AI AGENT FOR VOICE

All the right answers, without the wait time

Automate phone support without sacrificing quality. Assist AI Agent for Voice takes action, hands off to human agents, and collects information along the way to solve even the most complex cases.

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scheduling, forecasting, and reporting illo

Hear it for yourself

See Assist’s voice agents in action. Assist can can share order statuses, collect claims information, investigate bank transfers, and even carry on a side conversation.

Assist AI Agent for Voice features

Knowledge-based resolutions

Assist automatically learns how to resolve cases over the phone using your knowledge base.

Custom workflows

Use lookups, actions, and complex conditional logic to design multi-step resolutions over the phone.

Topic-based routing

Assist uses your customer’s own words to route them to the right resolution or agent.

Escalation detection

When Assist can’t solve a case or a human touch is required, it will automatically detect and transfer to your team.

Rich agent handoff

When the Assist agent escalates, it provides an interaction summary, and any handoff data you specify, to your team.

Insights

Get interaction-level visibility and the high level insights you need to ensure your agent is delivering impact and quality at scale.

"We have customers calling every day to find out when their transfer will settle. With Assist, we'll be able to give those customers immediate access to the information they need, right over the phone. No push-button IVR, no wait time."

Ryan Moore
VP Customer Support & Global BPO Strategy, DailyPay

DailyPay sees over $1 million annually in productivity gains with Assembled

Read the case study

Connect it all, easily

Assist connects instantly with your existing tools — from telephony and CRM to knowledge bases and eCommerce platforms. Create complex automations, look up data and take action across channels through a single source of truth.

Real-time contact data syncing and reporting
No-code workflow builder to quickly automate resolutions
Personalized service and automatic data lookup for customers

World-class support,
no exceptions

Assist understands your brand voice, your customer’s language, and your custom workflows. So you can consistently deliver the personalized, high-quality support your customers expect.

Automatic language detection and translation
Strict adherence to your custom style guide

Stretch resources, expand results

Assist is designed to automate resolutions of any complexity — so you can resolve more cases over the phone.

Always-on AI agents for 24/7 support
Infinitely scalable without adding headcount
Robust reporting and high-level insights

Set up in hours, iterate in moments

Create custom workflows for any scenario in hours, not weeks. With Assist’s easy-to-use workflow builder, there’s no code to master and no brittle workflows that break and frustrate customers.

Easily automate complex resolutions
Write plain English instructions
Adjust workflows on the fly

Assist is a support team's dream

Automating repetitive tasks frees up your agents to work on the most important tasks. Here’s why our Omnichannel AI Agent is the best choice for support teams who value quality.