Workforce management built to last
Innovative SaaS companies need a workforce management solution powerful enough to handle increasing complexity. Assembled helps you deliver excellent customer experiences at scale with easy scheduling, accurate forecasting, and robust reporting - all in one place.
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Match your customers' velocity with accurate staffing predictions
Running software that powers businesses means you need to scale with customers as they add more support channels, time zones, and specialized teams. With Assembled, you have everything you need to inform future headcount and current staffing decisions.
Stay agile with simple, SLA-proof scheduling
The more your customers grow, the more complex it gets to support them. Assembled makes it easy to create and edit optimal schedules in seconds based on forecasted requirements. No matter if you're a scrappy startup or massive enterprise, you'll be able to seamlessly visualize how and where agents spend their time.
Develop a lean, mean, empowered support team
Assembled helps you tap into your agents' potential and coach them to perform their best with extensive reporting. From real-time metrics to historical trends, you'll get maximum insight into agent performance, burnout risks, and scheduling efficacy.
Build the tech stack of the future
Assembled brings it all together through integrations with the key contact platforms you're already using (including Zendesk, UJET, and Kustomer). Our integrations with Google Calendar and Slack give your team complete schedule visibility so they never miss a beat.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
