Assembled in the news
Support is evolving fast, and Assembled is helping lead the way. Explore the stories, interviews, and spotlights that highlight how we’re building the future of customer experience together.
AI in Customer Support isn’t replacing people. It’s levelling them up
Ryan Wang, CEO and Co-Founder of Assembled, joins ThinkData to unpack the future of customer operations and how AI is reshaping workforce management.
How Assembled systematized founder-led LinkedIn content | Ryan Wang
Assembled is the AI customer support platform powering hundreds of modern enterprises including Stripe, Robinhood, Salesforce, and Ashley Furniture. The company's largest customer operates a 20,000-person contact center.
The SaaS Podcast: Assembled: From 8 Months Without a Dollar to 8-Figures – with Ryan Wang
Ryan Wang is the co-founder and CEO of Assembled, an AI platform for customer support that helps companies manage both human and AI agents more efficiently.
What Call Centers Teach Us About AI and the Future of Learning at Work
Call center automation is the canary in the coal mine for how AI will reshape work and learning. Before AI rewrites every industry, it’s already reinventing one of the largest labor markets in the world: customer service.
Code Story Season 11, Ep. 22: Ryan Wang, Assembled
Ryan Wang has had a winding set of paths to get to where he is today. He studied economics and statistics, with the intent of going to grad school and becoming a professor.
Venture with Grace: John Wang, Assembled Co-founder on AI & the Future of Customer Support
John Wang is the CTO at Assembled, where he leads efforts to transform customer support through a unified platform blending human expertise with AI-powered efficiency.
Fund/Build/Scale: Ryan Wang on Building Assembled and Finding Product-Market Fit
I interviewed Ryan Wang, co-founder and CEO of Assembled, in his San Francisco office to unpack how he turned lessons from Stripe into a fast-growing startup that powers customer support teams at Robinhood, Canva, and Notion.
Not Another CEO Ep. 71 with Ryan Wang
How do you scale exceptional customer support without losing the human touch? In this episode, David sits down with Ryan Wang, Co-Founder and CEO of Assembled, to explore this very challenge.
Good AI innovation means focusing on workflow not cutting jobs
The companies who know how to use AI effectively aren’t laying off entire teams. They’re rethinking how work gets done.
What Vanguard, Domino’s, Assembled, and LevelAI reveal about the future
At Ai4, four senior leaders, Jing Wang (Vanguard), Bryce Macher (Domino’s), Ryan Wang (Assembled), and Ashish Nagar (LevelAI), joined moderator Andrew Seaman (LinkedIn) for one of the most candid conversations I’ve heard this year on AI in customer experience.
Transforming customer experience with AI
Learn how organizations are integrating AI into their contact centers to improve customer satisfaction, streamline workflows, provide 24/7 support, and retain customers.
Building the future of AI-powered customer support
Learn how conversational AI agents are handling up to 75% of support inquiries, why voice is the next big frontier, and how AI copilots are helping human agents become 15% more productive.
Assembled opens London office
Assembled, an agentic AI firm from the US, is opening a London office to serve as the base for its European expansion.
Assembled named a representative vendor in Gartner’s 2025 WFM market guide
Assembled was named a Representative Vendor in the 2025 Gartner® Market Guide for Contact Center Workforce Management Solutions. The report spotlights Assembled’s AI-powered forecasting, real-time monitoring, and flexible scheduling for in-house, AI, and BPO teams.
Assembled named a 2025 WFM Trailblazer by the Everest Group
Assembled has been named a Trailblazer in the Everest Group Workforce Management in Contact Centers Trailblazers 2025 report. Everest Group highlights how next-generation providers like Assembled are redefining workforce management.
Assembled recognized in Frost & Sullivan’s AI Orchestration in CX Report
Assembled was profiled in Frost & Sullivan’s AI Orchestration in CX report. The report highlights Assembled’s AI Agents and Copilot for automating conversations, guiding agents in real time, and ensuring consistent, high-quality support across channels.
Assembled featured in DMG’s 2025 WFM Report
Assembled was featured in DMG Consulting’s 2025 Workforce Management for the Enterprise report. The report highlights Assembled’s AI-driven forecasting, omnichannel scheduling, and real-time adherence capabilities.
Assembled recognized in CMP Prism for Chatbot/Virtual Agent 2025
Assembled was evaluated in CMP Research’s Prism for Chatbot/Virtual Agent report, which assessed 14 solution providers shaping the future of CX automation.
The top 10 contact center workforce management (WFM) tools for 2025
Contact center workforce management (WFM) tools enable planners to create forecasts, manage schedules, support intraday management, and run reviews.
Customer support management platform Assembled lands $51M
Assembled, which bills itself as a workforce management platform for customer support teams, today announced that it raised $51 million in a Series B funding round led by New Enterprise Associates, with participation from Emergence Capital and Basis Set Ventures.
Assembled, an operating system for support teams, raises $16.6M
Today, a startup founded by three Stripe alums that has set out to build a platform that helps organizations manage that spaghetti of customer service IT, and use it more efficiently, is announcing a round of funding to continue growing its business.
Contact center WFM: A best practice guide
This month’s CX Today roundtable offers several best practices as inspiration, with expert contributors from leading WFM vendors.