Modern support teams are choosing Assembled over NICE

Built for teams that are ready to move beyond outdated legacy tools, Assembled is the top NICE alternative for an all-in-one workforce management platform.

Implementation in a fraction of the time
NICE users will be left waiting on slow implementation that can take months. The Assembled team gets you up and running 4x faster than NICE.
A tool for the entire team
Legacy tools like NICE can be complicated and confusing for admins and agents. With an intuitive interface that support teams want to use, Assembled sees 20% higher user adoption rates than NICE.
Value you can measure
Because of Assembled’s easy setup and quick onboarding, Assembled users see ROI in just 6 months on average, 5x faster than NICE.
User statistics based on G2 ratings
Assembled vs. NICE
Assembled
NICE
Average time to go live
< 1 month
4 months
Average time to ROI
6 months
2.5 years
Ease of setup
93%
71%
Ease of use
90%
82%
Ease of admin
93%
83%
Ease of doing business with
100%
82%
Quality of support
96%
77%
User adoption rates
92%
73%
Likelihood to recommend
94%
85%
Product direction
100%
74%
Intraday management
92%
83%
Agent self-service
87%
78%
Workforce analytics
91%
78%

Inform staffing decisions through accurate predictions

Our proven forecast models put us ahead of other WFM platforms like Calabrio. Simple forecast configurations and actionable insights ensure you have everything you need to inform future headcount and current staffing decisions.

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Build SLA-proof schedules in minutes

Assembled makes it easy to create optimal schedules based on forecasted requirements, time zones, and more. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.

Access team and scheduling insights at a glance

Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Assembled makes it easy to see everything from realtime metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.

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Integrations that seamlessly work where you work

Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.

Jackie Chung
Senior Workforce Analyst, Casper
Scalability is a huge factor when it comes to our partnership with Assembled. We're able to automate efficiently, make more informed decisions, and take additional inputs into account when optimizing customer experience.
Laura Levy
Customer Experience Program Manager, monday.com
Assembled really stood out. Beyond just working, it felt like it was one of the only workforce management tool that was built for today.

See us in action.

Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!

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