Smart, automated scheduling that scales with you
Build SLA-proof schedules with precision and ease. No more manual hassle, unforced errors, or scrambling when plans change. Scheduling that adapts to real life while keeping your team happy.
Automated scheduling, powered by frontier AI
Spend time on what matters most with automated scheduling that eliminates all the manual entry and errors. Set your rules, let us handle the rest, and keep everyone informed with notifications via Slack or email.
Pre-defined business rules, shift durations, and compliance requirements get baked right in. No more accidentally scheduling someone for a 12-hour shift or forgetting break requirements.
Automations insert lunches and breaks at optimal times based on coverage needs, not just whenever. Your agents get proper breaks, and SLAs stay protected.
Scheduling rules and flexible templates mean you can plan weeks or months ahead without starting from scratch every time. Set it once, reuse forever.
Test-drive before going live
Stress-test potential staffing adjustments, measure their impact on SLAs, and refine your plans before they go live. Built for all levels, from novice builders to pro schedulers.
Visualize the effects of staffing changes on SLA performance and resource levels. No more flying blind or learning from expensive mistakes.
Compare drafts and make data-backed adjustments for better outcomes. No more gut decisions — see exactly which schedule performs best before you commit.
Adjust key metrics like AHT and concurrency to simulate various scenarios and make better informed business decisions.
"Schedule generation turns what used to be an hour-plus task every Friday into just five minutes with only a few clicks. It's done a fantastic job of streamlining everything — easily my favorite Assembled feature!"
Adapt with intraday flexibility
Whether it's agents calling in sick or an unexpected outage, get the confidence and ease you need to make important and instant staffing changes. Real life happens — your schedules adapt.
Multi-select events to adjust schedules across multiple shifts with a few clicks. Keyboard shortcuts make updates seamless when every minute counts.
Toggle time zones effortlessly to manage global teams without disruption. View staffing updates as changes are made, so everyone stays in sync.
Schedule adjustments no longer leave unexpected gaps. If a meeting moves or training gets canceled, that time reveals the productive work underneath — coverage stays intact.
Give agents more control
Give your agents autonomy over their schedules while maintaining visibility into how changes impact overall staffing and SLAs. Happy agents, covered shifts, protected SLAs.
Agents trade shifts directly and get automated time off approvals based on staffing thresholds. No more Slack messages, email chains, or manual approval bottlenecks.
Managers publish voluntary time off when overstaffed or extra work when coverage is needed. Agents claim what works for them — no more asking around for people to stay late or go home early.
Built-in protection with automatic schedule checks for breaks, overtime, and shift limits. Potential violations get flagged before they become problems — compliance becomes effortless.
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