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Support scheduling solved

A modern workforce management platform built for rapidly scaling support teams. We help you forecast support demand, build and manage team schedules, and uncover insights to improve your support operations.

Trusted by fast-growing support teams

Build the right staffing plan in minutes

We create a customized support forecast just for you (or import and configure your forecasts). From there, we use our proprietary algorithms to generate the optimal schedule that fits your team's scheduling parameters.

Explore Assembled

Actionable reporting for better support operations

Real-time reporting and customizable notifications alert you to operational breakages as they develop. Reporting and scenario planning help you improve support performance through effective staffing.

See it in action

Why companies choose Assembled

  • Realtime insights
    Monitor queues, agent activity, and adherence in real-time with fully customizable notifications
  • Powerful and flexible forecasting
    Create and tweak forecasts on the fly that adjust to the natural patterns of your support demand
  • Plug and play integrations
    Seamless integrations to most major contact platforms as well as Google Calendar and Slack
  • Intuitive team scheduling
    Streamline your agent scheduling experience for shift swaps, schedule changes, and PTO requests
  • Advanced reporting
    Analyze support performance and staffing from within Assembled or export your data by CSV or API
  • Automated schedule generation
    Build the perfect schedule in minutes with our scenario planner and proprietary algorithms

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