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News and Updates

Introducing Assembled + Dixa: The complete support ops solution for consumer brands

Assembled and Dixa integrate to give support teams better forecasting, scheduling, and real-time visibility for scalable customer operations.

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PRODUCT RELEASE

Meet our new AI-powered scheduling suite, built for agent flexibility and team efficiency

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2025 benchmark report

See how your support team compares in our 2025 customer support benchmark report

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ai behind the scenes

Learn how our team uses Anthropic's Claude to deliver AI-powered customer support

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Read the story of how Gabo Vera went from frontline agent to leading WFM at DoorDash

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AI and automation
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News and Updates
Building the future of customer experience with Assembled, Five9, and Level AI at LevelUp 2025
News and Updates

Building the future of customer experience with Assembled, Five9, and Level AI at LevelUp 2025

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News and Updates
Introducing Assembled + Dixa: The complete support ops solution for consumer brands
News and Updates

Introducing Assembled + Dixa: The complete support ops solution for consumer brands

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AI and Automation
Agentic workflows: How support teams go beyond simple automations
AI and Automation

Agentic workflows: How support teams go beyond simple automations

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Engineering
Why I code as a CTO
Engineering

Why I code as a CTO

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Engineering
Old school AI isn’t dead: How we achieved a 12× speedup on an NP hard problem
Engineering

Old school AI isn’t dead: How we achieved a 12× speedup on an NP hard problem

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AI and Automation
Smarter together: How BPOs and AI Copilot transform modern support
AI and Automation

Smarter together: How BPOs and AI Copilot transform modern support

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AI and Automation
Why most support AI builds stall (and what CX leaders should do instead)
AI and Automation

Why most support AI builds stall (and what CX leaders should do instead)

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AI and Automation
How our voice AI actually works (and how it’s different from the rest)
AI and Automation

How our voice AI actually works (and how it’s different from the rest)

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Introducing Assembled's support orchestration suite — uniting workforce intelligence with AI strategy
News and Updates

Introducing Assembled's support orchestration suite — uniting workforce intelligence with AI strategy

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Support
From PayPal to Chewy: Matt Rinkol’s playbook for world-class workforce management
Support

From PayPal to Chewy: Matt Rinkol’s playbook for world-class workforce management

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How we shipped GPT-5 support before lunch

How we shipped GPT-5 support before lunch

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AI and Automation
AI is advancing support but leaving agents behind
AI and Automation

AI is advancing support but leaving agents behind

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AI and Automation
How support teams use Copilot to onboard faster, reduce busywork, and improve performance
AI and Automation

How support teams use Copilot to onboard faster, reduce busywork, and improve performance

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Engineering
Your LLM provider will go down, but you don’t have to
Engineering

Your LLM provider will go down, but you don’t have to

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AI and Automation
Bad chat support is costing you customer loyalty
AI and Automation

Bad chat support is costing you customer loyalty

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AI and Automation
How our AI chat agent resolves 70% of customer chats — and scales support with confidence
AI and Automation

How our AI chat agent resolves 70% of customer chats — and scales support with confidence

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AI and Automation
Real agentic workflows our chat AI resolves
AI and Automation

Real agentic workflows our chat AI resolves

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AI and Automation
Deliver faster, smarter global support with a true AI chat agent
AI and Automation

Deliver faster, smarter global support with a true AI chat agent

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Support
Build stronger remote support teams with clear communication and smart scheduling
Support

Build stronger remote support teams with clear communication and smart scheduling

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AI and Automation
How to roll out an AI copilot your support team will actually use
AI and Automation

How to roll out an AI copilot your support team will actually use

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AI and Automation
Kustomer interviews Assembled CEO Ryan Wang on the future of AI and support ops
AI and Automation

Kustomer interviews Assembled CEO Ryan Wang on the future of AI and support ops

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AI and Automation
How support leaders are scaling AI without losing the human touch
AI and Automation

How support leaders are scaling AI without losing the human touch

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Support
What to look for (and what to avoid) when buying WFM in 2025
Support

What to look for (and what to avoid) when buying WFM in 2025

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AI and Automation
Why the future of WFM is more human than ever — and how AI helps
AI and Automation

Why the future of WFM is more human than ever — and how AI helps

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AI and Automation
From logins to refunds: Real call center workflows our voice AI can resolve today
AI and Automation

From logins to refunds: Real call center workflows our voice AI can resolve today

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AI and Automation
A brief history of AI in customer support
AI and Automation

A brief history of AI in customer support

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AI and Automation
The new economics of phone support (and why resolution is the metric that matters)
AI and Automation

The new economics of phone support (and why resolution is the metric that matters)

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AI and Automation
Why customers hate IVR (and how you can fix it)
AI and Automation

Why customers hate IVR (and how you can fix it)

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Engineering
How we learned to stop worrying and love the AI (in coding interviews)
Engineering

How we learned to stop worrying and love the AI (in coding interviews)

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AI and Automation
Webinar recap: 5 big ways we're making scheduling easier with AI
AI and Automation

Webinar recap: 5 big ways we're making scheduling easier with AI

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AI and Automation
Meet Assist: AI voice support built for resolution
AI and Automation

Meet Assist: AI voice support built for resolution

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News and Updates
AI-powered scheduling, built for agent flexibility and team efficiency
News and Updates

