We’re a diversely talented group of people — but if there’s one thing you’ll never catch us tripping over, it’s our egos. We show up for each other, and the teams we’re building for with empathy and a bold vision for the kind of future that we’re actively co-creating.
Fun fact: Taylor Swift is the top requested artist for our karaoke sessions.
The UX team found creative inspiration on the Kitsap Peninsula in 2022
When the product team gets together, they game as hard as they work.
Congrats! These ladies crushed our "most tickets solved" challenge.
Stop by the Assembled office and you might get to pet a cute dog or two.
We hosted our first hackathon in early 2023
Our founding Assemblers
Assembled was seeded in the minds of co-founders Ryan Wang, John Wang, and Brian Sze during their time at Stripe. Amidst hypergrowth, they saw firsthand the challenges — and opportunities — of scaling great customer support. Inspired by Stripe’s commitment to the customer experience and led by their own pragmatic curiosity, the trio embarked on a journey to redefine support operations.
Having led sales organizations at companies like Gong, Mode, AdRoll and more, Annelies is excited to help build a world class sales organization. She is a mom to an active toddler boy and fortunate to call the Lake Tahoe area home.
Brian led the growth team at Stripe as the company scaled from 30 to over 500 employees. Before Stripe, he helped build the Analytics team for Obama for America. He loves all things music, travel and Warriors (pre-bandwagon).
Jen led the Support Operations Platform team at Stripe, which built the infrastructure needed to scale support. Before Stripe, she was a consultant at Bain & Company. She loves trail running, hiking and cuddling with her dog.
John loves golf, fitness and his dog, Taro. He was most recently the Chief Engineer and Co-Founder at Zinc.io (YC W14). Prior to Zinc, John worked at Stripe, 37Signals, and Palantir. He studied computer science at MIT.
Sam inspires ownership, autonomy and accountability. Driving Innovation and measurable impact. Helping to build and refine customer success practices in a fast paced, dynamic, ever-changing start up environment.
Working at Assembled is like being on the safest, most supportive roller coaster ever. The challenges are fun, the momentum is real, and the gratification that comes from actually helping our customers help their customers is one-of-a-kind!
Anna is a seasoned product designer with a knack for designing intuitive experiences. She joins us from Twitter. Prior, she designed products of all types--from machine learning to hardware. She lives with her husband and daughter in the Bay Area.
Archit joins Assembled’s Partnership team from PM AM, where he scaled up their B2B SaaS HCM platform, working across Sales, Product, and Customer Success. He’s excited to help Assembled through Win-Win-Win partnerships.
Bhargavi joins us from Intel, where she created and scaled operational and financial processes. Outside of work, Bhargavi enjoys skiing, psychology, dancing, creating curated Spotify playlists, being the cool cat aunt, and exploring new eateries.
Briana joins us from Zendesk, where she scaled up partner marketing and communications. Outside of work, Briana can be found hiking, playing tennis, cuddling with her dog, and watching (terrible) horror movies.
Cam is passionate about using technology to make life better. His professional background is extensively in software sales, ranging from Human Capital Management to Financial Technology. You can find him reading, playing music, and surfing.
Damon has been building SDR teams for the last 5 years. When he isn't coaching his reps to be successful, he's generally at Kezar Stadium in SF doing track workouts. Since moving to Atlanta, he's now searching for new coffee shops and Jamaican food.
Emma is joining from Looker after working there post-graduation a year ago. Her passion includes education and technology having worked as a tutor in college. She hails from the PNW where the coffee is best. Outside of work, she likes to knit.
Francine is a UX Developer based in Toronto, Canada. She's enthusiastic about web accessibility, localization, and content design. Francine worked in human rights research and communications before pursuing a career in the tech industry.
Jason joins us from Airbnb, where he worked primarily on the infra side of things. Outside of work Jason enjoys a variety of sports, ranging from Ultimate Frisbee, spikeball, skiing, and snowboarding. He occasionally runs here and there as well.
Jasper is Assembled’s Chief Cuddle Officer. He loves joining his mom on sales demos and customer meetings to help break the ice. When he’s not charming customers, he enjoys sprinting and scavenging for sticks.
Jeremy joins us from Looker’s Department of Customer Love at Google Cloud, where he was leading a team in helping people master LookML. Jeremy is passionate about great support and looks forward to helping people get the most out of Assembled.
Julian joins us from Indigo Ag, where he spent the past few years wearing a range of business strategy & ops hats. He lives in SF & enjoys reading books, burning bread, falling on trails, and chasing after new outdoor adventures with friends!
Kadeem joins us from Opendoor where he worked primarily as a frontend engineer. Outside of work, Kadeem loves ballroom dancing, especially swing, and playing any sport where tall people have an unearned advantage.
