Cut operational costs by $500k with Cloud Tech Gurus and Assembled

Make optimal staffing decisions, gain visibility into contact center performance, and unlock new ways to serve evolving customer needs, all with Assembled.

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Trusted by the most customer-centric companies in the world

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Solutions to optimize your support operations

Our cloud-based, omnichannel Support Ops platform fits the needs of today’s modern support organization, giving everyone from workforce managers to team leads to agents what they need to maintain exceptional customer experiences.

See what our customers are saying about Assembled

Laura Levy

Vendor Program Manager

Monday.com

Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tools that was built for today.

Pavlos Vasilakis

Workforce Manager

Bolt

I’m confident that even someone with minimal WFM experience could get Assembled up and running that quickly.

Kevin Rury

Workforce Management Analyst

TaskRabbit

Assembled is the first platform we've worked with that gives both the workforce manager and agents a great experience.

Transform your CX

From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization.

Decrease in manual reporting time

Increase in SLA performance

Increase in agent productivity

forecasting

Inform staffing decisions through accurate predictions

Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and staffing decisions.

scheduling

Build SLA-proof schedules in minutes

Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.

REAL-TIME MANAGEMENT

Expertly manage intraday operations

Stay one step ahead of your customers by closely tracking real-time performance, productivity, and other metrics that influence your SLAs.

analytics

Access team and scheduling insights at a glance

Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.

"Everything I used to spend so much time doing every week was automatically just done. It was definitely about the visibility of the data and the time gained back from efficiency."

Eric Santoy, RevOps Manager