The operational backbone of modern support teams
Assembled gives support teams more accuracy in staffing, more ease and control in schedule creation, and better visibility into the data that helps them improve performance and advocate for themselves.
Empower in-house and BPO support teams to deliver exceptional customer experiences with end-to-end solutions.
Bring your data together through an open API and seamless integrations with the business tools that matter most.
Get the most out of your support ops environment with feature deep dives, setup guides, and best practices.
Rest assured that your data is protected and compliant with privacy regulations.
Enterprise-ready security and practices.
Assembled partners with one of the largest independent auditing firms in the country, The Cadence Group. They have confirmed that Assembled meets the requirements set forth in TSP section 100, 2017 Trust Services Criteria for Security, Availability, Processing Integrity and Confidentiality.
The Secure Sockets Layer (SSL) is a standard for encrypted network communication. An A+ server rating means that our protocol support, key exchange and cipher strength are operating at a high level.
The General Data Protection Regulation (GDPR) is a privacy regulation in the European Union (EU), which calls for increased data privacy for individuals.
At Assembled, we view security and compliance as more than just a box-ticking exercise. We've built with best practices in mind since day one.
Security at Assembled
Assembled encrypts data at rest using the industry standard AES-256 and data in transit using SSL/TLS.
Access to customer data is limited to authorized employees who require it for their job, and data access is logged and audited.
Assembled engages industry-leading firms to perform annual tests, using a mix of dynamic fault injection and in-depth study of source code.
Assembled rapidly investigates and responds to all reported security issues. Issues can be reported via security@assembledhq.com
All employees complete an annual security training and employ best practices when handling customer data.
Assembled utilizes a variety of manual and automatic data security and vulnerability checks throughout the software development lifecycle.