Finally, forecasting that’s powerful without requiring a course in analytics. Easy configuration plus clear insights help ensure that you’re able to right-size your staffing numbers and optimize schedules.
- Accurate within 10% out of the box
- Built by machine learning experts
Modern support teams need multi-view projections, which means getting specific in forecasting. We enable teams to forecast by queue, channel, and site, which ensures they’re able to get relevant staffing recommendations all without needing any special WFM knowledge. You’ll never have to wonder why you’re understaffed ever again.
These numbers are only as good as your ability to action on them. In three clicks or less, you’ll get a clear and intuitive picture of staffing requirements by channel, which directly informs your short-term scheduling and your longer-term headcount strategy, especially when you’re asked: “Do you really need to hire another 5 agents?”