AI-powered scheduling, built for agent flexibility and team efficiency

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News and Updates
Take the guesswork out of BPO invoices with our new billing report
News and Updates

Take the guesswork out of BPO invoices with our new billing report

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AI and Automation
Winning AI-powered support with Assembled + Salesforce Agentforce
AI and Automation

Winning AI-powered support with Assembled + Salesforce Agentforce

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Support
The hidden costs of outdated WFM tools (and what to do about it)
Support

The hidden costs of outdated WFM tools (and what to do about it)

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AI and Automation
Scaling support in an AI-first world: Insights from Assembled’s Head of Product
AI and Automation

Scaling support in an AI-first world: Insights from Assembled’s Head of Product

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AI and Automation
Why customer support teams are ditching chatbots for AI agents
AI and Automation

Why customer support teams are ditching chatbots for AI agents

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AI and Automation
Buying AI for support? Here’s what most teams get wrong
AI and Automation

Buying AI for support? Here’s what most teams get wrong

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Support
Schedule adherence: Finding the sweet spot
Support

Schedule adherence: Finding the sweet spot

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Life at Assembled
From customer to customer generalist: Why this former WFM joined Assembled's mission
Life at Assembled

From customer to customer generalist: Why this former WFM joined Assembled's mission

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Engineering
Engineering the future of AI-powered support: A conversation with Joe Gershenson
Engineering

Engineering the future of AI-powered support: A conversation with Joe Gershenson

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News and Updates
Introducing our omnichannel AI Agent: AI for chat, voice, and email
News and Updates

Introducing our omnichannel AI Agent: AI for chat, voice, and email

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Support
Closing the BPO quality gap: 5 takeaways from a panel of experts
Support

Closing the BPO quality gap: 5 takeaways from a panel of experts

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Support
The state of support ops in 2025
Support

The state of support ops in 2025

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AI and Automation
How (most) AI support tools are priced, and the questions you need to ask before buying
AI and Automation

How (most) AI support tools are priced, and the questions you need to ask before buying

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Engineering
Scaling LLMs with Golang: How we serve millions of LLM requests
Engineering

Scaling LLMs with Golang: How we serve millions of LLM requests

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Support
Making space for neurodiversity in WFM
Support

Making space for neurodiversity in WFM

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AI and Automation
How to approach an RFP for AI-powered support
AI and Automation

How to approach an RFP for AI-powered support

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AI and Automation
How to think about the “proof” of your AI proof of concept (POC)
AI and Automation

How to think about the “proof” of your AI proof of concept (POC)

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Support
Managing up, managing down: Leadership skills for workforce managers
Support

Managing up, managing down: Leadership skills for workforce managers

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Support
The cost of complexity: Are you overengineering your WFM?
Support

The cost of complexity: Are you overengineering your WFM?

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Support
Unpacking Intercom Pioneer 2024: AI insights and the future of customer support
Support

Unpacking Intercom Pioneer 2024: AI insights and the future of customer support

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Support
Webinar recap: 5 tips for support operations leaders
Support

Webinar recap: 5 tips for support operations leaders

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Support
7 expert strategies to accelerate your BPO onboarding
Support

7 expert strategies to accelerate your BPO onboarding

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Support
Building a seamless support team with people + AI: 5 key learnings
Support

Building a seamless support team with people + AI: 5 key learnings

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Support
Lessons in adaptability: A conversation with DoorDash’s WFM leader
Support

Lessons in adaptability: A conversation with DoorDash’s WFM leader

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News and Updates
Product roundup: our biggest configurability feature launches in 2024
News and Updates

Product roundup: our biggest configurability feature launches in 2024

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Support
The case for WFM: Proving ROI and impact
Support

The case for WFM: Proving ROI and impact

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Support
A step-by-step guide to growing your WFM team
Support

A step-by-step guide to growing your WFM team

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How to build a contact center budget that delivers
Support

How to build a contact center budget that delivers

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AI and Automation
DIY your way to AI agents and deliver perfect case resolutions, faster than ever
AI and Automation

DIY your way to AI agents and deliver perfect case resolutions, faster than ever

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Engineering
How we saved hundreds of engineering hours by writing tests with LLMs
Engineering

How we saved hundreds of engineering hours by writing tests with LLMs

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Support
Boost BPO results with the champion-challenger approach
Support

Boost BPO results with the champion-challenger approach

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News and Updates
Making WFM easier, thanks to customer feedback
News and Updates

Making WFM easier, thanks to customer feedback

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Support
Navigating the challenges of multi-BPO integration
Support

Navigating the challenges of multi-BPO integration

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Support
Scale your customer support operations with BPO
Support

Scale your customer support operations with BPO

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Support
How to get buy-in for customer service outsourcing
Support

How to get buy-in for customer service outsourcing

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AI and Automation
A guide to optimizing your knowledge base for AI
AI and Automation

A guide to optimizing your knowledge base for AI

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Engineering
How to assemble accessible apps
Engineering

How to assemble accessible apps

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AI and Automation
The GenAI hype is over — now comes the hard part
AI and Automation

The GenAI hype is over — now comes the hard part

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AI and Automation
Building a crisis-ready support function with AI and WFM
AI and Automation

