A modern workforce management platform built for rapidly scaling support teams. We help you forecast support demand, build and manage team schedules, and uncover insights to improve your support operations.
Create and tweak forecasts on the fly that adjust to the natural patterns of your support demand
Build the perfect schedule in minutes with our scenario planner and proprietary algorithms
Streamline your agent scheduling experience for shift swaps, schedule changes, and PTO requests
Monitor queues, agent activity, and adherence in real-time with fully customizable notifications
Analyze support performance and staffing from within Assembled, or export your data by CSV or API
Integrations to most major contact platforms, Google Calendar, and Slack for seamless forecasting and scheduling
We create a customized support forecast just for you (or import and configure your forecasts). From there, we use our proprietary algorithms to generate the optimal schedule that fits your team's scheduling parameters.Explore Assembled
We minimize the manual toil of rolling out and managing schedules. Schedules are synced in and out of Google Calendar in real-time. Schedule requests can be handled within Slack, email, or our web application and processed via automated approval rules.
Real-time reporting and customizable notifications alert you to operational breakages as they develop. Reporting and scenario planning help you improve support performance through effective staffing.See it in action
Connect with our APIs to integrate contact platform, CRM, or time tracker data into Assembled. Or push data out of Assembled into your own support tools, reporting databases or payroll systems.