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Erlang C calculator

Remove the guesswork of staffing and calculate the hours and people needed to hit SLA.

Tell us a little bit about you. We’ll do the math.
AHT (Seconds)
SLA
%
First Response
Volume
Hours of operation (HOOPs) per week
Net productive hours per agent per week
Erlang hours
Hours of work needed to meet SLA target
0
People needed
0
Results based on a single week
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