Workforce management that scales with your needs
No implementation fees. White-glove onboarding and priority support included.
Scheduling
Core
Pro
Enterprise
Ent.
Individual and team calendars
Recurring schedule templates
Multiple, configurable timezones
Time off management
Google Calendar integration
Team performance
Core
Pro
Enterprise
Ent.
Real-time queue monitoring
Real-time agent statuses
Performance, productivity, and schedule adherence reporting
Custom integrations via API
Forecasting
Core
Pro
Enterprise
Ent.
Out of the box, tailored forecasting
Zendesk, Intercom, Kustomer,
ServiceCloud, Gladly, and more
ServiceCloud, Gladly, and more
Custom integrations and queue-specific forecast
Built-in seasonality, long-term trends, and outlier detection
Manual overrides and customizable imports
Multi-channel forecasting
Chat, Email, Phone, Social, SMS
Custom channels
Advanced reporting
Core
Pro
Enterprise
Ent.
Granular schedule analytics
Historical volume and trends
Forecast accuracy
Staffing heatmaps
Organization
Core
Pro
Enterprise
Ent.
Team rostering
Customizable groupings (teams, sites, etc.)
Platform
Core
Pro
Enterprise
Ent.
Single sign-on (SSO)
Role-based permissions
REST API
Onboarding & support
Core
Pro
Enterprise
Ent.
White-glove onboarding
Dedicated account manager
Quarterly business reviews
Forecasting
Core
Pro
Enterprise
Out of the box, tailored forecasting
Zendesk, Intercom, Kustomer, ServiceCloud
Custom integrations and queue-specific forecasts
Multi-channel forecasting
Email, phone, chat
Custom channels
Manual forecast uploads
Queue-specific forecasting
Analytics
Core
Pro
Enterprise
Real-time analytics
Custom
Schedule analytics
Forecast accuracy reporting
Onboarding & support
Core
Pro
Enterprise
White-glove onboarding
Custom
Shared Slack channels
Team training
Dedicated account manager
Quarterly business reviews
Get staffing right.
Request demo