Erlang C calculator
Remove the guesswork of staffing and calculate the hours and people needed to hit SLA.
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Can’t-miss Erlang C resources
What is Short-Term Forecasting?
This means creating more granular, hour-by-hour forecasts for your support team.
What is Capacity Planning?
Capacity Planning is a powerful tool to help optimize your medium to long term staffing plans.
How do I use Erlang C to plan staffing?
At the heart of modern support forecasting is Erlang-C - we break it down for you here.