Everything your team needs, wherever they are
A support agent's day moves fast, and it doesn't always happen at a desk. Between calls or tickets, on a break, or on the bus home, they need to know what's next, what's pending, and whether they're on track.
When your tools aren't built for the way agents actually work, agents feel it. And, eventually, so do you. What looks like a small UX problem becomes a real operating cost. That's why we rebuilt the Assembled agent experience from scratch, in partnership with real agents.
The result: a mobile-first experience that's delightfully simple, with everything your frontline team needs in one place. The new Assembled mobile experience meets your team anywhere, anytime, and on any device.
What real support teams asked for
We interviewed dozens of support agents to uncover how they use Assembled today, and how they'd like to use it.
A few things came through loud and clear during our testing:
- Agents loved having their schedule, requests, and quick actions in one place.
- Speed and simplicity beat feature overload ("It's nice not to click too many things," they told us).
- Reassurance mattered most. The thing agents wanted, more than any feature, was to know at a glance that they were doing what they were supposed to be doing.
Here’s how that shaped the new experience:
Their work, in their pocket. Agents can check their schedule, swap shifts, and create requests from anywhere. Whether they're between calls, out sick, or just on the bus.
More self-service options. Time off, schedule changes, shift swaps, overtime, and voluntary time off all start with the agent and live in the same simple inbox. Managers stay in control with one-tap approvals. Ops teams stop fielding schedule pings. Agents stop waiting for answers.
Confidence at a glance. A friendly home page shows what's next, what's pending, and a clear confirmation that they're on track for the day. The home page automatically stays updated, so agents know if their schedule changes or there are OT or VTO opportunities available.
Connect the tools agents already use. Schedule updates, shift changes, and request statuses flow into Slack and Google Calendar.
Built for people doing the work
Your agents work hard. They deserve a tool that respects their time, meets them where they are, and works just as hard as they do.
Want to see it in action? Get a demo and we'll show you how Assembled can put your support team in the driver's seat, wherever they are.
