24/7 support coverage, without borders
No time zones. No language barriers. Just seamless global support, powered by AI. Going global doesn’t have to be complicated. With Assembled AI Agents for chat, email, and voice, you can deliver continuous customer support across any time zone and in any language — without hiring new teams worldwide.
Always-on, AI-powered agents
Never leave customers waiting. Assembled AI agents handle inquiries 24/7, so your business is always available — no matter the time zone or language.
Instantly scale coverage to new regions without increasing headcount- AI-powered workflows ensure AI agents understand, respond, and resolve or escalate without delay
- Context-rich handoff to human agents when deeper support is needed
- Support every major language without hiring multilingual agents
Help agents speak your customer's language
Your agents can now provide native-level support, no matter the language. With AI Copilot, agents see real-time translations of customer messages and their responses are translated back instantly.
- AI translation integrated directly into agent workspace
- No lag, no misunderstandings — just seamless conversations
- Improve customer satisfaction by speaking their language fluently
Effortless workforce management for global teams
Expanding into new regions has never been easier. Assembled’s AI-driven workforce management tools ensure the right people are always in the right place at the right time.
- Configure queues and route inquiries dynamically by language, priority, or time zone
- Automated scheduling ensures agents are online at peak times across regions
- Real-time alerts give you the insight to adjust staffing in response to unexpected volume spikes
- AI-powered forecasting helps predict demand and optimize staffing for each global market
Seamless BPO management at scale
Whether you work with multiple BPOs or are expanding your outsourced support for wider coverage, Assembled makes it easy to manage global vendor teams.
- Gain real-time insights into outsourced team efficiency
- Stay in lockstep with your BPOs with a share planning dashboard
- Allocate contact volume across all global BPOs in seconds
- View performance metrics across in-house and BPO teams in one place
See Assembled AI in action.
Want to know how Assembled can help your team deliver fast, high-quality support? Set up time with us to learn more!
Make high-quality resolutions just a phone call away
Our AI Agent speeds up customer resolutions by gathering context, triaging cases automatically, and escalating without delay.
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