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The Assembled Blog

Schedule more efficiently at scale with these time-saving updates

Our latest scheduling updates are designed to provide you with optimal flexibility and team-wide visibility.

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Schedule more efficiently at scale with these time-saving updates

7 tips to get ahead of daylight saving time

7 workforce capacity planning FAQs

So, you missed SLA — what happened?

The only WFM RFP template you’ll ever need

Diary of a former workforce manager: How I got others on board with WFM

How we build empathy with company-wide support rotations

Affected by layoffs? These support teams are hiring

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Learn about KPIs to measure BPO success

Demystifying BPO management for your support team

Scale customer support with business process outsourcing

What is the difference between business process outsourcing (BPO) and call centers?

12 budgeting principles to keep your contact center resourced

Transform your support operations with our updated forecasting experience

6 tips for driving better scheduling practices

Top 9 KPIs to measure call center productivity

What is quality assurance and why does it matter?

Customer service outsourcing buy-in: How to get the green light on BPO

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How to use Erlang C to effectively plan call center staffing

How to achieve effective SLA management with limited resources

A how-to guide to working with BPOs

How to be a good team leader for an empowered customer support operation

5 steps to building a culture of empathy and inclusivity for your support team

A new frontier: Introducing our email backlog forecast

How to encourage professional development opportunities for support agents (and why you should)

A Series B announcement, and a thank you

How to build a workforce forecasting process for customer support

Customer support training and onboarding need a makeover: Here's how to do it

9 workforce management best practices

What is workforce optimization?

Meet our new Agent Scorecard and MaestroQA integration

What is workforce management software?

9 best practices to optimize call center scheduling

Introducing our new Five9 integration

An important overview of Workforce Management

Why top organizations look to workforce planning for achieving success

Introducing Event Optimizations, aka magic scheduling

What is BPO? Plus FAQs about scaling your customer support operations

7 ways to boost employee morale as a customer support manager

Assembled + Google Calendar = your new favorite schedule

A break-up note to my spreadsheet 💔

3 signs that it's time to think about workforce management

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Say hello to time tracking for Zendesk Support

Get a head start in Assembled with our latest onboarding updates

Giving our customers better metrics visibility

Configurable forecasts and revamped infrastructure

Why Stripe invested in Support Ops (Event Recap)

What's next for workforce management in 2021? (Webinar Recap)

5 ways workforce management can deliver quantifiable value

Introducing light mode (and other usability improvements)

Everything you need to know about forecast accuracy

3 ways to measure your team's work rate

Enterprise-ready security: SOC 2 compliance and more

Your adherence and conformance cheatsheet

Our top support reads from 2020

Introducing the Agent Activity Report

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Introducing the Assembled App for Zendesk

How support teams plan for the holidays (Webinar Recap)

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Introducing the Forecast Accuracy Report

Preparing staffing and scheduling for Daylight Saving Time

3 ways to communicate the value of support to your boss (and their boss)

Expanded metrics for improving team performance

The 4 questions every modern support team needs to ask

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What exactly is workforce management?

How Assembled uses Retool to build internal tools

Lessons learned from launching new support channels

Crafting your support channel strategy

5 ways support teams leave money on the table

Future proofing your support team

Scaling a support team to handle spikes in volume

Announcing Assembled for Kustomer: Seamless Workforce Management

Streamlined scheduling for teams

Forecast, schedule, and manage in a highly variable environment (Event Recap)

Managing support challenges at every point of scale

A day in the life of a remote support agent 🏡

Connecting talented support people to jobs during COVID-19

How support teams are adjusting to remote work

Launching Assembled

The only WFM RFP template you’ll ever need

5 customer support trends to watch in 2023

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Learn about KPIs to measure BPO success

Demystifying BPO management for your support team

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12 budgeting principles to keep your contact center resourced

6 tips for driving better scheduling practices

Top 9 KPIs to measure call center productivity

What is quality assurance and why does it matter?

7 ways to improve schedule adherence

6 steps to make your BPO agents feel like part of your internal support team

Customer service outsourcing buy-in: How to get the green light on BPO

Build a recession-proof business with a BPO provider + an internal support team

How to achieve effective SLA management with limited resources

A how-to guide to working with BPOs

How to be a good team leader for an empowered customer support operation

5 steps to building a culture of empathy and inclusivity for your support team

How to encourage professional development opportunities for support agents (and why you should)

Customer support training and onboarding need a makeover: Here's how to do it

9 workforce management best practices

What is workforce optimization?

How to improve the employee experience without sacrificing workforce planning needs

Create the flexible work arrangements your support team needs (in 5 steps)

Customer support outsourcing for pros: How to achieve effective BPO management

What is workforce management software?

How to refine your capacity planning process to ensure continued success

9 best practices to optimize call center scheduling

Why every support team needs a customer-centric culture (and how to create one)

An important overview of Workforce Management

How to move beyond WFM: What it takes to accomplish workforce optimization

What to know about launching live chat support vs. live phone support

Introducing Assembled University

Want to future-proof your workforce management system? Implement these 5 strategies

7 Assembled WFM features that are changing customer support for good

State of customer support 2021: 5 key insights on customer support software, channels, and challenges

9 customer service metrics every support team needs to track (and how to do it)

Why top organizations look to workforce planning for achieving success

What is BPO? Plus FAQs about scaling your customer support operations

7 ways to boost employee morale as a customer support manager

A break-up note to my spreadsheet 💔

3 signs that it's time to think about workforce management

The most commonly believed myths about workforce management

Why Stripe invested in Support Ops (Event Recap)

What's next for workforce management in 2021? (Webinar Recap)

What exactly is workforce management?

How support teams are adjusting to remote work

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Schedule more efficiently at scale with these time-saving updates

Drive CX efficiencies with data you can trust

Assembled earns 49 badges in the G2 Winter 2023 Report

Assembled 2022 year in review

Introducing: The first workforce management platform for Zoom Contact Center

Building a smarter contact center with Amazon Connect and Assembled

Consolidate time-off requests into one platform with our new HR integrations

Transform your support operations with our updated forecasting experience

Streamlining support with Assembled + Talkdesk

A new frontier: Introducing our email backlog forecast

A Series B announcement, and a thank you

Meet our new Agent Scorecard and MaestroQA integration

Introducing our new Five9 integration

Unveiling our very new Staffing Timeline

Introducing our new integration for UJET

Introducing Event Optimizations, aka magic scheduling

Assembled + Google Calendar = your new favorite schedule

Say hello to time tracking for Zendesk Support

Giving our customers better metrics visibility

Configurable forecasts and revamped infrastructure

Introducing light mode (and other usability improvements)

Launching Assembled

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