Assembled for E-Commerce

Workforce management that never goes out of style

For leading e-commerce companies, it's no secret that great customer experiences are key to building brand loyalty. An all-in-one workforce management tool helps you deliver empathetic, reliable support when your customers need you most.


Be there for your shoppers 24/7

Creating brand loyalists starts with a reliable support team. With Assembled forecasting, you have everything you need to inform future headcount and current staffing decisions, so agents are always in the right place at the right time to provide quick, responsive support.

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Make holiday prep a breeze

Whether you’re gearing up for holidays, seasonal trends, or special promotions, Assembled helps you create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.

Shine a spotlight on superior support

Empowered agents can elevate your brand with exceptional customer experiences, and Assembled makes it easy to coach agents to deliver premium support. From real-time metrics to historical trends, you'll get maximum insight into agent performance, burnout risks, and scheduling efficacy.

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Build a one-stop shop

Ditch disjointed systems, and set your team up for success with modern tools and integrations. Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and communication tools (Google Calendar and Slack) to give your team the visibility they deserve.

Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.

Jackie Chung Senior Workforce Analyst, Casper

Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

Laura Levy Customer Experience Program Manager,

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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