Assembled is built for the support teams of today and tomorrow
Assembled is designed from the ground up to handle modern support channels. Our data-first approach equips you to make informed omnichannel staffing decisions and showcase the value driven by your support team.
Built alongside customers for the fastest time to value
Designed for teams of any size
Quick onboarding makes it easy to leave spreadsheets
With templates, automations, and one-click integrations, it’s easy for growing teams to quickly onboard and off-load manual spreadsheets for scheduling.
Automations with pre-defined business rules, agent shift durations, work-hour regulations, and priorities- Edit schedules based on a day or week view
- Flexible templates for longer-term scheduling
All your channels, in one place and in real time
Teams making staffing plans across live and asynchronous channels rely on Assembled’s configurable forecasting, advanced scheduling, and real-time reporting to get a unified view of their operations.
- Make informed decisions for staffing phone, email, chat and beyond
- Ensure the right people with the right skills are available when you need them
- Real-time reporting that's actually in real time
Engineered for the enterprise
Advanced security protocols, customizations galore, and a team of specialists are here to help you get maximum output from your support operations.
- Built to scale for the most complex teams
- Enterprise-grade security and reliability
- One view into performance for internal and external support teams
Ensure BPO quality
You can outsource without compromising quality. Managing BPOs to efficiency and productivity outcomes is easy with Assembled’s purpose-built vendor management solution.
- Align on headcount requirements with a clear system of record
- Integrate with the WFM platforms your BPOs use for real-time schedules and metrics
- Make staffing decisions in real time
A powerful engine, wrapped in intuitive UI
We now have a holistic way to understand our team resourcing and how it’s being used — and it provided a platform to make it easier to have conversations around how to improve our staffing coverage.
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.
Assembled is the most fantastic partner I've ever worked with. My team is so excited to see new product updates like agent shift patterns. We can't wait to see what they release next and I can't wait to go tell my leadership about it.
Customer service teams deserve better.
We are a fast-thinking, fast-moving, empathy-driven team inspired by one main goal: to create intelligent systems in service of people helping people. We've started on this path by addressing the very real, very underserved needs of customer support teams.
Our story begins with a love of math.
Yep. We get a thrill out of helping others solve math problems to unlock human potential. In fact, we believe that the worst customer experiences are usually a result of imbalanced variables, which means not having the right people at the right place at the right time. The best part about this: it’s solvable. And we really love when that happens (BTW, we’re into other things aside from math.)
We're backed by the best.
We’re also lucky to have some amazing individual investors, including Jay Simons (former Atlassian), Jack Altman (CEO, Lattice), Des Traynor (Founder, Intercom), and Alison Pickens (former Gainsight).
Challenges we face today
They make things harder, but they also motivate us to keep going.
Despite its rising importance, customer support tends to be in the shadow of buzzier, trendy technology, but it also means that we get to build a place where only the truly passionate people self-select into.
Seeing the opportunity that others don’t can be daunting. We saw this firsthand at Stripe, and took the lesson with us: hard, non-obvious problems are the most rewarding to solve.
We’re also in the business of showing our customers what superior support looks like. This means we need to give just as much thought to ‘support R&D’ as we do our product roadmap.
We're building a championship team.
We're an eclectic mix of ambitious, curious, entrepreneurial, and humble. It's what makes us unique as individuals, and successful as a collective. Above us, we're united by an authentic desire to tackle the worthy problems that no one else sees. Come join us on the ride of a lifetime!
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
