Workforce management for data-driven support teams
An all-in-one scheduling, forecasting, and reporting tool built to help the world’s most beloved brands prepare for and respond to customers on time, every time.
Inform staffing decisions through accurate predictions
Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and current staffing decisions.
Build SLA-proof schedules in minutes
Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.
Access team and scheduling insights at a glance
Workforce management starts and stops with your agents — how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.
Integrations that seamlessly work where you work
Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to bring everything together and give your team the schedule visibility they deserve.
Recommended reading
We’ve gathered a few helpful and handy resources to help you and your team shine.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
