Modern support teams run on Assembled.
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Build the right staffing plan in minutes.
We take you from a forecast to a recommended schedule, in just a few clicks. Keep your team organized with our blazing-fast scheduling experience, honed by the workflows of over 100 support teams.
- Request & approve PTO
- Swap shifts
- Manage schedules
- Generate schedules
Keep your CX and ops teams engaged.
Teammates all view the same metrics, and share ownership over team success. Schedules can be viewed both in-app and via Google Calendar and Slack.
Sync each agent’s Assembled schedule to a secondary calendar
Get daily team schedule notifications
Improve team performance with real-time dashboards.
Our real-time reporting tracks how actual team performance and activity compares to your original plan.
For small teams and large enterprises
Plug-and-play integrations
Seamless integrations to Zendesk and other major contact platforms, as well as Google Calendar and Slack.
Simple APIs
Pull data from contact platforms, CRMs, and time trackers, or push data into your own support tools, reporting databases, or payroll systems.
Powerful, flexible forecasting
Create and tweak forecasts on the fly that adjust to the natural patterns of your support demand.
