Everything you need to know about workforce management

We break it all down for you: what workforce management really is, why it matters, when it's time, and how to get started.
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Accurate forecasts, no spreadsheet required

Our out of the box forecasts come within 10% of your weekly actual support volume, so you make staffing decisions confidently. No pivot tables or Excel macros required. Now that's what we call modern workforce management. 

Build the right schedule in minutes

We take you from forecasted requirements to a recommended schedule in just a few clicks. Keep your team on the same page with an easy to manage, easy to read scheduling experience. No more manual editing or confusion about the source of up-to-date schedules. Account for time zones, specializations, and agent preferences, all while saving time.

  • Request & approve time off
  • Swap shifts
  • Manage schedules
  • Generate schedules

Take action using real-time data

Our real-time reporting tracks how actual team performance and activity compares to your original plan.

Give your team schedule visibility

We provide your whole team visibility into schedules and performance so that everyone shares ownership in success. We meet teammates where they already work by integrating deeply with Google Calendar and Slack. Redefine what it means to work in a call center.

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View schedules in Google Calendar

Slack logo

View schedules in Slack

For small teams and large enterprises

Plug-and-play integrations

Seamless integrations with Zendesk, Kustomer, Intercom, Salesforce, Gladly, and more. See here for a full list.

Powerful automations

From forecasting to scheduling, Assembled deploys sophisticated algorithms with a straightforward user interface.

Enterprise-grade security

Trusted by industry leaders, Assembled is SOC-2 certified, GDPR compliant, and more.

This will change things.

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