Prior to Assembled, Kaytlin led a support and operations team at a startup. On weekends she can be found exploring Marin on her bike or searching for the best place in San Francisco to eat pizza and dance simultaneously.
Kevin joins us from Rensselaer Polytechnic Institute, where he was conducting machine learning research. He has since pivoted into software engineering. Outside of work, Kevin can be found taking dance classes at City Dance.
Before Assembled, Kyle was a Solutions Engineer focused on building out demo operations & go-to-market strategy at Clari and Mya. Outside of work, he is a trail runner, pizza lover, cat dad, & proud Phoenix Suns fan.
Lexi is hopping on the Looker→Google→Assembled train to join the support team. She lives in Brooklyn New York with her best friend, boyfriend and dog. After work you can find her rock climbing, practicing yoga, cooking or playing music.
Lou has collaborated with leadership in organizing workflows, improving processes, and strengthening culture to drive productivity. In her spare time, Lou enjoys discovering new eats, gardening, and is expanding her collection of carnivorous plants.
Lynne joins from Dropbox, where she worked on the Dropbox DocSend CX team and played a key role in shaping support processes. Outside of the office, you can find Lynne skiing in Tahoe, riding her bike, or making yet another mug on the pottery wheel.
Mae joins us from Harry’s Inc, where she drove sustainable growth and supported product strategy. She loves backpacking, spending time in/on/by bodies of water, trying new restaurants, and hanging out with her dog — Frankie.
Melissa worked in the HRIS industry then took a career break to raise her family. After deciding to jump back into the workforce, she landed at Uber. Outside of work, Melissa loves cheering on her favorite team, the Warriors.
Michael’s background scales across a multitude of sales organizations, from real estate investment and financial services to ad sales and software sales. When Michael's not selling, he's behind his drum set, playing sports, or with his family.
Minh joins from Google where he built physical interactive exhibits to showcase Google Products (think software + hardware demos). Outside of work Minh enjoys cooking, hiking, film photography, japanese kitchen knives
Nathaniel joins the Assembled Engineering team from Convoy where he led the mobile platform team for several years. Nathaniel lives in Seattle and enjoys music, cats and taking care of his two children.
Prior to Assembled, Neel worked on a data labeling platform and built a distributed system for processing API requests at Hive. He likes bouldering, strategy games (chess, Slay the Spire), and singing along to Disney music.
Nicole comes to Assembled from a non-traditional background. She joins us from Morgan Stanley, where she was a mortgage trader. She made the switch into software development last year to pursue her passion for engineering.
Noah joins us from UChicago, where he spent a lot of time learning about theoretical (and also non-theoretical) computer science. Outside of work, Noah enjoys cooking, biking, making art, exploring the city, traveling, and learning new things.
Renee Romero has lived many design lives. She’s worked at an agency, as a freelancer, and now as an in-house brand designer for growing startups. When she’s not on Slack, she’s playing ping pong, and walking her rat terrier beagle around Seattle.
Shannon is a designer currently based in Seattle, WA. She is originally from Hawaii and has lived and designed in a variety of locations including New York City and San Francisco. She has a dog and enjoys consuming baked goods.
Shelton joins us from Daily Harvest, where she managed the CX team & used Assembled as a WFM tool during that time! Before that, she worked at other startups & even managed a yoga studio. Shelton is in NYC & loves cycling, the beach, and live music!
Steph is a self-taught product designer (she studied neuroscience in college)! She joins from doing research in public health and digital health at Stanford. She is based in San Francisco and loves knitting/crocheting in her free time!
Stu has been in performance marketing for 10 years, focusing on early stage start-up. Most recently he’s been navigating the highly regulated space of cannabis tech. Personally most of his free time is riding bikes with his two kids.
Most recently, Talal led support teams at Looker and Google. Before that, he designed mechanical systems, worked at Audi, and taught Arabic. He loves politics, music, and all types of food. Most importantly, he's all about Customer Love.
Taro serves as Assembled's Chief Pigeon Security Officer and helps keep pigeons off of San Francisco sidewalks. Taro loves to fetch balls at the dog park, play tug of war, and chase pigeons. She's a proud mother of at least 4 puppies.
Outside of work, Taylor enjoys backcountry skiing, cooking, playing the piano, and occasionally juggling on top of mountains. Previously, he built tools at Thumbtack to help professionals match with the right customers.
Vincent is leading all things Finance following his own stint as a founder of a social media startup. Prior to that he spent six years as a strategy consultant at Accenture. In his free time, you can find him hosting trivia nights!
Whitney joins Assembled from Seagate where she was the lead writer for the company’s object storage solution. She enjoys using her student journalism background to tell engaging marketing stories. In her spare time, she loves cooking, yoga, & travel.