Erlang C calculator

Remove the guesswork of staffing and calculate the hours and people needed to hit SLA with Assembled's Erlang C calculator.

Tell us a little bit about you. We’ll do the math.
AHT (Seconds)
SLA
%
First Response
Volume
Hours of operation (HOOPs) per week
Net productive hours per agent per week
Erlang hours
Hours of work needed to meet SLA target
0
People needed
0
Results based on a single week
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Have a look around

Why Assembled

Assembled helps teams maintain exceptional customer experiences — no matter what lies ahead.

Your operational backbone

More accuracy in forecasting, more intuitive scheduling, and better visibility into the data, all under one roof.

See Assembled in action

Assembled offers flexible, scalable solutions built for the entire support ecosystem, no matter where you are in your WFM journey.

Assembled is your dedicated WFM partner

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

request demo