Workforce management that scales with your needs

No implementation fees. White-glove onboarding and priority support included.

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Scheduling

Core

Pro

Enterprise

Ent.

Individual and team calendars
Recurring schedule templates
Multiple, configurable timezones
Time off management
Google Calendar integration

Team performance

Core

Pro

Enterprise

Ent.

Real-time queue monitoring
Real-time agent statuses
Performance, productivity, and schedule adherence reporting
Custom integrations via API

Forecasting

Core

Pro

Enterprise

Ent.

Out of the box, tailored forecasting
Zendesk, Intercom, Kustomer,
ServiceCloud, Gladly, and more
Custom integrations and queue-specific forecast
Built-in seasonality, long-term trends, and outlier detection
Manual overrides and customizable imports
Multi-channel forecasting
Chat, Email, Phone, Social, SMS
Custom channels

Advanced reporting

Core

Pro

Enterprise

Ent.

Granular schedule analytics
Historical volume and trends
Forecast accuracy
Staffing heatmaps

Organization

Core

Pro

Enterprise

Ent.

Team rostering
Customizable groupings (teams, sites, etc.)

Platform

Core

Pro

Enterprise

Ent.

Single sign-on (SSO)
Role-based permissions
REST API

Onboarding & support

Core

Pro

Enterprise

Ent.

White-glove onboarding
Dedicated account manager
Quarterly business reviews

Forecasting

Core

Pro

Enterprise

Out of the box, tailored forecasting
Zendesk, Intercom, Kustomer, ServiceCloud
Custom integrations and queue-specific forecasts
Multi-channel forecasting
Email, phone, chat
Custom channels
Manual forecast uploads
Queue-specific forecasting

Analytics

Core

Pro

Enterprise

Real-time analytics
Custom
Schedule analytics
Forecast accuracy reporting

Onboarding & support

Core

Pro

Enterprise

White-glove onboarding
Custom
Shared Slack channels
Team training
Dedicated account manager
Quarterly business reviews

Get staffing right.

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