Why Assembled

WHY ASSEMBLED?

Assembled is built for the support teams of today and tomorrow

scheduling, forecasting, and reporting illo

Built alongside customers for the fastest time to value

Our approach to onboarding means you’ll be up and running faster than with any other support operations platform out there. With Assembled, feedback is always valued. Everything we’ve built has been in lockstep with our customers. We won’t stop till we get it right.

96%

CSAT

9.1

Ease of use

9.7

Quality of support

9.3

Ease of setup

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Designed for teams of any size

Assembled is built to scale as the needs of your team evolve. We've got the right features to make sure your support team runs smoothly at every stage of growth.

Quick onboarding makes it easy to leave spreadsheets

With templates, automations, and one-click integrations, it’s easy for growing teams to quickly onboard and off-load manual spreadsheets for scheduling.

Automations with pre-defined business rules, agent shift durations, work-hour regulations, and priorities
Edit schedules based on a day or week view
Flexible templates for longer-term planning
Knowledge base integrations to get up and running with AI agents quickly

All your channels, in one place and in real time

Teams making staffing plans across live and asynchronous channels rely on Assembled’s AI agents, configurable forecasting, advanced scheduling, and real-time reporting to get a unified view of their operations.

Make informed decisions for staffing phone, email, chat and beyond
Ensure the right people with the right skills are available when you need them
Real-time reporting that's actually in real time
Insights to manage AI agents and find the optimal ratio of human to AI support

Engineered for the enterprise

Advanced security protocols, customizations galore, and a team of specialists are here to help you get maximum output from your support operations.

Built to scale for the most complex teams
Enterprise-grade security and reliability
One view into performance for internal and external support teams
Robust AI workflow builder to automate even the most complex cases

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Ensure BPO quality

You can outsource without compromising quality. Managing BPOs to efficiency and productivity outcomes is easy with Assembled’s purpose-built vendor management solution.

Align on headcount requirements with a clear system of record
Integrate with the WFM platforms your BPOs use for real-time schedules and metrics
Make staffing decisions in real time
AI copilot to speed up BPO resolutions

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At Assembled, we believe that building a product goes beyond collecting feedback. It means deeply understanding the challenges our customers face and finding the smartest ways to take work off their plates so they can get back to doing what they do best.

John Wang
‍Co-founder and CTO

A powerful engine, wrapped in intuitive UI

We’re built for every user, from agents on the frontlines, to workforce managers behind the scenes, to BPOs across the globe, and all the roles in between. Forget complex configurations and admin certification—Assembled is easy to understand and navigate from day one, so you can do the work that matters most.