Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tools that was built for today.
Cut operational costs by $500k with Cloud Tech Gurus and Assembled
Make optimal staffing decisions, gain visibility into contact center performance, and unlock new ways to serve evolving customer needs, all with Assembled.
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Solutions to optimize your support operations
Our cloud-based, omnichannel Support Ops platform fits the needs of today’s modern support organization, giving everyone from workforce managers to team leads to agents what they need to maintain exceptional customer experiences.
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See what our customers are saying about Assembled
Laura Levy
Vendor Program Manager
Pavlos Vasilakis
Workforce Manager
I’m confident that even someone with minimal WFM experience could get Assembled up and running that quickly.
Kevin Rury
Workforce Management Analyst
Assembled is the first platform we've worked with that gives both the workforce manager and agents a great experience.
Transform your CX
From increased productivity to meaningful cost savings, Assembled drives the outcomes that transform and elevate the support organization.
80
%
Decrease in manual reporting time
2
x
Increase in SLA performance
25
%
Increase in agent productivity
forecasting
Inform staffing decisions through accurate predictions
Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and staffing decisions.
scheduling
Build SLA-proof schedules in minutes
Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.
REAL-TIME MANAGEMENT
Expertly manage intraday operations
Stay one step ahead of your customers by closely tracking real-time performance, productivity, and other metrics that influence your SLAs.
analytics
Access team and scheduling insights at a glance
Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.
integrations
Integrations that seamlessly work where you work
Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to bring everything together and give your team the schedule visibility they deserve.
