Webinars

Explore upcoming and on-demand webinars

WATCH ON DEMAND

Agentic Workflows: Learn how to build trustworthy support automations in <30 min

Assembled Agentic Workflows give frontline support teams the power to automate complex cases end-to-end — with the control, predictability and visibility that support leaders need. In this live session, you’ll see how to bring structure and intelligence together to build agentic workflows that actually scale.

On-demand webinars to watch at your leisure

industry insights

Join us for Product Deep Dive: The Modern Requirements for BPO Excellence

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industry insights

Why you need modern workforce management in the era of AI

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industry insights

Why most AI rollouts fail (and how to be the exception)

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Product demo

AI Copilot

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Product demo

AI Chat Agents

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Product demo

The CX leader's playbook for voice AI

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industry insights

Key insights from our State of Support Ops in 2025 report

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Product demo

Smarter scheduling, stronger teams: automation and flexibility in action

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industry insights

The buyer's guide to AI in support: building the case, proving the value

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industry insights

Scaling quality in 2025: insights from Assembled's benchmark report

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industry insights

What's next for support ops? Insights, advice, and strategies for 2025

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Product demo

Automate case resolution and boost agent productivity with Assembled AI

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industry insights

Better together: build a winning strategy for modern BPO management

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industry insights

Unpacking Pioneer: AI insights and the future of customer support

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industry insights

How to win at customer support operations: 5 tips for support operations leaders

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industry insights

Building a seamless support team: the intersection of people and AI, with Assembled and Salesforce

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industry insights

The new way to staff for omnichannel in Service Cloud: a Q&A with Autodesk Construction Cloud

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industry insights

Deliver a customer-first AI strategy with best-in-category solutions

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industry insights

How DailyPay is leveraging chat agents, automated QA and WFM

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industry insights

Rethinking AI: from basic deflection to meaningful automation

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industry insights

A new vision for workforce management with WFM expert Brad Cleveland

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PRODUCT DEMO

Building capacity planning for your support team

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industry insights

Building a recession proof support operation

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PRODUCT DEMO

Decoding agent adherence for your support team

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product demo

Demystifying forecasting for your support team

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product demo

Diagnosing SLA for your support team

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product demo

How Sana Benefits supercharged their customer experiences

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industry insights

Let's talk AI with Jasper

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product demo

Mastering workforce capacity planning: part 2

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product demo

Mastering workforce capacity planning: part 1

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product demo

Preparing for the holidays

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product demo

Rethinking AI: from basic deflection to meaningful automation

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industry insights

Supporting support teams with Klaus and Wild Alaskan Company

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industry insights

WFM hot takes

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