Our out of the box forecasts come within 10% of your weekly actual support volume, so you make staffing decisions confidently. No pivot tables or Excel macros required. Now that's what we call modern workforce management.
We take you from forecasted requirements to a recommended schedule in just a few clicks. Keep your team on the same page with an easy to manage, easy to read scheduling experience. No more manual editing or confusion about the source of up-to-date schedules. Account for time zones, specializations, and agent preferences, all while saving time.
Our real-time reporting tracks how actual team performance and activity compares to your original plan.
We provide your whole team visibility into schedules and performance so that everyone shares ownership in success. We meet teammates where they already work by integrating deeply with Google Calendar and Slack. Redefine what it means to work in a call center.
From forecasting to scheduling, Assembled deploys sophisticated algorithms with a straightforward user interface.
Trusted by industry leaders, Assembled is SOC-2 certified, GDPR compliant, and more.