact platforms, CRMs, and time trackers, or push data into your own support tools, reporting databases, or payroll systems.
Create and tweak forecasts on the fly that adjust to the natural patterns of your support demand.