Pricing Customers

The Assembled Blog

Build a recession-proof business with a BPO provider + an internal support team

Becoming a recession-proof business might sound laughable, but you could get pretty close if your customer support department leverages both an internal team and a BPO provider. See how it works.

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A how-to guide to working with BPOs

9 workforce management best practices

What is workforce optimization?

A Series B announcement, and a thank you

Browse by topic

How to use Erlang C to effectively plan call center staffing

How to achieve effective SLA management with limited resources

A how-to guide to working with BPOs

How to be a good team leader for an empowered customer support operation

5 steps to building a culture of empathy and inclusivity for your support team

A new frontier: Introducing our email backlog forecast

How to encourage professional development opportunities for support agents (and why you should)

A Series B announcement, and a thank you

How to build a workforce forecasting process for customer support

Customer support training and onboarding need a makeover: Here's how to do it

What is workforce optimization?

9 workforce management best practices

Meet our new Agent Scorecard and MaestroQA integration

What is workforce management software?

9 best practices to optimize call center scheduling

Introducing our new Five9 integration

An important overview of Workforce Management

Why top organizations look to workforce planning for achieving success

What is Special Event Forecasting?

Introducing Event Optimizations, aka magic scheduling

What is BPO? Plus FAQs about scaling your customer support operations

7 ways to boost employee morale as a customer support manager

Assembled + Google Calendar = your new favorite schedule

A break-up note to my spreadsheet 💔

3 signs that it's time to think about workforce management

The most commonly believed myths about workforce management

Say hello to time tracking for Zendesk Support

Get a head start in Assembled with our latest onboarding updates

Giving our customers better metrics visibility

Configurable forecasts and revamped infrastructure

Why Stripe invested in Support Ops (Event Recap)

What's next for workforce management in 2021? (Webinar Recap)

5 ways workforce management can deliver quantifiable value

Introducing light mode (and other usability improvements)

Everything you need to know about forecast accuracy

3 ways to measure your team's work rate

Enterprise-ready security: SOC 2 compliance and more

Your adherence and conformance cheatsheet

Our top support reads from 2020

Introducing the Agent Activity Report

How to think about scaling support beyond HQ

Introducing the Assembled App for Zendesk

How support teams plan for the holidays (Webinar Recap)

A guide to holiday forecasting for support teams

Introducing the Forecast Accuracy Report

Preparing staffing and scheduling for Daylight Saving Time

3 ways to communicate the value of support to your boss (and their boss)

Expanded metrics for improving team performance

The 4 questions every modern support team needs to ask

What support teams need to know about software

How to build a metrics-driven support culture

What exactly is workforce management?

How Assembled uses Retool to build internal tools

Lessons learned from launching new support channels

Crafting your support channel strategy

Future proofing your support team

5 ways support teams leave money on the table

Scaling a support team to handle spikes in volume

Announcing Assembled for Kustomer: Seamless Workforce Management

Streamlined scheduling for teams

Forecast, schedule, and manage in a highly variable environment (Event Recap)

Managing support challenges at every point of scale

A day in the life of a remote support agent 🏡

Connecting talented support people to jobs during COVID-19

How support teams are adjusting to remote work

Launching Assembled

Build a recession-proof business with a BPO provider + an internal support team

How to achieve effective SLA management with limited resources

A how-to guide to working with BPOs

How to be a good team leader for an empowered customer support operation

5 steps to building a culture of empathy and inclusivity for your support team

How to encourage professional development opportunities for support agents (and why you should)

Customer support training and onboarding need a makeover: Here's how to do it

What is workforce optimization?

9 workforce management best practices

How to improve the employee experience without sacrificing workforce planning needs

Create the flexible work arrangements your support team needs (in 5 steps)

Customer support outsourcing for pros: How to achieve effective BPO management

What is workforce management software?

How to refine your capacity planning process to ensure continued success

9 best practices to optimize call center scheduling

Why every support team needs a customer-centric culture (and how to create one)

An important overview of Workforce Management

How to move beyond WFM: What it takes to accomplish workforce optimization

What to know about launching live chat support vs. live phone support

Introducing Assembled University

Want to future-proof your workforce management system? Implement these 5 strategies

7 Assembled WFM features that are changing customer support for good

State of customer support 2021: 5 key insights on customer support software, channels, and challenges

9 customer service metrics every support team needs to track (and how to do it)

Why top organizations look to workforce planning for achieving success

What is Special Event Forecasting?

What is BPO? Plus FAQs about scaling your customer support operations

7 ways to boost employee morale as a customer support manager

A break-up note to my spreadsheet 💔

3 signs that it's time to think about workforce management

The most commonly believed myths about workforce management

Why Stripe invested in Support Ops (Event Recap)

What's next for workforce management in 2021? (Webinar Recap)

How support teams are adjusting to remote work

No posts in topic currently.

A new frontier: Introducing our email backlog forecast

A Series B announcement, and a thank you

Meet our new Agent Scorecard and MaestroQA integration

Introducing our new Five9 integration

Unveiling our very new Staffing Timeline

Introducing our new integration for UJET

Introducing Event Optimizations, aka magic scheduling

Assembled + Google Calendar = your new favorite schedule

Say hello to time tracking for Zendesk Support

Giving our customers better metrics visibility

Configurable forecasts and revamped infrastructure

Introducing light mode (and other usability improvements)

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!