AI chat agents that listen and take action
Intelligent automation that answers hard questions, acts on complex requests, and escalates intelligently.
























0%
of consumers say AI chat agents match human expertise
0%
of customer cases can be resolved by AI chat agents
0x
average cost savings compared to live chat support
Automate up to 70% of cases
Resolve tickets without human intervention. AI chat agents listen, react, and take real action to fix issues — not just deflect them.


Pulls from your help center, product docs, and internal resources to serve up accurate, human-sounding answers fast.
Turn dense documentation into personalized, conversational explanations your customers can actually understand instead of robotic replies.
Connects to tools like your CRM or Shopify to complete tasks like refunds or account changes — no human handoff required.
Start fast, scale confidently
Get up and running quickly with pre-built integrations, no-code tools, and AI agents that get smarter over time.


Design, test, and launch automated support flows with intuitive drag-and-drop tools — no technical skills required.
Built-in language detection and real-time translation help you support customers worldwide without hiring multilingual support teams.
The system learns from every conversation to improve answers, surface patterns, and adapt to your team’s evolving needs — all without extra effort or maintenance.

“Assembled is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice, friendly, and empathetic — they’re lovely responses.”
Custom without compromise
AI that respects your brand standards and gives you full visibility into every interaction and decision.


Custom style guides and configurable controls ensure every response sounds like you, not a robot.
Track performance in real time across AI QA, resolution rates, and workflows — and prove ROI without guesswork.
Use our Chat API for full frontend flexibility, powered by Assembled’s backend: workflows, integrations, and smart escalations included.
One platform fully in sync
Our AI chat agents share the same workflows, context, and infrastructure as our entire platform — so your hybrid support team works as one.


Smart routing, full context sharing, and dynamic escalation based on staffing and demand levels ensure customers never feel the switch.
Create workflows once, then launch them across email, voice, and copilot with the click of a button.
Track performance, customer feedback, and key workforce metrics all in a single, unified dashboard.
Everything you need to manage your customer support team
Learn more about AI for support
Frequently asked questions
Assist AI Agent for Chat enhances support by:
- Responding instantly, 24/7, with natural and brand-aligned answers
- Resolving up to 70% of support inquiries without human intervention
- Always following company policy, making compliance automatic
- Escalating to the right person when it doesn’t know the answer
- Taking actions on behalf of customers using internal system integrations
- Automatically translating messages and understanding customer sentiment
- Seamlessly handing off chats to human agents with full context
- Improving customer experience with fast, personalized, policy-compliant support
- Eliminating repetitive tickets so your team can focus on high-impact work
Assist AI Agent for Chat is designed to resolve the majority of common inquiries independently, without sacrificing quality. When it reaches its limits, it escalates to a human with a full summary of the conversation. Built-in “human-in-the-loop” controls allow for review, coaching, and customization, including:
- Customizable escalation paths and rules
- Preview capabilities to review responses before they’re sent
- Feedback loops to refine performance over time
Assist AI Agent for Chat can handle a wide range of inquiries, including:
- Order updates and return policies
- Subscription management
- Billing or account questions
- Product troubleshooting
- General customer questions
- Any issue that can be solved with your internal tools or knowledge base
Assist AI Agent for Chat is designed to handle complex workflows — like processing returns or filing claims — through integrations and API endpoints with your internal tools. You can create and customize these flows with our no-code workflow builder.
When Assist AI Agent for Chat doesn’t have a confident answer or encounters a sensitive case, it routes the conversation to a live agent. It shares a complete interaction summary and passes along relevant customer context — ensuring a seamless transition.
With Assist AI Agent for Chat’s customizable brand style guide, you can ensure every AI response reflects your company’s tone, terminology, and policies. From friendly and casual to formal and precise — your AI chat agent always stays on brand.
Assist AI Agent for Chat includes automatic language detection and translation. It enables global support teams to serve customers in their preferred language, while maintaining fluency, tone, and accuracy.
Instantly. Unlike traditional teams that may take minutes to respond, Assist AI Agent for Chat engages customers right away — eliminating wait times and reducing time to resolution.
Assist AI Agent for Chat drives measurable impact across your operation
- Resolves up to 70% of customer chats without agent involvement
- Cuts per-contact handling costs by 30–40%
- Improves agent productivity by 20–30% by automating routine tickets
- Prevents SLA breaches and scales without adding headcount
Assist AI Agent for Chat includes built-in quality review tools that let you evaluate the accuracy, relevance, and brand alignment of AI-generated replies. You can:
- Preview responses before they go live
- Provide feedback and corrections
- Track trends and improvement areas through AI quality reporting
Assist AI Agent for Chat offers multiple layers of reporting to help you track performance and uncover opportunities:
- AI quality reports: Evaluate accuracy, tone, and helpfulness of responses
- Automations reports: See resolution rates and CSAT by ticket type
- Workflow reporting: Analyze case volume by workflow and identify gaps
These insights help you continuously improve automation coverage and customer experience.
Assist AI Agent for Chat connects with all your core systems through one-click integrations and API endpoints, including:
- CRMs like Salesforce and Kustomer
- Help desks like Zendesk
- Knowledge bases like Notion, Guru, and Confluence
- Systems of action like Shopify or payment platforms
These integrations allow the AI to retrieve information, take action, and carry context across systems.
Yes. We follow enterprise-grade security best practices to keep your customer data safe. Assembled is:
- SOC 2® Type II certified
- GDPR compliant
- SSL Labs A+ rated
We also use industry-standard data encryption, scrub personally identifiable information (PII) from our servers, and never train our models on your ticket data.
With Assist AI Agent for Chat’s reporting features, you can monitor how the AI is performing across key metrics like resolution rate, CSAT, response time, and case coverage. You’ll also get visibility into which workflows are working — and where human support is still needed.
Assist AI Agent for Chat is built to handle fluctuating demand without compromising quality. Whether it’s a product launch, promotion, or holiday spike, your AI agent can:
- Absorb the surge without additional staffing
- Maintain SLAs during peak times
- Automatically route or escalate edge cases to humans as needed