Go beyond simple automations with agentic workflows
Easily create and deploy custom agents that handle real-world scenarios seamlessly with agentic workflows.
Give every agent an AI assistant
Copilot surfaces knowledge, drafts replies, and guides agents through tough cases that can’t be fully automated.
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Automation rate achieved by Assembled customers
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More cases resolved per hour
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Customer ROI achieved in < 1 year
Automate what others can't
Agentic workflows combine sophisticated AI reasoning with rich context and powerful integrations to resolve even the most complex cases end-to-end.
Agentic workflows are comprised of multiple, specialized AI agents that handle multi-step, cross-channel journeys with high accuracy — no hallucinations, just reliable resolutions.
Stop treating customers like strangers. Automatically enrich every interaction with complete customer context — order history, account details, preferences — for personalized answers from the first message.
Native integrations with Zendesk, Salesforce, Shopify and more pull data and trigger actions automatically. Custom API connections let you connect any system via REST endpoints.
Build and manage it yourself
Give your team the power to build, test and ship agentic AI — without waiting on engineering.
Easily create sophisticated flows with an intuitive drag-and-drop interface. And if you get stuck, real-time AI Suggestions help you troubleshoot and optimize.
Write instructions in plain English and let Assembled structure them into executable automation using Guide steps. Handle complex logic and multi-step conversations in one streamlined prompt.
Test workflows with real tickets and historical data. Iterate instantly. Track performance metrics automatically, with callouts for further automation opportunities and optimizations.
“In 2025, we’re empowering our team to answer tickets faster and smarter. We chose Assembled because it’s an AI copilot and AI agent in one, seamlessly integrating with our internal AI initiatives.”
“Assembled is really fast. It only takes a couple of seconds to come up with a response. And the tone is really nice, friendly, and empathetic — they’re lovely responses.”
“An AI copilot can easily take away all of the work that isn’t about talking to and understanding our customer. This means we get to keep our agents focused on the human connections.”
Trustworthy AI from day one
Deploy AI you can explain, control, and rely on — with complete decision transparency, guardrails and enterprise-grade infrastructure.
View complete decision logs for every interaction — which data was used, what steps were taken, and why each path was selected. No black box, just full transparency into AI reasoning.
Get the best of both worlds: Agentic Workflows combine LLM-powered intelligence with and hard rules that enforce your policies every time — giving you control where you need it and flexibility where you want it.
Enterprise security (AES-256 encryption, MFA, RBAC), proven reliability (99.9%+ uptime, automated failover), and unlimited scalability; from pilot to millions of interactions without breaking a sweat.
One platform, simplified ops
Stop juggling multiple tools and platforms. Get omnichannel support, flexible AI-human workflows, and unified WFM intelligence in one orchestration system.
Create workflows once and activate them across chat, phone and email with a single click. Maintain consistent quality and brand experience across every customer touchpoint without rebuilding for each channel.
You choose: fully automated responses or agent review before sending. Start with human oversight for quality control, then gradually increase automation as you build confidence — scaling at your own pace.
Leverage workforce data to optimize AI. Forecast demand, staff accordingly, and automatically adjust AI deployment based on real-time queue conditions.
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