The new way to BPO: A conversation about outsourcing with care

While traveling to Austin, Texas last week, Assembled product education specialist Sam Dehart caught up with Mercer Smith, PartnerHero's VP of CX insights and community. In this video, the two discuss how BPOs can create career opportunities for in-house employees, why values alignment between internal and external teams matters, and what to do when faced with putting in the hard work versus taking the easy path (whether you're implementing a BPO or playing Stardew Valley).