Building a crisis-ready support function with AI and WFM

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Support
The new way to staff for Omni-Channel in Service Cloud: A Q&A with Autodesk Construction Cloud
Support

The new way to staff for Omni-Channel in Service Cloud: A Q&A with Autodesk Construction Cloud

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Support
Falling back: 7 tips for navigating the end of daylight saving time
Support

Falling back: 7 tips for navigating the end of daylight saving time

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News and Updates
Introducing Gladly, the newest addition to the Assembled integration lineup
News and Updates

Introducing Gladly, the newest addition to the Assembled integration lineup

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Support
Beyond the RFP: 11 things most WFM vendors don’t want you to double-click on
Support

Beyond the RFP: 11 things most WFM vendors don’t want you to double-click on

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Support
5 tips for empowering agents through adherence
Support

5 tips for empowering agents through adherence

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Support
Funny tales from the frontlines of customer support
Support

Funny tales from the frontlines of customer support

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Support
How to engage and motivate agents: A Q&A with Dutchie’s Senior WFM
Support

How to engage and motivate agents: A Q&A with Dutchie’s Senior WFM

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Engineering
Building customizable roles at Assembled
Engineering

Building customizable roles at Assembled

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Support
Best practices for agent-friendly scheduling
Support

Best practices for agent-friendly scheduling

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Support
Workforce management call center: How to optimize operations
Support

Workforce management call center: How to optimize operations

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Support
A winning formula for navigating outsourcing partnerships
Support

A winning formula for navigating outsourcing partnerships

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AI and Automation
Going from great to top 1% with AI automation
AI and Automation

Going from great to top 1% with AI automation

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Support
Empowering operational excellence with data-driven WFM
Support

Empowering operational excellence with data-driven WFM

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Support
Deliver a customer-first support strategy with best-in-category solutions
Support

Deliver a customer-first support strategy with best-in-category solutions

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Support
4 reasons Assembled’s Case Lifecycle data model saves you money
Support

4 reasons Assembled’s Case Lifecycle data model saves you money

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Support
6 core tenets of effective WFM data practices
Support

6 core tenets of effective WFM data practices

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News and Updates
Introducing a new era of support operations with Case Lifecycle
News and Updates

Introducing a new era of support operations with Case Lifecycle

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AI and Automation
Navigating the AI maturity curve in customer support
AI and Automation

Navigating the AI maturity curve in customer support

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AI and Automation
Beyond the chatbot: Introducing targeted automations powered by WFM insights
AI and Automation

Beyond the chatbot: Introducing targeted automations powered by WFM insights

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AI and Automation
Make smarter business decisions faster with WFM data and AI
AI and Automation

Make smarter business decisions faster with WFM data and AI

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Life at Assembled
100 Assemblers and counting: A Q&A series with some of Assembled’s early hires
Life at Assembled

100 Assemblers and counting: A Q&A series with some of Assembled’s early hires

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Life at Assembled
Nitty-gritty operational work: A Q&A with Assembled’s CSM turned Product Manager
Life at Assembled

Nitty-gritty operational work: A Q&A with Assembled’s CSM turned Product Manager

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Life at Assembled
Tackling the unsolved problem of BPO management: A Q&A with Assembled’s most tenured engineer
Life at Assembled

Tackling the unsolved problem of BPO management: A Q&A with Assembled’s most tenured engineer

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Life at Assembled
A problem in search of a solution: A Q&A with one of Assembled’s early engineers
Life at Assembled

A problem in search of a solution: A Q&A with one of Assembled’s early engineers

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Life at Assembled
Learning on the job: A Q&A with one of Assembled’s first business generalists
Life at Assembled

Learning on the job: A Q&A with one of Assembled’s first business generalists

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Life at Assembled
Laying foundations of operational scalability: A Q&A with Assembled’s first support hire
Life at Assembled

Laying foundations of operational scalability: A Q&A with Assembled’s first support hire

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Life at Assembled
From power user to product evangelist: A Q&A with Assembled’s Product Community Manager
Life at Assembled

From power user to product evangelist: A Q&A with Assembled’s Product Community Manager

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Engineering
Better RAG results with Reciprocal Rank Fusion and Hybrid Search
Engineering

Better RAG results with Reciprocal Rank Fusion and Hybrid Search

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Engineering
Migrating to GPT-4o: How Assembled achieved rapid transition
Engineering

Migrating to GPT-4o: How Assembled achieved rapid transition

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AI and Automation
Agentic workflows: How support teams go beyond simple automations
AI and Automation

Agentic workflows: How support teams go beyond simple automations

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AI and Automation
Smarter together: How BPOs and AI Copilot transform modern support
AI and Automation

Smarter together: How BPOs and AI Copilot transform modern support

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AI and Automation
Why most support AI builds stall (and what CX leaders should do instead)
AI and Automation

Why most support AI builds stall (and what CX leaders should do instead)

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AI and Automation
How our voice AI actually works (and how it’s different from the rest)
AI and Automation

How our voice AI actually works (and how it’s different from the rest)

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AI and Automation
AI is advancing support but leaving agents behind
AI and Automation

AI is advancing support but leaving agents behind

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AI and Automation
How support teams use Copilot to onboard faster, reduce busywork, and improve performance
AI and Automation

How support teams use Copilot to onboard faster, reduce busywork, and improve performance

