PRICING
Choose the plan that’s right for your team.
Core
For teams looking to optimize
their scheduling workflow.
their scheduling workflow.
- Robust staffing timeline
- Recurring scheduling templates
- Slack & Gcal integration
- Realtime dashboard
- Granular schedule analytics
- Adherence & performance reporting
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Pro
For teams who need accurate multi-channel staffing plans.
- Everything in Core
- Out of the box, omnichannel forecasting
- Forecasting for asynchronous work
- Forecast accuracy, historical volume reporting
- Staffing heatmaps
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Enterprise
For teams that need it all, plus a few things made just for them. Learn more.
- Everything in Pro
- Custom channel forecasting
- Dedicated account manager
- Quarterly business reviews
- Enterprise-grade security
- Advanced customizations
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Solutions that elevate every team in your support organization
new product
Assembled for Vendor Management
The first and only solution to integrate with your BPOs, bringing unparalleled visibility into scheduling, billing, and performance.
Talk to sales
- BPO staffing planner
- BPO heatmaps
- BPO real-time management
- WFM integrations
- Vendor site permissions
new product
Assembled Assist
Assist is an AI-powered agent co-pilot that guides agents to perfect customer replies and reduces your ticket backlog.
Talk to sales
- Auto-draft
- Configurable auto-send
- Knowledge base integrations
- Backlog management
- Performance reporting
Helping 250+ companies maintain excellent customer experiences.
Read their stories
Compare all plans
Scheduling
Core
Pro
Enterprise
Team scheduling
Recurring schedule templates
Google Calendar and Slack integrations
Manual time off management
Customizable event types
Version history
Time tracking (Zendesk only)
HiBob integration
Schedule change requests
Test schedules
Aux codes (Zendesk only)
Event optimizations
Rule-based time off automation
Forecasting
Core
Pro
Enterprise
Out of the box, accurate forecasting
Configurable queues
Email, phone, chat
Built-in seasonality, long-term trends, and outlier detection
Manual overrides and adjustments
Multi-channel forecasting
Forecast accuracy reporting
Queue-specific forecasting
Email backlog
Complex queue and exclusion rules
Interval-based forecast uploads
Custom forecast model
Analytics
Core
Pro
Enterprise
Historical volume and per-interval metrics
Granular staffing analytics
CSV exports
Real-time dashboard
Chrome extension for tab management
QA reporting
Automated end of shift tracking
Platform & security
Core
Pro
Enterprise
Programmatic access via REST API
Standard contact platform integrations
Site and role-based permissions
Login through Google
Okta SSO
Restricted site permissions
Auto-provision (through Salesforce)
SAML SSO
Onboarding & support
Core
Pro
Enterprise
Self-serve & office hours
White-glove onboarding
Team training
Shared Slack channels
Designated account manager
Quarterly business reviews
Paid add-ons
Workday integration