Power your support operations with reliable, actionable data
Stay in sync with all the tools your team relies on
One-click integrations sync your data in real time to keep you on top of operations in the moment.
- CCaaS, CRM, and help desk integrations pull in ticket volume and agent activity
- QA tools sync with Agent Scorecard for more holistic coaching
- HR platforms sync time off into team scheduling
- Google Calendar and Slack integrations keep agents on top of their schedules
- WFM integrations sync BPO agent schedules while allowing BPO teams to stay in their preferred tool
Flex your metrics any way you want with an open API
Assembled sits at the hub of your operations, allowing you to access and organize your data without restriction.
- Endpoints on every report to pull metrics
- Import custom schedules or forecasts in seconds
- Sync real-time agent states with external tools
- Build endless custom workflows to automate manual tasks
Deliver better support with data you can trust
Native data validation ensures that your data is always accurate, no matter the source.
- Validate expected tickets and queues
- Set up necessary ticket exclusions
- Quickly pinpoint any errors in queue mapping
Get granular with your data analysis
When looking at a case on the whole isn't enough, Assembled provides the tools for deeper investigation.
- Track the lifecycle of a case down to the minute, including transfers, escalations, and re-opens
- See a breakdown with time stamps of every case to understand every touchpoint
- New metrics let you see case touchpoints in aggregate, or drill down to the team or agent level
Solutions that elevate every team in your support organization
Rest assured that sensitive information is protected and compliant with privacy regulations. We're independently audited and tested, and trusted by enterprise industry leaders.
It’s what makes Assembled different. We’re committed to your journey, starting with a speedy implementation process all the way to proactive customer success and support along the way.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!