Assembled vs. NICE

“Due to the unprecedented pace of Klaviyo’s growth, we needed to be able to scale quickly and efficiently. The Assembled team helped us by introducing a workforce management solution that allowed our team to increase both the quality and coverage of our support — and they did it faster than I’d imagined possible.”

“Personally, I have saved roughly 20 hours per week. Assembled also made it so we didn’t need to hire another WFM analyst until late next year, which saved us another $70,000. All in all, we’ve saved at least $300,000 annually with Assembled.”

“Assembled has improved our ability to predict what could happen. We're using the platform to determine our future forecasting and our headcount in a way that is much more data-informed. We just have more data, and that makes any decision we make a lot less scary."