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AI and Automation
Bad chat support is costing you customer loyalty
AI and Automation

Bad chat support is costing you customer loyalty

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AI and Automation
How our AI chat agent resolves 70% of customer chats — and scales support with confidence
AI and Automation

How our AI chat agent resolves 70% of customer chats — and scales support with confidence

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AI and Automation
Real agentic workflows our chat AI resolves
AI and Automation

Real agentic workflows our chat AI resolves

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AI and Automation
Deliver faster, smarter global support with a true AI chat agent
AI and Automation

Deliver faster, smarter global support with a true AI chat agent

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AI and Automation
How to roll out an AI copilot your support team will actually use
AI and Automation

How to roll out an AI copilot your support team will actually use

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AI and Automation
Kustomer interviews Assembled CEO Ryan Wang on the future of AI and support ops
AI and Automation

Kustomer interviews Assembled CEO Ryan Wang on the future of AI and support ops

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AI and Automation
How support leaders are scaling AI without losing the human touch
AI and Automation

How support leaders are scaling AI without losing the human touch

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AI and Automation
Why the future of WFM is more human than ever — and how AI helps
AI and Automation

Why the future of WFM is more human than ever — and how AI helps

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AI and Automation
From logins to refunds: Real call center workflows our voice AI can resolve today
AI and Automation

From logins to refunds: Real call center workflows our voice AI can resolve today

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AI and Automation
A brief history of AI in customer support
AI and Automation

A brief history of AI in customer support

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AI and Automation
The new economics of phone support (and why resolution is the metric that matters)
AI and Automation

The new economics of phone support (and why resolution is the metric that matters)

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AI and Automation
Why customers hate IVR (and how you can fix it)
AI and Automation

Why customers hate IVR (and how you can fix it)

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AI and Automation
Webinar recap: 5 big ways we're making scheduling easier with AI
AI and Automation

Webinar recap: 5 big ways we're making scheduling easier with AI

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AI and Automation
Meet Assist: AI voice support built for resolution
AI and Automation

Meet Assist: AI voice support built for resolution

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AI and Automation
Winning AI-powered support with Assembled + Salesforce Agentforce
AI and Automation

Winning AI-powered support with Assembled + Salesforce Agentforce

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AI and Automation
Scaling support in an AI-first world: Insights from Assembled’s Head of Product
AI and Automation

Scaling support in an AI-first world: Insights from Assembled’s Head of Product

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AI and Automation
Why customer support teams are ditching chatbots for AI agents
AI and Automation

Why customer support teams are ditching chatbots for AI agents

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AI and Automation
Buying AI for support? Here’s what most teams get wrong
AI and Automation

Buying AI for support? Here’s what most teams get wrong

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AI and Automation
Assembled transforms support operations with Claude
AI and Automation

Assembled transforms support operations with Claude

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AI and Automation
How (most) AI support tools are priced, and the questions you need to ask before buying
AI and Automation

How (most) AI support tools are priced, and the questions you need to ask before buying

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AI and Automation
How to approach an RFP for AI-powered support
AI and Automation

How to approach an RFP for AI-powered support

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AI and Automation
How to think about the “proof” of your AI proof of concept (POC)
AI and Automation

How to think about the “proof” of your AI proof of concept (POC)

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AI and Automation
DIY your way to AI agents and deliver perfect case resolutions, faster than ever
AI and Automation

DIY your way to AI agents and deliver perfect case resolutions, faster than ever

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AI and Automation
A guide to optimizing your knowledge base for AI
AI and Automation

A guide to optimizing your knowledge base for AI

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AI and Automation
The GenAI hype is over — now comes the hard part
AI and Automation

The GenAI hype is over — now comes the hard part

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AI and Automation
Building a crisis-ready support function with AI and WFM
AI and Automation

Building a crisis-ready support function with AI and WFM

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AI and Automation
Going from great to top 1% with AI automation
AI and Automation

Going from great to top 1% with AI automation

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AI and Automation
Navigating the AI maturity curve in customer support
AI and Automation

Navigating the AI maturity curve in customer support

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AI and Automation
Beyond the chatbot: Introducing targeted automations powered by WFM insights
AI and Automation

Beyond the chatbot: Introducing targeted automations powered by WFM insights

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AI and Automation
Make smarter business decisions faster with WFM data and AI
AI and Automation

Make smarter business decisions faster with WFM data and AI

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AI and Automation
Your guide to understanding how AI fits into customer support
AI and Automation

Your guide to understanding how AI fits into customer support

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AI and Automation
Supercharge your omnichannel support strategy with AI
AI and Automation

Supercharge your omnichannel support strategy with AI

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AI and Automation
3 things to look out for when choosing AI for customer support
AI and Automation

3 things to look out for when choosing AI for customer support

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AI and Automation
In an AI-driven world, are soft skills even more important for CX teams?
AI and Automation

In an AI-driven world, are soft skills even more important for CX teams?

