Assembled is the only WFM platform built to track transfers and escalations across all Service Cloud support channels, bringing you the highest level of forecast accuracy.
Elevate every customer interaction with Assembled and Salesforce
Manage your support operations with confidence, with the only WFM platform built for the Service Cloud teams of today and tomorrow.
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Trusted by industry-leading companies on Salesforce
Create staffing plans with unprecedented precision
Our one-click integration with Salesforce provides the most granular view of your support operations.
- Endless scheduling automations turn your forecast into SLA-optimized staffing plans.
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Never sweat the complex details
Omnichannel is in our DNA, and we’re battle-tested in handling the complexity of some of the largest and most innovative support teams of today.
- Assembled manages both synchronous and asynchronous channels with ease, including the industry’s only tool for email backlog management.
- BPO management, AI agent assist, and custom API workflows mean you’ve got unlimited potential to grow and optimize your support operations.
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Connect your data across all the tools you rely on
The better the data, the better the decision-making. We believe in unlimited data access for all — that’s why Assembled offers more integrations and API endpoints than other leading WFM solutions.
- Seamlessly sync historical and real-time data from your CRM, telephony, back office, data warehouse, and BPO tools.
- Advanced queue configuration and automated data validation keep information in Assembled and Service Cloud in lockstep.
Salesforce customers see real results. Are you next?
Learn how Salesforce Service Cloud customers are using Assembled to cut down on operational costs, increase agent adherence, and improve their service levels.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!
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