Guide to Holiday Forecasting for Support Teams

October 8, 2020

Our latest product updates

Oct 14

Improvements to Ticket Mappings

Sep 30

Group by on realtime dashboard

Sep 16

Improvements to the Forecasted vs Actual Report

Guide to Holiday Forecasting for Support Teams

Introducing the Forecast Accuracy Report

Preparing Staffing and Scheduling for Daylight Saving Time

Educating the company on the true value of support

Expanded metrics for team performance

Producing a long-term vision of sustainable support

Making the most of our software tools

Setting a metrics-driven culture

What exactly is workforce management?

How Assembled uses Retool to build internal tools

Lessons learned from launching new support channels

Crafting your support channel strategy

Scaling a support team to handle spikes in volume

How to use Erlang C to plan staffing

Streamlined scheduling for teams

Announcing Assembled for Kustomer: Seamless Workforce Management

Managing support challenges at every point of scale

Forecast, Schedule, and Manage in a Highly Variable Environment

How to build a forecast for customer support

A Day in the Life of a Remote Support Agent 🏡

Connecting Talented Support People to Jobs During Covid-19

How Support Teams are Adjusting to Remote Work: Manager Edition

Get staffing right.