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AI and Automation
The evolution of customer support roles in the age of AI
AI and Automation

The evolution of customer support roles in the age of AI

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AI and Automation
How to use ChatGPT for faster, more empathetic customer support
AI and Automation

How to use ChatGPT for faster, more empathetic customer support

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AI and Automation
AI in customer support: A practical guide to understanding and implementing AI
AI and Automation

AI in customer support: A practical guide to understanding and implementing AI

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Engineering
Why I code as a CTO
Engineering

Why I code as a CTO

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Engineering
Old school AI isn’t dead: How we achieved a 12× speedup on an NP hard problem
Engineering

Old school AI isn’t dead: How we achieved a 12× speedup on an NP hard problem

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Engineering
Your LLM provider will go down, but you don’t have to
Engineering

Your LLM provider will go down, but you don’t have to

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Engineering
How we learned to stop worrying and love the AI (in coding interviews)
Engineering

How we learned to stop worrying and love the AI (in coding interviews)

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Engineering
Engineering the future of AI-powered support: A conversation with Joe Gershenson
Engineering

Engineering the future of AI-powered support: A conversation with Joe Gershenson

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Engineering
Scaling LLMs with Golang: How we serve millions of LLM requests
Engineering

Scaling LLMs with Golang: How we serve millions of LLM requests

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Engineering
How we saved hundreds of engineering hours by writing tests with LLMs
Engineering

How we saved hundreds of engineering hours by writing tests with LLMs

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Engineering
How to assemble accessible apps
Engineering

How to assemble accessible apps

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Engineering
Building customizable roles at Assembled
Engineering

Building customizable roles at Assembled

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Engineering
Better RAG results with Reciprocal Rank Fusion and Hybrid Search
Engineering

Better RAG results with Reciprocal Rank Fusion and Hybrid Search

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Engineering
Migrating to GPT-4o: How Assembled achieved rapid transition
Engineering

Migrating to GPT-4o: How Assembled achieved rapid transition

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Engineering
AI at Assembled: An empirical comparison of LLM evaluation metrics in a customer support setting
Engineering

AI at Assembled: An empirical comparison of LLM evaluation metrics in a customer support setting

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Engineering
Product lessons from Dan Robinson, former CTO of Heap
Engineering

Product lessons from Dan Robinson, former CTO of Heap

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Engineering
How Co-founder John Wang “failed” at a YC startup, worked at early Stripe, and then raised $20M
Engineering

How Co-founder John Wang “failed” at a YC startup, worked at early Stripe, and then raised $20M

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Engineering
At Assembled, I'm a lot more than an engineer
Engineering

At Assembled, I'm a lot more than an engineer

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Life at Assembled
From customer to customer generalist: Why this former WFM joined Assembled's mission
Life at Assembled

From customer to customer generalist: Why this former WFM joined Assembled's mission

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Life at Assembled
100 Assemblers and counting: A Q&A series with some of Assembled’s early hires
Life at Assembled

100 Assemblers and counting: A Q&A series with some of Assembled’s early hires

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Life at Assembled
Nitty-gritty operational work: A Q&A with Assembled’s CSM turned Product Manager
Life at Assembled

Nitty-gritty operational work: A Q&A with Assembled’s CSM turned Product Manager

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Life at Assembled
Tackling the unsolved problem of BPO management: A Q&A with Assembled’s most tenured engineer
Life at Assembled

Tackling the unsolved problem of BPO management: A Q&A with Assembled’s most tenured engineer

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Life at Assembled
A problem in search of a solution: A Q&A with one of Assembled’s early engineers
Life at Assembled

A problem in search of a solution: A Q&A with one of Assembled’s early engineers

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Life at Assembled
Learning on the job: A Q&A with one of Assembled’s first business generalists
Life at Assembled

Learning on the job: A Q&A with one of Assembled’s first business generalists

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Life at Assembled
Laying foundations of operational scalability: A Q&A with Assembled’s first support hire
Life at Assembled

Laying foundations of operational scalability: A Q&A with Assembled’s first support hire

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Life at Assembled
From power user to product evangelist: A Q&A with Assembled’s Product Community Manager
Life at Assembled

From power user to product evangelist: A Q&A with Assembled’s Product Community Manager

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Life at Assembled
Observations from dogfooding our own AI product
Life at Assembled

Observations from dogfooding our own AI product

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Life at Assembled
A conversation with the team behind Assembled’s big bet on AI
Life at Assembled

A conversation with the team behind Assembled’s big bet on AI

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Life at Assembled
Investigating user behavior click by click
Life at Assembled

Investigating user behavior click by click

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Life at Assembled
Crafting the future of user experience at Assembled
Life at Assembled

Crafting the future of user experience at Assembled

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Life at Assembled
How we build empathy with company-wide support rotations
Life at Assembled

How we build empathy with company-wide support rotations

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Life at Assembled
The rise of strategic customer support teams: An interview with Assembled Co-founder Brian Sze
Life at Assembled

The rise of strategic customer support teams: An interview with Assembled Co-founder Brian Sze

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News and Updates
Building the future of customer experience with Assembled, Five9, and Level AI at LevelUp 2025
News and Updates

Building the future of customer experience with Assembled, Five9, and Level AI at LevelUp 2025

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News and Updates
Introducing Assembled + Dixa: The complete support ops solution for consumer brands
News and Updates

Introducing Assembled + Dixa: The complete support ops solution for consumer brands

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News and Updates
Introducing Assembled's support orchestration suite — uniting workforce intelligence with AI strategy
News and Updates

Introducing Assembled's support orchestration suite — uniting workforce intelligence with AI strategy

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News and Updates
AI-powered scheduling, built for agent flexibility and team efficiency
News and Updates

