We generate forecasts out of the box within 10% of your weekly actual support volume, so you can focus your time on getting coverage right.
We take you from forecasted requirements to a recommended schedule, in just a few clicks. Keep your team organized with our simple but powerful scheduling experience, honed by the workflows of over 100 support teams.
Our real-time reporting tracks how actual team performance and activity compares to your original plan.
We provide your whole team visibility into schedules and performance so that everyone shares ownership in success. We meet teammates where they already work by integrating deeply with Google Calendar and Slack.
Seamless integrations with Zendesk, Kustomer, Intercom, Service Cloud, and more.
Pull data from contact platforms, CRMs, and time trackers, or push data into your own support tools, reporting databases, or payroll systems.
Automatically generate events for complex team environments.