Assembled vs. Calabrio

Assembled is the best alternative to Calabrio, delivering faster setup, clearer data visibility, and superior real-time management. Built for omnichannel support, Assembled provides modern teams with unmatched flexibility, visibility, and control. Discover why support teams choose Assembled for agility and ease.
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Assembled vs. Calabrio feature comparison

Calabrio
Assembled
Flexible, adjustable scheduling with automations
No
Yes
Real-time adherence tracking and alerts
Yes
Staffing model for multi-touch case work
No
Yes
Robust, configurable reporting
No
Yes
BPO management capabilities
No
Yes
WFM for back-office teams
No
Yes
Built for omnichannel and async support
No
Yes
Flexible API for customization
No
Yes
Tool-agnostic exports via CSV or API
No
Yes
Native data validation
No
Yes
Speedy implementation and fast time to ROI
No
Yes
Responsive customer support
No
Yes
User-friendly UI
No
Yes
Frictionless scalability for growing teams
No
Yes
See Assembled in action

Hear it straight from Assembled customers

“Due to the unprecedented pace of Klaviyo’s growth, we needed to be able to scale quickly and efficiently. The Assembled team helped us by introducing a workforce management solution that allowed our team to increase both the quality and coverage of our support — and they did it faster than I’d imagined possible.”
Rick Franke
VP of Global Support Services, Klaviyo
“Personally, I have saved roughly 20 hours per week. Assembled also made it so we didn’t need to hire another WFM analyst until late next year, which saved us another $70,000. All in all, we’ve saved at least $300,000 annually with Assembled.”
Conner Church
Workforce Analyst, Pie Insurance
“Assembled has improved our ability to predict what could happen. We're using the platform to determine our future forecasting and our headcount in a way that is much more data-informed. We just have more data, and that makes any decision we make a lot less scary."
Sarah Vanden Broek
Sr. CX Program Manager, Classpass

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