Forecasting | Assembled

forecasting

Forecast for tomorrow with confidence

With Assembled, you get the benefit of sophisticated, configurable, and dynamic forecasting without needing a PhD or a dedicated analyst. We'll help you instantly right-size staffing and across all your teams, whether you're managing in-house, outsourced, or AI-automated support.

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scheduling, forecasting, and reporting illo

“We never had anything like Assembled’s forecasting. It's been super helpful for day-to-day staffing and long-term hiring.”

Breanne McCormick Strategy, RO

Configure forecasts to mirror your business reality

Leverage Assembled’s flexible models or bring your own via API. And as things change for your business, Assembled offers control and configuration options to fine-tune forecasts as needed.

Use our accurate, out-of-the-box forecast models or import your own via API or CSV
Account for seasonality and unique patterns specific to your business
Forecast by queue, channel, or site with granular control
Use AND/OR logic to create queues of any complexity
Forecast down to units of work on every case, and optimize planning for transfers, escalations, and more

Rely on smart customization for optimal planning

Customer-centric businesses don’t just set and forget their forecast, especially as the world around us changes. Assembled’s intelligent forecasting experience includes helpful automation as well as intuitive ways to make manual adjustments.

Mix and match your forecasts with our out-of-the-box models
Manual adjustments to prepare for upcoming events
15, 30, and 60 min forecasting and staffing intervals
Historical arrival patterns auto-applied to forecasts
Fine-tune forecasts with dynamic interval-level AHT adjustments to enhance accuracy

Reimagine how you staff for email support

Thanks to Assembled, your email SLA now accounts for existing and forecasted backlog and business hours. Take it one step further by visualizing your historical backlog and see how it might change in the future.

Visibility into historical and projected backlogs
Staffing simulations based on different SLAs, target response times, and email productivity levels
Enhanced SLA calculations that account for backlog and business hours

In other WFM systems I used, the accuracy hovered around 80%. With Assembled, the forecast was so accurate that I didn’t need to import a daily forecast anymore. I trust what I see - at least 90% if not higher.

Pavlos Vasilakis Workforce Manager, Typeform

Typeform reduces time spent forecasting by over 50%.

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Turn insights into action

In three clicks or less, you’ll get a clear picture of staffing requirements by channel, which directly informs your short-term scheduling and your longer-term headcount strategy, especially when you’re asked: “Do you really need to hire another 5 agents?”

Why forecast with Assembled

Improving the accuracy of your forecast, even marginally, has deep implications on your organization’s cost-effectiveness and productivity. Here's how Assembled gets it right.