Erlang C calculator

Remove the guesswork of staffing and calculate the hours and people needed to hit SLA with Assembled's Erlang C calculator.

Tell us a little bit about you. We’ll do the math.
AHT (Seconds)
First Response
Hours of operation (HOOPs) per week
Net productive hours per agent per week
Erlang hours
Hours of work needed to meet SLA target
People needed
Results based on a single week
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