March 10, 2022

Introducing our new Five9 integration

Noah Goodman

Our partnerships are extremely important to us at Assembled. In our humble opinion, we only partner with the best of the best, and we focus on building integrations for companies that are just as obsessed with improving the customer experience as we are. Modern support teams need that extra oomph to set them apart from competitors, and the right tech stack can make all the difference.

That's why we're so excited to announce our partnership with Five9. Its intelligent cloud contact center platform sits at the forefront of support for some of the biggest brands today. And in one powerful integration, Assembled and Five9 are bringing together intelligent workforce management and omni-channel support.

Through this new integration, Five9 customers have access to Assembled's intuitive and customizable team scheduling, accurate and actionable forecasting, and real-time reporting.

Having their customer data spread across multiple support channels, workforce managers need a centralized view of the customer experience. In one unified dashboard, Assembled consolidates metrics from all support channels, so workforce managers have a single source of truth. On top of that, it's ready to use right out of the box. Teams simply need to turn the integration on and let the data flow.

Together, Assembled's workforce management capabilities and Five9's cloud contact center platform are helping brands of all sizes deliver the experiences that customers expect, and we're just getting started. Learn how to set up the integration here.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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