Your job matters
Today's support team carries a massive burden. They are responsible for protecting their company's brand in every single customer interaction, but lack the resources to do this quickly or at scale. They're asked to do more with less — less budget, fewer people, and old-school solutions.
The momentum we've seen to date tells us just how much support teams need better tooling, but we've only just started down the path. We still have many miles to travel relative to the total opportunity, which means every person who joins Assembled has massive influence in our journey to transform customer support.
Life at Assembled
We're kind, weird, detail-obssessed, unfiltered, sometimes delusional, always ambitious, and uniquely Assembled.
Looking back, I've had many ebbs and flows along my journey, but I wouldn’t trade the lows for anything. I’ve learned the most from the worst times and they’ve helped concentrate my focus.
I have a Bachelor’s of Engineering, and my last two job titles were “Software Engineer”, and 50+% of my day is spent writing code. But I’m not an engineer.
When we say support is baked into Assembled’s DNA, we mean it. The very idea for Assembled was seeded years ago when Assembled cofounders Ryan Wang, John Wang, and Brian Sze were working together...
What we believe in
Or, better stated — here’s how we behave as a team. Our values are inspired by the best support teams, who in turn power the best customer experiences.
It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
We take care of every Assembler in big and small ways because a happy, fulfilled team is critical to achieving our mission.
- Competitive compensation and equity package
- Insurance coverage
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
How do I know if I'm a good fit for Assembled?
There’s no one kind of person who joins Assembled. In fact, that’s what makes us special — we encourage different perspectives, love untraditional paths, and seek out folks who are “spiky” in something, whether soft skills or technical acumen or anything in between. For us, it’s not just about being good at your job; it’s about bringing something special to the table.
There’s also what binds us together. It’s all about channeling the support agent in everything we do — finding answers to tricky questions, bringing positivity to tough situations, lending a hand it’s needed, and listening before acting. Underlying all of this is empathy, for each other and for our customers.
Be part of our future.
There’s so much more to us than what fits on this page, and if you’re intrigued, we’ll probably get along great.