“We never had anything like Assembled’s forecasting. It's been super helpful for day-to-day staffing and long-term hiring.”

Breanne mccormick, Strategy, RO

Configure forecasts to mirror your business reality

Have it your way, whether it’s with our forecast models or yours. And as things change for your business, Assembled offers control and more configuration options to fine-tune your forecasts as required.

Accurate, out-of-the-box forecast models in your preferred lookback window
Seasonality model that accounts unique patterns
Custom model import options with API or CSV
Forecast by queue, channel, or site

Rely on smart customization for optimal planning

Customer-centric businesses don’t just set and forget their forecast, especially as the world around us changes. Assembled’s intelligent forecasting experience includes helpful automation as well as intuitive ways to make manual adjustments.

Mix and match your forecasts with our out of the box models to arrive at precision most efficiently
Outlier detection and removal suggestions
Manual adjustments to prepare for upcoming events
15, 30, and 60 min forecasting and staffing intervals
Historical arrival patterns auto-applied to forecasts
Configure based on dynamic interval-level average handle time to make Erlang-C inputs more precise

Reimagine how you staff for email support

Thanks to Assembled, your email SLA now accounts for existing and forecasted backlog and business hours. Take it one step further by visualizing your historical backlog and see how it might change in the future.

Visibility into historical and predicted backlog
Staffing simulations based on different SLAs, target response times, and email productivity levels
Enhanced SLA calculations that account for backlog and business hours

In other WFM systems I used, the accuracy hovered around 80%. With Assembled, the forecast was so accurate that I didn’t need to import a daily forecast anymore. I trust what I see - at least 90% if not higher.

Pavlos Vasilakis

Workforce Manager, Typeform

Tymeform reduces time spent forecasting by over 50%.

Read the case study

Translate requirements to your staffing plan

These numbers are only as good as your ability to action on them. In three clicks or less, you’ll get a clear picture of staffing requirements by channel, which directly informs your short-term scheduling and your longer-term headcount strategy, especially when you’re asked: “Do you really need to hire another 5 agents?”

Benefits of forecasting with Assembled

Forecasting is a crucial aspect of workforce management, and when done using Assembled’s software, it can bring numerous benefits to organizations. A few key benefits of forecasting with our workforce management software include: