Choose the plan that’s right for your team.

Core
$15 per agent per month
For teams looking to optimize
their scheduling workflow.
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  • Robust staffing timeline
  • Recurring scheduling templates
  • Slack & Gcal integration
  • Realtime dashboard
  • Granular schedule analytics
  • Adherence & performance reporting
Pro
$35 per agent per month
For teams who need accurate multi-channel staffing plans.
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  • Everything in Core
  • Out of the box, multi-channel forecasting
  • Custom integrations via API
  • Forecast accuracy, historical volume reporting
  • Staffing heatmaps
Enterprise
Let’s talk!
For teams that need it all, plus a few things made just for them.
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  • Everything in Pro
  • Custom channel forecasting
  • Efficient schedule generation
  • Dedicated account manager
  • Quarterly business reviews
Helping 150+ companies maintain excellent customer experiences.
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Compare all plans

Scheduling
Core
Pro
Enterprise
Team scheduling
Team scheduling

Leverage flexible views, automations, keyboard shortcuts, and bulk-editing to build your ideal schedule in minutes, based on your team SLAs and preferences.

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Recurring schedule templates
Recurring schedule templates

Templates make it easy to save an existing schedule and re-use that same layout in the future. This is a big time saver if your schedule mostly stays the same day-to-day or week-to-week.

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Google Calendar and Slack integrations
Google Calendar and Slack integrations

Seamless connections to Google Calendar and Slack allow you to view shifts in your calendar, receive schedule notifications, and see who’s currently working.

Manual time off management
Manual time off management

Easily manage your team’s time off in one dashboard, and approve or deny requests in just one click.

Customizable event types
Customizable event types

Add as many custom event types as you’d like, to cover any use case. Easily create new event types and categorize them as productive, time off, or non-productive.

Version history
Version history

View all past edits made to your team schedule, and restore to a previous version when necessary.

Agent-driven scheduling
Agent-driven scheduling

Give agents the flexibility to request changes to their shifts, and lighten the load on your managers. If the shift change improves team scheduling efficiency, it gets automatically approved.

Time tracking (Zendesk only)
Time tracking (Zendesk only)

Get granular data to understand where your team is investing their time, down to the agent state and individual tickets.

Aux codes (Zendesk only)
Aux codes (Zendesk only)

Automatically track time spent working on tickets, and allow agents to set their own aux codes within Zendesk.

Event optimizations
Event optimizations

Gain maximum efficiency by setting custom rules for events, and let Assembled automatically create your optimal team schedule.

Efficient schedule generation
Efficient schedule generation

Enter your team’s criteria and Assembled will automatically generate the schedule that will hit your SLAs every time.

Rule-based time off automation
Rule-based time off automation

Automate time-off approvals or denials based on your staffing and SLA requirements.

Forecasting
Core
Pro
Enterprise
Out of the box, tailored forecasting
Out of the box, tailored forecasting

Our forecasts are built by machine learning experts and accurate within 10% out of the box.

Customizable queues
Customizable queues

You’ve got complete customization over organizing your queues, by teams, sites, skills, and more.

Email, phone, chat
Built-in long-term trends and outlier detection
Built-in seasonality, long-term trends, and outlier detection

We know forecasts aren’t one-size-fits-all. Our forecast adapts to your unique needs so you’re always ready for anything.

Manual overrides and adjustments
Manual overrides and adjustments

It’s your forecast, your way. Add manual adjustments to Assembled’s existing model for upcoming events or promotions.

Multi-channel forecasting
Multi-channel forecasting

See accurate forecasting across all of your support channels, all in one unified dashboard.

Forecast accuracy reporting
Forecast accuracy reporting

See how accurately your forecast predicted your contact volume, on any channel, for any timeframe.

Queue-specific forecasting
Queue-specific forecasting

We enable teams to get specific with their forecasting, down to the individual queue, for the most accurate staffing requirements.

Email backlog
Email backlog

Visualize your historical email backlog and simulate future backlog scenarios, and get an even more accurate SLA prediction that accounts for your business hours.

Custom forecast model
Custom forecast model

When your forecasting needs to go beyond our standard models, Assembled will develop a model custom-made for your team.

Interval-based forecast uploads
Interval-based forecast

Upload your own forecast via API or CSV. Assembled will automatically apply arrival pattern data and generate accurate staffing requirements.

Custom queue setup
Custom queue setup

Let the Assembled team tackle the complexity of setting up queues. Our custom setup will ensure your queues are aligned across your entire CX tech stack.

Analytics
Core
Pro
Enterprise
Historical volume and per-interval metrics
Historical volume and per-interval metrics

See all contact volume data in aggregate or separated by channel, and toggle between different time intervals for more granular metrics.

Granular staffing analytics
Granular staffing analytics

Get granular data about how and where agents spend their time, filtered down by channels, teams, or queues.

CSV exports
CSV exports

Export Assembled reports in seconds, for easy external analysis or data sharing.

Real-time dashboard
Real-time dashboard

Get a unified view of all support channels and agent states in real-time, to monitor agent adherence and inform any intraday changes.

QA reporting
QA reporting

See an individual agent’s QA score for any channel, by daily average, weekly average, or any custom time frame.

Security
Core
Pro
Enterprise
Site and role-based permissions
Site and role-based permissions

Easily manage roles and permissions across your internal team and external vendors.

Login through Google
Login through Google

Allow users to log in with their Google accounts for quick access.

Okta SSO
Okta SSO

Quickly authenticate users via single sign-on, while keeping your account secure.

Auto-provision (through Salesforce)
Auto-provision (through Salesforce)

Automatically grant Assembled access to anyone in your org in just one click.

Vendor Management
Core
Pro
Enterprise
Vendor permissions
Vendor permissions

Customize the level of access you give to your external vendors and get complete visibility into their operations.

Requirements allocation
Requirements allocation

Use Assembled data to allocate your total forecast across multiple external vendors. Communicate requirements to vendors directly in the platform.

BPO performance reporting
BPO performance reporting

Easily set benchmarks for any external vendor, and get total visibility into how your outsourced agents are performing.

Onboarding & support
Core
Pro
Enterprise
Self-serve + office hours
Self-serve + office hours

With in-product guides, self-serve tutorials, and endless community events to participate in, you’re always supported by the Assembled team.

White-glove onboarding
White-glove onboarding

A dedicated implementation specialist will walk you through every step of onboarding, and have you up and running in just a few weeks.

Team training
Team training

Let our team show your team the ropes with comprehensive product training. With our intuitive interface, everyone on the team will be an expert in a matter of days.

Shared Slack channels
Shared Slack channels

Our shared Slack channel is the ideal place for live chat support and real-time announcements from the Assembled team.

Dedicated account manager
Dedicated account manager

Your dedicated account manager is on standby to help with any support issues, questions, and product updates to help you get the most out of Assembled.

Quarterly business reviews
Quarterly business reviews

Our team is committed to your success. With quarterly business reviews, we’ll make sure you’re on the right track to achieving your support team’s goals.

Platform add-ons
Core
Pro
Enterprise
Programmatic access via REST API
Programmatic access via REST API

Push and pull data through our API to easily integrate Assembled with any business intelligence tool.

WFM advisory / Professional services
Professional services

Supercharge your workforce management with professional services from the Zendesk experts. We’ll assist with WFM hiring, BPO implementation, capacity planning, or design a custom solution.

HR integrations
HR integrations

Seamlessly import time off requests straight into Assembled with multiple HR integration options.

FAQs

Do you bill annually or monthly?
How many licenses do I need for my team?
Do you charge for new features or integrations?
Do you have a different rate for non-profits?

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Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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