Accurate and actionable forecasting
Finally, forecasting that’s powerful without requiring a course in analytics. Easy configuration plus clear insights help ensure that you’re able to right-size your staffing numbers and optimize schedules.
Sync, configure, and forecast with precision
With Assembled, forecasts are simple to set up and easy to understand. Thanks to an intuitive experience and sophisticated models based on Erlang-C, forecasts are easily configurable and consistently accurate. Sync to your contact platform, set your parameters, and be amazed!
Accurate within 10% out of the box- Built by machine learning experts
Segment across channels and queues
Modern support teams need multi-view projections, which means getting specific in forecasting. We enable teams to forecast by queue, channel, and site, which ensures they’re able to get relevant staffing recommendations all without needing any special WFM knowledge. You’ll never have to wonder why you’re understaffed ever again.
Translate requirements to your staffing plan
These numbers are only as good as your ability to action on them. In three clicks or less, you’ll get a clear and intuitive picture of staffing requirements by channel, which directly informs your short-term scheduling and your longer-term headcount strategy, especially when you’re asked: “Do you really need to hire another 5 agents?”
Can’t-miss forecasting resources
Do more with Assembled
Spend 67% less time—and a lot less brainpower—compared to traditional spreadsheets or basic tools.
Real-time dashboards and historical reports tie together all your data, from performance to adherence.
We meet you where you are with seamless connections to Zendesk, Google Calendar, Slack, and more.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
