Your alternative to NICE's workforce management system
Want to know if Assembled's WFM solution is a good fit for your company? Our team is ready to show you how we can help!
Inform staffing decisions through accurate predictions
Great workforce management software is powered by accurate, actionable forecasting. With Assembled, you have everything you need to inform future headcount and current staffing decisions. Workforce management tools like NICE take months to implement and start forecasting. Our platform gives your team a seamless experience and is up and running in days.
Build SLA-proof schedules in minutes
Unlike legacy WFM tools like NICE, Assembled helps you manage capacity planning by making it easy to create optimal schedules based on call center staffing models. No matter if you have 10 or 1,000 agents, you’ll be able to seamlessly visualize and prioritize how and where your team spends their time.
Improve performance with our call center dashboard
Workforce management starts and stops with your agents - how they’re performing, how they’re being allocated, and how they’re feeling. Other platforms, like NICE's WFM software, lack an intuitive interface. Our platform strives to empower everyone in the support organization and makes it easy to see everything from realtime metrics to historical trends.
Integrations that seamlessly work where you work
Assembled brings it all together through integrations with key contact platforms (including Zendesk, UJET, and Kustomer) and key communication tools (Google Calendar and Slack) to give your team the schedule visibility they deserve.
Essential resources
We’ve gathered a few helpful and handy resources to help you and your team thrive.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!