AI-powered scheduling, built for agent flexibility and team efficiency

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News and Updates
Take the guesswork out of BPO invoices with our new billing report
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Take the guesswork out of BPO invoices with our new billing report

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News and Updates
Introducing our omnichannel AI Agent: AI for chat, voice, and email
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Introducing our omnichannel AI Agent: AI for chat, voice, and email

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News and Updates
Assembled 2024 year in review
News and Updates

Assembled 2024 year in review

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News and Updates
Product roundup: our biggest configurability feature launches in 2024
News and Updates

Product roundup: our biggest configurability feature launches in 2024

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News and Updates
Making WFM easier, thanks to customer feedback
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Making WFM easier, thanks to customer feedback

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News and Updates
Introducing Gladly, the newest addition to the Assembled integration lineup
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Introducing Gladly, the newest addition to the Assembled integration lineup

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Unlock new Omni-Channel possibilities with Assembled for Salesforce
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Unlock new Omni-Channel possibilities with Assembled for Salesforce

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News and Updates
Introducing a new era of support operations with Case Lifecycle
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Introducing a new era of support operations with Case Lifecycle

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Unveiling Assembled Assist: Where support quality, customization, and AI-powered efficiency unite
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Unveiling Assembled Assist: Where support quality, customization, and AI-powered efficiency unite

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News and Updates
Meet the brand new time tracking experience in Assembled
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Meet the brand new time tracking experience in Assembled

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News and Updates
Assembled 2023 year in review
News and Updates

Assembled 2023 year in review

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News and Updates
Service Cloud users can now access Assembled WFM on Salesforce AppExchange
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Service Cloud users can now access Assembled WFM on Salesforce AppExchange

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Search within Assembled at the speed of light
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Search within Assembled at the speed of light

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Assembled gains ground with enterprise companies in the G2 Fall 2023 Report
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Assembled gains ground with enterprise companies in the G2 Fall 2023 Report

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Get faster, more secure logins with SAML SSO for Assembled
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Get faster, more secure logins with SAML SSO for Assembled

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Act when it matters most with our enhanced real-time experience
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Act when it matters most with our enhanced real-time experience

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Giving you real accountability and visibility with Assembled for Vendor Management
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Giving you real accountability and visibility with Assembled for Vendor Management

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Introducing Klaus: The ultimate QA integration for Assembled users
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Introducing Klaus: The ultimate QA integration for Assembled users

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Fantastic forecast models and how to find them
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Fantastic forecast models and how to find them

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One platform for all — introducing BPO & WFM integrations
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One platform for all — introducing BPO & WFM integrations

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Schedule more efficiently at scale with these time-saving updates
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Schedule more efficiently at scale with these time-saving updates

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News and Updates
Drive CX efficiencies with data you can trust
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Drive CX efficiencies with data you can trust

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News and Updates
Assembled earns 49 badges in the G2 Winter 2023 Report
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Assembled earns 49 badges in the G2 Winter 2023 Report

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News and Updates
Assembled 2022 year in review
News and Updates

Assembled 2022 year in review

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News and Updates
Introducing: The first workforce management platform for Zoom Contact Center
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Introducing: The first workforce management platform for Zoom Contact Center

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Building a smarter contact center with Amazon Connect and Assembled
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Building a smarter contact center with Amazon Connect and Assembled

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News and Updates
Consolidate time-off requests into one platform with Workday and HiBob
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Consolidate time-off requests into one platform with Workday and HiBob

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Transform your support operations with our updated forecasting experience
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Transform your support operations with our updated forecasting experience

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Streamlining support with Assembled + Talkdesk
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Streamlining support with Assembled + Talkdesk

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A new frontier: Introducing our email backlog forecast
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A new frontier: Introducing our email backlog forecast

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News and Updates
Assembled raises $51M in Series B fundraising
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Assembled raises $51M in Series B fundraising

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A Series B announcement, and a thank you
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A Series B announcement, and a thank you

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News and Updates
Meet our new Agent Scorecard and MaestroQA integration
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Meet our new Agent Scorecard and MaestroQA integration

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Introducing our new Five9 integration
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Introducing our new Five9 integration

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Unveiling our very new Staffing Timeline
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Unveiling our very new Staffing Timeline

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Introducing our new integration for UJET
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Introducing our new integration for UJET

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News and Updates
Introducing Event Optimizations, aka magic scheduling
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Introducing Event Optimizations, aka magic scheduling

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News and Updates
Assembled + Google Calendar = your new favorite schedule
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Assembled + Google Calendar = your new favorite schedule

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News and Updates
Say hello to time tracking for Zendesk Support
News and Updates

Say hello to time tracking for Zendesk Support

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News and Updates
Giving our customers better metrics visibility
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Giving our customers better metrics visibility

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News and Updates
Configurable forecasts and revamped infrastructure
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Configurable forecasts and revamped infrastructure

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News and Updates
Assembled raises $16.6M in Series A fundraising
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Assembled raises $16.6M in Series A fundraising

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News and Updates
Introducing light mode (and other usability improvements)
News and Updates

Introducing light mode (and other usability improvements)

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Support
From PayPal to Chewy: Matt Rinkol’s playbook for world-class workforce management
Support

