Pricing Customers

Erlang C calculator

Remove the guesswork of staffing and calculate the hours and people needed to hit SLA.

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Can’t-miss Erlang C resources

What is Short-Term Forecasting?

This means creating more granular, hour-by-hour forecasts for your support team.

What is Capacity Planning?

Capacity Planning is a powerful tool to help optimize your medium to long term staffing plans.

How do I use Erlang C to plan staffing?

At the heart of modern support forecasting is Erlang-C - we break it down for you here.

Forecast Accuracy, Explained

In other words, how well were you able to predict the future? We’ll explain.