World-class patient care
Innovative healthcare companies who want to stand out need to deliver the best patient experiences. Unified workforce management and AI automation handle tough cases and provides empathetic, reliable support when your patients need you most.
Speedy, HIPAA-compliant AI
Deploy conversational AI across all channels with security that protects patient data. Handle appointment scheduling, prescription inquiries, and insurance questions while escalating urgent medical concerns to qualified professionals.
AI agents operate within HIPAA compliance frameworks with encrypted data handling, audit trails, and role-based access. Protect patient information without sacrificing quality.
AI handles routine inquiries while immediately escalating symptoms, medication concerns, and emergency situations to licensed healthcare professionals with full context.
Connect AI to your healthcare protocols, formularies, and treatment guidelines. Provide accurate information about services, coverage, and care options in real-time.
Be on call for patients 24/7
Scale across multiple facilities and time zones with forecasting that accounts for patient acuity and regulatory requirements. Plan staffing for both clinical expertise and AI support across different care settings.
Coordinate staffing with internal teams and BPOs, staying compliant with nursing ratios and clinical requirements. Maintain coverage during shift changes and emergencies.
Track performance and adherence across clinical and support teams with live dashboards. Make intraday adjustments when patient volumes or acuity levels change unexpectedly.
Automated scheduling can adapt instantly in response to emergencies. Ensure critical patient communications never go unanswered, regardless of external circumstances.
"Before, we could see case counts and forecast off of that, but handle time was all over the place, so we did manual overrides often. Now with the Case Lifecycle insights, we can see which team did the work, how long the work took, and assign that handle time data to the right team and queue."
“Many of the processes we have now are built out of the capabilities of Assembled. We used to just have 'productive hours.' Now we know exactly when someone's on break or working on phones.”
Give performance a check-up
Turn healthcare support interactions into trust-building moments with AI Copilot that helps agents navigate sensitive medical conversations. Every interaction strengthens patient relationships during their most vulnerable times.
Track performance across channels with insights specific to healthcare interactions. Identify coaching opportunities for insurance discussions, treatment explanations, and crisis management.
Automated scheduling with intelligent guardrails ensures coverage while giving agents control. Scale support capacity quickly when patients need immediate assistance.
Monitor feedback and sentiment across all touchpoints. Use AI-powered insights to identify agents who excel at building trust and replicate that across your entire team.
BPO strategy for healthcare
Manage healthcare BPO relationships with the transparency and compliance healthcare institutions require. Upload capacity requirements, sync schedules in real-time, and validate invoices with audit-ready reporting.
Compare hours worked against what's billed with detailed reporting. Essential for healthcare organizations managing tight budgets and regulatory expense documentation.
Monitor BPO performance across different healthcare regulations with live adherence tracking. Ensure HIPAA and clinical standards are met across all vendor relationships.
Ensure proper clinical coverage across outsourced teams. Validate that BPOs meet licensing requirements and clinical competency standards for patient-facing roles.
.avif)
.avif)