Lessons learned from launching new support channels

July 9, 2020

Our latest product updates

Jul 8

Improvements to the Staffing Timeline

Jun 24

Improvements to Google Calendar syncs

Jun 10

Improved integrations with Zendesk and Intercom

Lessons learned from launching new support channels

Crafting your support channel strategy

Scaling a support team to handle spikes in volume

How to use Erlang C to plan staffing

Streamlined scheduling for teams

Announcing Assembled for Kustomer: Seamless Workforce Management

Managing support challenges at every point of scale

Forecast, Schedule, and Manage in a Highly Variable Environment

How to build a forecast for customer support

A Day in the Life of a Remote Support Agent 🏡

Connecting Talented Support People to Jobs During Covid-19

How Support Teams are Adjusting to Remote Work: Manager Edition

Get staffing right.