Maximize your time with fully automated scheduling
Spend time on what matters most thanks to a scheduling experience that eliminates all the hassle, manual entry, and unforced errors.
Automations with pre-defined business rules, shift durations, and compliance requirements- Edit schedules based on a day or week view
- Flexible templates for longer-term scheduling
- Automations that insert lunches and breaks in optimal times
- Make it your own with custom metric rows, extra columns, and custom date ranges
Test, adjust, and optimize for maximum SLA gains
Stress-test potential staffing adjustments, measure their impact on SLAs, and refine your plans before they go live. Built for all levels, from novice builders to pro schedulers.
- Visualize the effects of staffing changes on SLA performance and resource levels
- Adjust key metrics like AHT and concurrency to simulate various scenarios
- Compare drafts and make data-backed adjustments for better outcomes
- Refer back to historical schedule changes with audit logs
Adapt instantly with intraday flexibility
Whether it’s agents calling in sick or an unexpected outage, Assembled gives you the confidence and ease you need to make important and instant staffing changes.
- Multi-select events to adjust schedules across multiple shifts with a few clicks
- Use keyboard shortcuts for quick updates and seamless changes
- Toggle time zones effortlessly to manage global teams without disruption
- View staffing updates as changes are made
Put scheduling power back in agents’ hands
Give your agents the flexibility and autonomy they deserve with scheduling that factors in their preferences, while maintaining visibility into how changes impact overall staffing and SLAs.
- Manage time-off requests with transparent approval workflows
- Offer self-scheduling options to improve engagement and satisfaction
- Event change request workflow that shows potential impact on SLA and net staffing
- Integrate with Google Calendar and Slack to keep agents informed about schedule updates in real time
- Use open shifts to facilitate shift bids, shift swaps, and rotations
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
