AI agents available across chat, email, and voice. Human agents doing their best work. End-to-end support operations.
Support operations
Run your in-house, BPO, and AI-powered support operations from a single source of truth.
Have confidence that your teams are in the right place at the right time
Auto-generate omnichannel forecasts and schedules for agents, BPOs, and AI
Simulate test scenarios to measure the impact of staffing adjustments and AI automation
workforce management
View historical data and real-time insights to make smarter staffing decisions and quickly adjust as plans change.
See real-time alerts and historical analysis for all teams and channels
Surface data instantly with one-click integrations and an open API
Share planning and reporting with BPOs in one unified dashboard
AI Assist
Use AI to automate email, chat, and phone support and accelerate agent productivity with an AI copilot.
Configure AI guidelines to assist agents or automate customer replies
Automate AI-powered customer resolutions and integrated workflows
Guide agents to faster, on-brand replies with an AI copilot
Automate workflows for agents, BPOs, and AI to resolve customer issues in record time.
Join the new era of support operations and leave outdated solutions behind
