Automate ticket resolution with generative AI
Assist is customized to your product, brand, and customers, delivering strategic, quality automated support at scale.
Automatically resolve tickets in a single touch- Always-on virtual agent for 24/7 support
- Prevent SLA breaches and clear ticket backlogs
- Strict adherence to your custom style guide
- Infinitely scalable without adding headcount
Give every agent a head start
Assist lives in Zendesk, automatically suggesting replies, eliminating manual data lookups, and reducing transfers.
- Integrated knowledge base for fast agent ramp time
- Auto-drafted replies in your brand voice
- Agent chat box to ask Assist clarifying questions
- One-click modifiers to refine replies
Control and customize Assist
The simple workflow builder lets you design and deploy responsive AI automation in minutes.
- Use plain language to describe the workflow
- AI uses integrations to provide personalized, complete resolutions for customers
- Preview responses and tune workflows for maximum accuracy
- Configure automations up or down in response to fluctuations in ticket volume
View a single pane of glass for all support operations
Assist is connected to your workforce management data, allowing you to make quicker business decisions.
- Instantly increase auto-sends when ticket volume spikes
- Prevent SLA breaches with real-time insights
- Inform hybrid forecasts for AI-assisted support teams
- Predict the impact of automation on your schedule
Make the most of artificial intelligence with data-driven intelligence
Make faster business decisions with comprehensive reporting
See a breakdown of historical team performance and improvement while using Assist.
- Assist Scorecard to track AI accuracy and knowledge over time
- Agent Usage reporting to see a breakdown of interactions
- Agent Comparison report to see agent performance with and without using Assist
- Automations report to see CSAT ratings of Assist’s responses
- Auto Drafts report for a breakdown of ticket categories and results
Deliver support your way
Tailor Assist to your own brand style guide for a seamless customer experience.
- Tone of voice controls
- Style and formatting options
- Configure emoji usage
- Customize with unique brand language
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Maintain control over AI-generated responses
Our evaluation and feedback tool lets you coach Assist to be accurate, high-quality, and on-brand.
- One-click feedback module to quickly review replies
- Customizable guardrails for controlled automation
- Incremental automation as response quality increases
Uncover information gaps and improve company knowledge
Our reports will uncover to opportunities to enrich your knowledge base.
- Reporting on Assist’s confidence with drafting replies
- See a breakdown of missing info by category
- Get alerted to incorrect or missing resources
Solutions that elevate every team in your support organization
Rest assured that sensitive information is protected and anonymized, and we’ll never use your data to train our generalized models. You can expect the same advanced security from workforce management in our AI tool.
The Assembled team is right alongside you through every step of your AI journey. We’ll customize your implementation to make sure your support meets company standards and exceeds customer expectations.
Developed in partnership with industry-leading advisors from OpenAI and Anthropic
"It’s now a matter of when, not if, every support team will invest in AI. Working with the Assembled team has been an exciting opportunity to build the next generation of AI solutions for support."
Fmr Head of Support Engineering, OpenAI
