The AI orchestration layer for enterprise support teams
Deliver exceptional customer experiences at scale with a best-in-class support center, powered by the Assembled support operations platform.
Complexity made simple
Configure multiple channels, specialized teams, ticket queues, and external vendors in minutes. We're built for organizations that need sophisticated workforce orchestration without the operational overhead.
Staffing plans account for AI agent capacity alongside your team. Understand when AI can handle baseline coverage and when you need human expertise, in one unified view.
Manage teams across time zones with configurable roles, permissions, and localized settings. Support multiple languages, currencies, and compliance requirements from a single platform.
Use AND/OR logic to create queues of any complexity, and forecast down to units of work with the industry's only data model built for staffing for complex case work.
AI that grows with you
Deploy conversational AI across chat, voice, email, and SMS, with enterprise-grade reliability and security. Get 70%+ resolution rates while maintaining brand consistency across all customer touchpoints.
Connect AI directly to your tools like Salesforce and Shopify to handle even complex cases. Build AI workflows once, deploy across all channels, with a consistent brand voice and built-in compliance.
Generate responses using your knowledge base and past successful resolutions. One-click options to add empathy, fix grammar, or adjust tone while maintaining quality at scale.
Create workflows that match your standard operating procedures, with strict adherence to your company policies and brand voice. Customize handoff instructions, user segments, multi-brand setups, and more.
“An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections.”
“In 2025, we’re empowering our team to answer tickets faster and smarter. We chose Assembled because it’s an AI copilot and AI agent in one, seamlessly integrating with our internal AI initiatives.”
"Assembled Vendor Management gives me real-time data on our BPOs’ schedules, shrinkage, adherence, and more — visibility I never had before. I can now see months ahead, gain insights to optimize our budget, and ensure maximum coverage during peak periods."
Workforce planning at scale
Handle seasonal complexity, multiple business units, and varying demand patterns across thousands of agents and dozens of channels.
Use accurate, out-of-the-box forecast models or import your own via API or CSV. Account for Black Friday spikes, back-to-school rushes, and email backlogs before they become problems.
Flexible templates and automated rules handle complex scheduling across global teams. Empower agents with automated PTO and shift swaps, with compliance built right in.
Manage multiple BPO relationships with joint planning, real-time schedule syncing, and invoice validation. Upload capacity requirements and eliminate billing disputes across your vendor network.
Real-time mission control
Monitor thousands of agents across multiple time zones with live dashboards and instant alerts.
Get Slack and email notifications for adherence issues with custom thresholds. Automated escalation workflows help teams respond instantly and make intraday adjustments.
Track performance across channels, teams, sites, vendors, and AI with configurable dashboards. Get executive-level insights and granular operational metrics in one unified view.
Enterprise-grade infrastructure scales with your business. Dedicated customer success teams and comprehensive training programs get enterprise teams up and running quickly.
Everything you need to manage your customer support team
.avif)
Built for trust, backed by compliance
Enterprise-grade security protocols
Assembled is SOC 2, GDPR, and HIPAA compliant — with rigorous safeguards to keep customer data secure.
Strict guardrails
Built-in guardrails and protections ensure every interaction stays aligned to your standards. Set granular permissions, follow company policies, control access, and stay audit-ready.