Integrations that work where you work

Every Assembled integration is built to be reliable, seamless, and high-quality. What this means for you: robust data that you can count on, when you need it, where you need it. It’s a single pane of glass for all your CX needs.

Amazon Connect

See a reliable single source of truth for your support operations.

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API

Create custom workflows, integrations, or automations atop a modern tech stack.

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evaluagent
(Built by evaluagent)

Level up agent coaching with quality assurance and agent training.

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Five9

See real-time insights for phone and messaging, and forecast and schedule for inbound and outbound call volume.

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FiveTran
(Built by Fivetran)

Automate time-consuming workflows and push reporting automatically into your data warehouse.

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Gladly

Streamline support operations with optimized agent scheduling, forecasting and real-time reporting.

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Google Calendar

View events in your primary calendar or a separate, Assembled-specific calendar, or pull events from a shared team calendar into Assembled.

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HiBob

Streamline leave management by syncing approved time-off requests into Assembled’s schedules.

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Intercom

Optimize customer engagement by scheduling and forecasting for chat, email, and bot interactions.

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Klaus

Level-up agent coaching by bringing your team’s QA data into Assembled.

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Kustomer

Unify all your conversations to access historical and real-time metrics and staff for all channels, including social and SMS.

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MaestroQA

Unlock agent coaching by pulling in quality assurance scores to the Agent Scorecard.

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Observe.AI

Improve agent performance with QA insights synced into Agent Scorecard.

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Salesforce Service Cloud

Customize workflows for your enterprise teams and optimize your support operations with workforce management

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Slack

View a list of who's working right now or later today with the /assembled command. Receive notifications or scheduled reminders to a specified channel.

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Talkdesk

Right-size staffing with accurate forecasting, flexible agent scheduling, and real-time insights.

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UJET

Right-size staffing with accurate forecasting, flexible agent scheduling, and real-time insights.

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Workday

Simplify time-off management by syncing approved requests into Assembled schedules.

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Zoom

Seamlessly sync Zoom Contact Center ticket data to manage omnichannel support operations and agent productivity.

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Zendesk

Automatically sync tickets and custom statuses from Zendesk, see schedules in our Zendesk app, and forecast for all channels.

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Integrate with the tools your BPOs already live in

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Learn about the platform
Empower in-house and BPO support teams to deliver exceptional customer experiences with end-to-end solutions.
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Keep up with the latest
Between product announcements, industry insights, and practical tips, we’ve got the support space covered.
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Meet Assembled
Assembled helps teams maintain exceptional customer experiences — no matter what lies ahead.
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