Choose the plan that’s right for your team

Core

For teams looking to optimize their scheduling workflow.

Robust staffing timeline

Recurring scheduling templates

Slack & Gcal integration

Realtime dashboard

Granular schedule analytics

Adherence & performance reporting

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Pro

For teams who need accurate multi-channel staffing plans.

Everything in Core

Out of the box, omnichannel forecasting

Forecasting for asynchronous work

Forecast accuracy, historical volume reporting

Staffing heatmaps

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Enterprise

For teams that need it all, plus a few things made just for them. Learn more.

Everything in Pro

Designated account manager

Dedicated Slack channel for support

Quarterly business reviews

Enterprise-grade security

Advanced customizations

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Compare all plans

Scheduling

Core

Pro

Enterprise

Team scheduling

Recurring schedule templates

Google Calendar and Slack integrations

Native time off management

Shift patterns for scheduling and PTO

Time off rules

Customizable event types

Version history

Time tracking (Zendesk only)

Schedule change requests

Test schedules

Aux codes (Zendesk only)

Event optimizations

Forecasting

Core

Pro

Enterprise

Out of the box, accurate forecasting

Configurable queues

Email, phone, chat

Built-in seasonality and long-term trends

Manual overrides and adjustments

Multi-channel forecasting

Forecast accuracy reporting

Queue-specific forecasting

Email backlog

Advanced queue and exclusion rules

Interval-based forecast uploads

Configurable forecast model

Case Lifecycle data model (Service Cloud and Amazon Connect)

Analytics

Core

Pro

Enterprise

Historical volume and per-interval metrics

Granular staffing analytics

CSV and Google Sheets exports

Real-time dashboard

Chrome extension for tab management

Real-time Slack notifications

QA reporting via integrations

Automated end of shift tracking

Platform & security

Core

Pro

Enterprise

Programmatic access via REST API

Standard contact platform integrations

Site and role-based permissions

Login through Google

Okta SSO

SAML SSO

Custom roles and permissions

Restricted site permissions

Onboarding & support

Core

Pro

Enterprise

Self-serve & office hours

White-glove onboarding

Shared Slack channels

Designated account manager

Quarterly business reviews

Vendor Management

Integrate with your BPOs and bring unparalleled visibility into scheduling, billing, and performance.

BPO staffing tools

WFM integrations

Real-time management

Heatmaps and reporting

Vendor roles and permissions

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Staffing

View BPO schedules

WFM integrations

BPO staffing planner

Forecasting

Out of the box, accurate forecasting

Configurable queues

Built-in seasonality and long-term trends

Manual overrides and adjustments

Multi-channel forecasting

Forecast accuracy reporting

Queue-specific forecasting

Email backlog

Advanced queue and exclusion rules

Interval-based forecast uploads

Case Lifecycle data model (Service Cloud and Amazon Connect)

Analytics

Historical volume and per-interval metrics

Staffing coverage heatmaps

CSV and Google Sheets exports

Real-time dashboard

QA reporting via integrations

Automated end of shift tracking

Platform & security

Programmatic access via REST API

Standard contact platform integrations

Restricted site permissions

AI Agent

Automation

Automate support resolutions on chat, email, and voice.

Automated workflows for all channels

Case categorization

Configurable escalation rules

Context intake

Custom style guide and QA tools

Reporting suite

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AI Agent pricing info

AI Agent pricing is based on conversations. A conversation includes all messages within the same case over a 24-hour period. If messages on the same thread extend beyond 24 hours, they will count as a new conversation.

AI Copilot

Productivity

Empower every agent to provide top-tier support.

Suggested on-brand replies

Inline translation

Sentiment analysis

Case categorization

Interaction summaries

Agent Q&A

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AI copilot pricing info

AI Copilot is priced per agent per month.

AI Agent + Copilot

Complete ai solution

Deliver faster, high-quality customer experiences.

Workflows to streamline AI and human-powered operations

Human-AI feedback loop

Intelligent contextual handoff

Routing and classification

AI and agent performance reporting

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AI Agent + Copilot pricing info

AI Agent is priced per conversation while AI Copilot is priced per agent per month. For AI Agent, a conversation includes all messages within the same case over a 24-hour period. If messages on the same thread extend beyond 24 hours, they will count as a new conversation.