Support ops that never go out of style
For leading e-commerce companies, great customer experiences are the foundation of brand loyalty. Get unified workforce management and AI automation that delivers empathetic, reliable support when shoppers need you most — from peak season to everyday inquiries.
Peak season prep is a breeze
Whether you're gearing up for Black Friday, back-to-school rushes, or flash sales, get forecasts that account for your unique seasonal patterns. Plan staffing for both human agents and AI capacity so you're never caught off guard.
Account for promotional campaigns, product launches, or seasonal activity. Mix and match forecast models or bring your own data to get predictions that fit your reality.
Deploy conversational AI that connects to your e-commerce tools. Handle order status, returns, and account changes while maintaining your brand voice across all channels.
Automated scheduling with agent flexibility means your team can handle seasonal staffing changes without burning out. Smart guardrails ensure coverage while giving agents control.
CX that drives loyalty
Turn support interactions into brand-building moments with tools that help your agents deliver premium experiences. Every conversation strengthens customer relationships with real-time coaching and contextual suggestions.
AI agents access inventory, product specs, and sizing guides to answer complex product questions. Copilot helps live agents with recommendations and upselling opportunities.
Track performance across channels with insights into response times, resolution rates, and CSAT. Identify coaching opportunities that will help move the needle.
Monitor adherence and performance with live dashboards and Slack alerts. Make intraday adjustments when promotional traffic doesn't match your forecast.
"Schedule generation turns what used to be an hour-plus task every Friday into just five minutes with only a few clicks. It's done a fantastic job of streamlining everything — easily my favorite Assembled feature!"
“You need to think beyond hard metrics alone. There are people’s lives at stake here, our employees. Everything you schedule is a critical piece to what they are able to count on in their life, inside and outside of work.”
“Assembled is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice, friendly, and empathetic — they’re lovely responses.”
Global growth made simple
Scale globally without the operational complexity. Multi-language AI agents and time zone management help you support customers worldwide while maintaining consistent brand experience.
Deploy conversational AI with real-time translation and multilingual fluency. Support international customers in their preferred language without hiring specialized agents.
Manage distributed teams across time zones with localized compliance requirements. Coordinate staffing between internal teams and international BPO partners seamlessly.
Adapt your support approach to regional preferences and cultural expectations. AI agents know shopping behaviors, payment methods, and policies for each market you serve.
Global fulfillment with BPOs
Manage multiple BPO partners across different time zones and fulfillment centers. Upload capacity requirements for peak seasons, sync schedules in real-time, and validate invoices.
Compare actual hours worked against what's billed with transparent reporting. Critical during peak seasons when vendor costs can spiral without proper oversight.
Support global customers with coordinated staffing across internal teams and external partners. See real-time coverage gaps and adjust before they impact experience.
Scale BPO capacity seamlessly during Black Friday, holiday rushes, and promotional events. Coordinate requirements across multiple vendors without missing coverage gaps.
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