The operational backbone of modern support teams
Assembled gives support teams more accuracy in staffing, more ease and control in schedule creation, and better visibility into the data that helps them improve performance and advocate for themselves.
Empower in-house and BPO support teams to deliver exceptional customer experiences with end-to-end solutions.
Bring your data together through an open API and seamless integrations with the business tools that matter most.
Get even more out of your support ops environment with advisory services and custom-built solutions.
Rest assured that your data is protected and compliant with privacy regulations.
Integrations that work where you work
Every Assembled integration is built to be reliable, seamless, and high-quality. What this means for you: robust data that you can count on, when you need it, where you need it. It’s one single pane of glass for all your CX needs.
Pull data into Looker, Tableau, and more- Insert agents states or modify schedules
- Configure forecasts your way
- Manage intraday operations with real-time data
- Ensure efficiency while outsourcing
- Forecast inbound and outbound call volume
- View agent adherence in real-time
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- Automatically sync approved time off directly from HiBob
- View time off events in schedule analytics report
- Sync time off events with Google calendar and other tools
- Create flexible schedules for live chat
- Report on real-time metrics
- Forecasts for chat, email
- Track adherence for flexible agent states
- Staff for all channels (social and SMS)
- Easily pinpoint areas for improvement
- See historical QA insights for each agent
- View an agent’s average QA score by day or week
- Collect insights to help agents hit benchmarks
- Scale with enterprise-ready features
- Complete your support stack with workforce management
- View agent states in real-time
- Import agents and ticket data seamlessly
- Forecasting for all phone support
- View agent performance in real-time
- Map data to custom queues
- Automatically sync approved time off and leave of absence from Workday
- View time off events in schedule analytics report
- Sync time off events with Google calendar and other tools
- Right-size your staffing
- Track productivity and adherence across teams
- Forecast by channel and queue
- Sync with unified agent statuses
- View schedules using our Zendesk App
- Forecast across all Zendesk channels
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Connected to the tools your team uses
Do more with Assembled
Accurate, out of the box forecasts enable smart staffing decisions and even smarter schedules.
Real-time dashboards and historical reports tie together all your data, from performance to adherence.
Spend 67% less time—and a lot less brainpower—compared to traditional spreadsheets or basic tools.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
