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See Assist in action.
Want to know how Assist can help your team deliver fast, high-quality support? Set up time with us to learn more!
AI AGENT FOR CHAT
Resolve chat inquiries at the speed of now
Assist AI Agent for Chat solves customer issues with fast, personalized, and accurate responses. Assist reasons through complex policies, takes actions, and escalates when it doesn't know the answer.
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"Every other chat solution just deflects tickets. Assist actually provides relevant answers and takes action to meet customer needs, solving up to 70% of our issues."
VP of Customer Experience Leading Global Retailer
Give your customers instant, accurate responses
Automate on-brand chat interactions for cases of any level of complexity. Intelligent workflows help cut down on chat time and increase speed to resolution.
24/7 always-on support- Customizable escalations to the right person with contextual hand-off
- Chat-specific customizations to match your website, help center, or in-app experience
Integrations turn conversations into resolutions
Assist automated resolutions are powered by the integrations your team relies on. We take the manual work out of processing refunds, looking up an order status, or providing other customized care.
- One-click integrations to get up and running quickly
- Sync customer data or take action within your connected tools
- Connected to a central data source to carry context between all channels
Deliver support in your language and voice
With language detection, translation, and custom style guides, Assist always speaks your language (and your customer's too).
- Customizable style guide so every reply matches your brand voice
- Configurable welcome message, avatar, brand colors, and handoff guidelines
- Sentiment analysis to triage cases further and respond accordingly
Human in the loop or fully automated, your choice
Assist’s workflow builder gives you complete control over where and when AI steps in. Workflows can automatically draft a reply for a human to review and send or can be set on autopilot to work in the background. You set the ground rules for which tickets go to humans, and when it's time to have the AI agent hop in.
- Determine where human agents step in
- Configure the level of certainty before a send
- Tune automation up or down to meet demand
"I like that Assist is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice and friendly and empathetic — they’re lovely responses.”
Favour Barde Customer Experience Specialist, Honeylove
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Why choose Assembled Assist
Automating repetitive tasks frees up your agents to work on the most important tasks. Here’s why Assembled Assist is the best choice for support teams who care about quality.
Set up in minutes
Quickly connect your tech stack to Assist, write a workflow in plain English, and let AI get to work. No heavy lifting required.
Reporting
See the impact of AI on individual tickets, across workflows, and on your staffing needs. AI becomes a part of your workforce.
Control and quality
Preview the impact of AI on individual tickets to get everything just right, and choose when and if a human steps in.
Frequently asked questions
How does Assembled’s AI chat agent enhance customer support?
Can the AI chat agent resolve customer issues without human intervention?
What types of customer support inquiries can the AI chat agent handle?
Can the AI chat agent manage complex, multi-step workflows?
How does the AI chat agent escalate conversations to human agents?
Can the AI chat agent be customized to match our brand voice and style?
Does Assembled’s AI chat agent support multiple languages?
How quickly can the AI chat agent respond to customers?
What kind of efficiency gains and cost savings can we expect?
How does Assembled ensure the quality of AI-generated chat responses?
What reporting and analytics does the AI chat agent provide?
Does the AI chat agent integrate with our existing CRM, help desk, and knowledge base tools?
Is customer data secure with Assembled’s AI chat agent?
Can I see how the AI chat agent is performing over time?
How does Assembled’s AI chat agent scale with seasonal or unexpected volume spikes?