From PayPal to Chewy: Matt Rinkol’s playbook for world-class workforce management

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Support
Build stronger remote support teams with clear communication and smart scheduling
Support

Build stronger remote support teams with clear communication and smart scheduling

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Support
What to look for (and what to avoid) when buying WFM in 2025
Support

What to look for (and what to avoid) when buying WFM in 2025

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Support
The hidden costs of outdated WFM tools (and what to do about it)
Support

The hidden costs of outdated WFM tools (and what to do about it)

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Support
Schedule adherence: Finding the sweet spot
Support

Schedule adherence: Finding the sweet spot

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Support
Closing the BPO quality gap: 5 takeaways from a panel of experts
Support

Closing the BPO quality gap: 5 takeaways from a panel of experts

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Support
The state of support ops in 2025
Support

The state of support ops in 2025

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Support
Making space for neurodiversity in WFM
Support

Making space for neurodiversity in WFM

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Support
Managing up, managing down: Leadership skills for workforce managers
Support

Managing up, managing down: Leadership skills for workforce managers

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Support
The cost of complexity: Are you overengineering your WFM?
Support

The cost of complexity: Are you overengineering your WFM?

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Support
Unpacking Intercom Pioneer 2024: AI insights and the future of customer support
Support

Unpacking Intercom Pioneer 2024: AI insights and the future of customer support

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Support
Webinar recap: 5 tips for support operations leaders
Support

Webinar recap: 5 tips for support operations leaders

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Support
7 expert strategies to accelerate your BPO onboarding
Support

7 expert strategies to accelerate your BPO onboarding

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Support
Building a seamless support team with people + AI: 5 key learnings
Support

Building a seamless support team with people + AI: 5 key learnings

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Support
Lessons in adaptability: A conversation with DoorDash’s WFM leader
Support

Lessons in adaptability: A conversation with DoorDash’s WFM leader

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Support
The case for WFM: Proving ROI and impact
Support

The case for WFM: Proving ROI and impact

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Support
A step-by-step guide to growing your WFM team
Support

A step-by-step guide to growing your WFM team

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Support
How to build a contact center budget that delivers
Support

How to build a contact center budget that delivers

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Support
Boost BPO results with the champion-challenger approach
Support

Boost BPO results with the champion-challenger approach

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Support
How to turn your BPO agents into team players
Support

How to turn your BPO agents into team players

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Support
Navigating the challenges of multi-BPO integration
Support

Navigating the challenges of multi-BPO integration

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Support
Scale your customer support operations with BPO
Support

Scale your customer support operations with BPO

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Support
How to get buy-in for customer service outsourcing
Support

How to get buy-in for customer service outsourcing

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Support
The new way to staff for Omni-Channel in Service Cloud: A Q&A with Autodesk Construction Cloud
Support

The new way to staff for Omni-Channel in Service Cloud: A Q&A with Autodesk Construction Cloud

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Support
Falling back: 7 tips for navigating the end of daylight saving time
Support

Falling back: 7 tips for navigating the end of daylight saving time

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Support
Beyond the RFP: 11 things most WFM vendors don’t want you to double-click on
Support

Beyond the RFP: 11 things most WFM vendors don’t want you to double-click on

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Support
5 tips for empowering agents through adherence
Support

5 tips for empowering agents through adherence

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Support
Funny tales from the frontlines of customer support
Support

Funny tales from the frontlines of customer support

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Support
How to engage and motivate agents: A Q&A with Dutchie’s Senior WFM
Support

How to engage and motivate agents: A Q&A with Dutchie’s Senior WFM

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Support
Best practices for agent-friendly scheduling
Support

Best practices for agent-friendly scheduling

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Support
Workforce management call center: How to optimize operations
Support

Workforce management call center: How to optimize operations

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Support
A winning formula for navigating outsourcing partnerships
Support

A winning formula for navigating outsourcing partnerships

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Support
Empowering operational excellence with data-driven WFM
Support

Empowering operational excellence with data-driven WFM

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Support
Deliver a customer-first support strategy with best-in-category solutions
Support

Deliver a customer-first support strategy with best-in-category solutions

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Support
4 reasons Assembled’s Case Lifecycle data model saves you money
Support

4 reasons Assembled’s Case Lifecycle data model saves you money

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Support
6 core tenets of effective WFM data practices
Support

6 core tenets of effective WFM data practices

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Support
How to talk to your team about adherence
Support

How to talk to your team about adherence

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Support
7 tips to get ahead of daylight saving time
Support

7 tips to get ahead of daylight saving time

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Support
The benefits of API-first support tools
Support

The benefits of API-first support tools

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Support
6 steps to find the right WFM vendor for your growing organization
Support

6 steps to find the right WFM vendor for your growing organization

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Support
A practical guide to building the ultimate customer support tech stack
Support

A practical guide to building the ultimate customer support tech stack

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Support
What is workforce optimization?
Support

What is workforce optimization?

