With our out of the box forecast of support volume, you have everything you need to make accurate and efficient headcount and scheduling decisions. Now that's what modern workforce management should look like.
VP, Customer Operations
Create optimal schedules based on forecasted requirements, time zones, and more. Give your team up-to-date visibility with schedules that sync to Google Calendar and Slack. Bet your spreadsheet can’t do that.
Create & manage schedules
Request & approve time off
From realtime metrics to historical trends, you’ll have maximum insight into agent performance, burnout risks, and scheduling efficacy. They’ll wonder where you got your superpowers, and we’ll never tell.
Seamless integrations with your contact platform (Zendesk, Salesforce, Intercom, and Kustomer) and key communication tools (Google Calendar and Slack) to bring everything together.
former workforce analyst, imperfect producE
current onboarding specialist, assembled
Former support manager, looker
current customer success manager, assembled