Configurable forecasts and revamped infrastructure

March 25, 2021

Our latest product updates

Apr 14

Category agent state mappings

Mar 31

Occupancy metrics

Mar 17

Queue Mappings with Zendesk Talk

Configurable forecasts and revamped infrastructure

Recap: 3 Reasons You Need Support Ops to Scale

GWFM Webinar Recap: 2021 Workforce Management Priorities

5 ways workforce management can save you time (and money)

Introducing light mode (and other usability improvements)

Predicting the future: Forecast accuracy explained

Clearing up customer engagement measures: Occupancy vs. availability vs. utilization

Enterprise-ready security: SOC 2 compliance and more

Schedule Adherence vs. Schedule Conformance: A Cheatsheet

Our top support reads from 2020

Introducing the Agent Activity Report

Staffing beyond HQ: Key considerations as your support workforce scales

Introducing the Assembled App for Zendesk

Webinar: How modern support teams plan for the holidays

Guide to holiday forecasting for support teams

Introducing the Forecast Accuracy Report

Preparing staffing and scheduling for Daylight Saving Time

Educating the company on the true value of support

Expanded metrics for team performance

Producing a long-term vision of sustainable support

Making the most of our software tools

Setting a metrics-driven culture

What exactly is workforce management?

How Assembled uses Retool to build internal tools

Lessons learned from launching new support channels

Crafting your support channel strategy

Scaling a support team to handle spikes in volume

How to use Erlang C to plan staffing

Announcing Assembled for Kustomer: Seamless Workforce Management

Streamlined scheduling for teams

How to build a forecast for customer support

Forecast, schedule, and manage in a highly variable environment

Managing support challenges at every point of scale

A day in the life of a remote support agent 🏡

Connecting talented support people to jobs during COVID-19

How support teams are adjusting to remote work

Launching Assembled

Get staffing right.