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Support
How to move beyond WFM: What it takes to accomplish workforce optimization
Support

How to move beyond WFM: What it takes to accomplish workforce optimization

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Support
Why tech stack consolidation isn’t the magic bullet you think it is
Support

Why tech stack consolidation isn’t the magic bullet you think it is

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5 ways your customer support tech stack is failing you
Support

5 ways your customer support tech stack is failing you

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Support
The state of support tech in 2024
Support

The state of support tech in 2024

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Support
Why top organizations look to workforce planning for achieving success
Support

Why top organizations look to workforce planning for achieving success

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Support
The new way to BPO: A conversation about outsourcing with care
Support

The new way to BPO: A conversation about outsourcing with care

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Support
The ultimate guide to effective vendor management: Overcoming challenges and best practices
Support

The ultimate guide to effective vendor management: Overcoming challenges and best practices

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Support
How to land your dream job: A comprehensive career guide for workforce managers
Support

How to land your dream job: A comprehensive career guide for workforce managers

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Support
6 questions to ask when building your WFM team
Support

6 questions to ask when building your WFM team

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Support
Is your WFM tool draining your time and money?
Support

Is your WFM tool draining your time and money?

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Support
2023 benchmark survey report
Support

2023 benchmark survey report

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A workforce manager’s guide to better back-office contact center operations
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A workforce manager’s guide to better back-office contact center operations

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Support
Building an elastic workforce: Planning, systems, and execution
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Building an elastic workforce: Planning, systems, and execution

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Support
Omnichannel customer support: Definition, strategies, benefits
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Omnichannel customer support: Definition, strategies, benefits

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What I’ve learned about scaling customer support
Support

What I’ve learned about scaling customer support

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Support
7 workforce capacity planning FAQs
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7 workforce capacity planning FAQs

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Support
What is the difference between BPO and call centers?
Support

What is the difference between BPO and call centers?

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Support
So, you missed SLA — what happened?
Support

So, you missed SLA — what happened?

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Support
The only WFM RFP template you’ll ever need
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The only WFM RFP template you’ll ever need

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Support
Diary of a former workforce manager: How I got others on board with WFM
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Diary of a former workforce manager: How I got others on board with WFM

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Support
5 customer support trends to watch in 2023
Support

5 customer support trends to watch in 2023

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Support
Demystifying BPO management for your support team
Support

Demystifying BPO management for your support team

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Support
6 tips for driving better scheduling practices
Support

6 tips for driving better scheduling practices

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Support
7 ways to improve schedule adherence
Support

7 ways to improve schedule adherence

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Support
Build a recession-proof business with a BPO provider + an internal support team
Support

Build a recession-proof business with a BPO provider + an internal support team

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Support
How to achieve effective SLA management with limited resources
Support

How to achieve effective SLA management with limited resources

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Support
A how-to guide to working with BPOs
Support

A how-to guide to working with BPOs

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Support
How to be a good team leader for an empowered customer support operation
Support

How to be a good team leader for an empowered customer support operation

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Support
5 steps to building a culture of empathy and inclusivity for your support team
Support

5 steps to building a culture of empathy and inclusivity for your support team

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Support
How to encourage professional development opportunities for support agents (and why you should)
Support

How to encourage professional development opportunities for support agents (and why you should)

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Support
How to build a workforce forecasting process for customer support
Support

How to build a workforce forecasting process for customer support

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Support
Customer support training and onboarding need a makeover: Here's how to do it
Support

Customer support training and onboarding need a makeover: Here's how to do it

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Support
9 workforce management best practices
Support

9 workforce management best practices

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Support
How to improve the employee experience without sacrificing workforce planning needs
Support

How to improve the employee experience without sacrificing workforce planning needs

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Support
Create the flexible work arrangements your support team needs (in 5 steps)
Support

Create the flexible work arrangements your support team needs (in 5 steps)

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Support
Customer support outsourcing for pros: How to achieve effective BPO management
Support

Customer support outsourcing for pros: How to achieve effective BPO management

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Support
How to refine your capacity planning process to ensure continued success
Support

How to refine your capacity planning process to ensure continued success

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Support
9 best practices to optimize call center scheduling
Support

9 best practices to optimize call center scheduling

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Support
Why every support team needs a customer-centric culture (and how to create one)
Support

Why every support team needs a customer-centric culture (and how to create one)

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Support
What to know about launching live chat support vs. live phone support
Support

What to know about launching live chat support vs. live phone support

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Support
Want to future-proof your workforce management system? Implement these 5 strategies
Support

Want to future-proof your workforce management system? Implement these 5 strategies

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Support
7 Assembled WFM features that are changing customer support for good
Support

7 Assembled WFM features that are changing customer support for good

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Support
State of customer support 2021: 5 key insights on customer support software, channels, and challenges
Support

State of customer support 2021: 5 key insights on customer support software, channels, and challenges

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Support
9 customer service metrics every support team needs to track (and how to do it)
Support

9 customer service metrics every support team needs to track (and how to do it)

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Support
What is BPO? Plus FAQs about scaling your customer support operations
Support

What is BPO? Plus FAQs about scaling your customer support operations

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Support
7 ways to boost employee morale as a customer support manager
Support

7 ways to boost employee morale as a customer support manager

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3 signs that it's time to think about workforce management
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3 signs that it's time to think about workforce management

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Support
The most commonly believed myths about workforce management
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The most commonly believed myths about workforce management

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Support
A guide to holiday forecasting for support teams
Support

A guide to holiday forecasting for support teams

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Support
How to build a metrics-driven support culture
Support

How to build a metrics-driven support culture

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Support
What exactly is workforce management?
Support

What exactly is workforce management?

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