CustomersPricing
pricing
Customers
Upcoming webinar
Smarter scheduling, stronger teams: automation and flexibility in action
Register now →
Resource library

Everything a customer support team needs to thrive

template
Capacity planner template

Use this template to plan capacity, predict staffing needs, and meet SLAs efficiently with clear, defined metrics.

TEMPLATE
AI RFP template

Discover the right AI tool for customer support with an RFP template that zeroes in on key features.

template
WFM RFP template

Streamline your RFP process with this template that outlines key WFM platform features for modern support teams.

template
BPO RFP Template

Find your best BPO partners with an RFP template that lists critical features for outsourcing partnerships.

Jump to
Guides
Webinars
WFM 101

Your guide(s) to world-class customer support

Stay up to date with the latest in Support Ops

subscribe to our newsletter
Thank you! You're subscribed!
Oops! Something went wrong while submitting the form.

On-demand webinars to watch at your leisure

PRODUCT DEMO

Smarter scheduling, stronger teams: automation and flexibility in action

INdustry insights

The buyer’s guide to AI in support: building the case, proving the value

INdustry insights

Scaling quality in 2025: insights from Assembled’s benchmark report

INdustry insights

What's next for support ops? Insights, advice, and strategies for 2025

PRODUCT DEMO

Automate case resolution and boost agent productivity with Assist AI

industry insights

Better together: Build a winning strategy for modern BPO management

industry insights

Unpacking Pioneer: AI insights and the future of customer support

industry insights

How to win at customer support operations: 5 tips for support operations leaders

industry insights

Building a seamless support team: the intersection of people and AI, with Assembled and Salesforce

industry insights

The new way to staff for Omni-Channel in Service Cloud: a Q&A with Autodesk Construction Cloud

industry insights

Deliver a customer-first AI strategy with best-in-category solutions

industry insights

How DailyPay is leveraging chat agents, automated QA & WFM

industry insights

Rethinking AI: from basic deflection to meaningful automation

industry insights

A new vision for workforce management with WFM expert Brad Cleveland

industry insights

Building capacity planning for your support team

industry insights

Building a recession proof support operation

industry insights

Building your WFM dream team

Assembled University

Decoding agent adherence for your support team

Assembled University

Demystifying forecasting for your support team

Assembled University

Diagnosing SLA for your support team

Assembled University

Forecast enablement session

Assembled University

Forecast management

industry insights

How Sana Benefits supercharged their customer experiences

industry insights

Let's talk AI with Jasper

Assembled University

Mastering workforce capacity planning: part one

Assembled University

Mastering workforce capacity planning: part two

Assembled University

Performance reporting enablement session

Assembled University

Preparing for the holidays

industry insights

Rethinking AI: from basic deflection to meaningful automation

Assembled University

Scheduling made simple

industry insights

Supporting Support Teams with Klaus and Wild Alaskan Company

Assembled University

Ticket Segmentation and Queues

Assembled University

Vendor Management

industry insights

WFM Hot Takes

WFM 101: required reading

General
How do you evaluate WFM vendors?
General
What is workforce management?
General
What is Intraday Schedule Management?
forecasting
Forecasting for your support team
forecasting
What is short term forecasting?
FORECASTING
What is capacity planning?
FORECASTING
What is special event forecasting?
FORECASTING
How do you use Erlang C to plan staffing?
reporting
Diagnosing your SLA
reporting
What is realtime management?
reporting
What is time management?
reporting
What is schedule building?
reporting
What is time off management?
Scheduling
What is schedule adherence?

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

Explore demoContact sales
Thank you! You're subscribed!
Oops! Something went wrong while submitting the form.
Sitemap