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Everything you need to know about workforce management

We break it all down for you: what workforce management really is, why it matters, when it's time, and how to get started.

Forecasting
forecasting

Inform staffing decisions through accurate predictions

Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and current staffing decisions.

forecasting configuration illo
staffing timeline illo
Scheduling icon
scheduling

Build SLA-proof schedules in minutes

Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.

Analytics icon
analytics

Access team and scheduling insights at a glance

Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.

reporting dashboards
contact platform integrations illo
Integrations icon
integrations

Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to bring everything together and give your team the schedule visibility they deserve.

Jackie Chung
Senior Workforce Analyst, Casper
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Laura Levy
Customer Experience Program Manager, monday.com
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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