Transform your support with Assembled AI
Assembled AI Agents and Copilot work seamlessly across chat, email, voice, SMS, Slack, help centers, and more — all from one unified system. Make every customer touchpoint exceptional with AI that resolves complex issues.
AI Agents for every channel
Customer delight on auto-pilot
Deploy conversational AI across every channel. Automate multi-step workflows, integrate with internal tools, and ensure every resolution aligns with your brand voice — whether on chat, email, or voice.
AI agents provide consistent, high-quality support around the clock. Resolve tickets instantly while preventing SLA breaches and clearing ticket backlogs.
Scale support capacity instantly without hiring constraints. Handle volume spikes, seasonal surges, and business growth with AI that maintains quality while reducing cost per ticket.
Custom style guides ensure every AI interaction reflects your company's tone and values. Maintain brand consistency across all channels and customer touchpoints.
Copilot levels up every agent
Transform your human agents into support superstars with AI assistance that lives directly in your contact platform.
Access your entire knowledge base, product information, and internal tools instantly. Reduce ramp time for new agents and eliminate manual data lookups for experienced ones.
Auto-drafted replies in your brand voice with one-click modifiers to adjust tone, add empathy, or include specific details. Language detection and translation support global teams effortlessly.
Ticket summarization, wrap-up templates, and contextual handoffs ensure seamless transitions. The agent chat box lets agents ask clarifying questions in real-time.
“An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections.”
“In 2025, we’re empowering our team to answer tickets faster and smarter. We chose Assembled because it’s an AI copilot and AI agent in one, seamlessly integrating with our internal AI initiatives.”
"What makes support orchestration work is that it treats AI and workforce management as one challenge, not two. We’re solving real problems like, ‘How do we use AI when queues are running hot?’ and ‘How do we rebalance when AI’s volume impact shifts day to day?’ Having a platform that can answer those questions with live data has changed how we staff, how we prioritize, and ultimately how we deliver for creators and fans.”
Workflow automation with complete control
Design tailored workflows for any scenario using plain language descriptions. Whether automating returns, flagging escalations, or handling complex voice calls, get omnichannel flexibility with effortless control.
Connect to your existing tools so AI can provide personalized, complete resolutions. Preview responses and tune workflows for maximum accuracy before deployment.
Set quality and confidence thresholds for automation you can trust. Central data powers AI workflows across all channels with full visibility into when and how AI is deployed.
Connect WFM data to make quicker business decisions. Instantly increase auto-sends during spikes, prevent SLA breaches, and predict automation impact on scheduling.
Enterprise reporting and QA
Make faster decisions with reporting that tracks AI performance, agent productivity, and customer satisfaction. Robust quality controls ensure AI always maintains your standards.
AI reporting tracks accuracy and knowledge over time. Agent usage reports show performance with and without AI assistance for data-driven optimization.
Maintain consistent brand voice across all AI interactions with customizable style guides and quality control measures. CSAT tracking for AI responses ensures customer satisfaction.
Centralized knowledge management keeps AI agents current with product updates, policy changes, and new information. Scale expertise without constant retraining.
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