Customer-centric brands are choosing Assembled over Zendesk WFM
If you’re a growing support team with unique business needs, you need a solution you can rely on every step of the way. Platform-agnostic and designed with the whole team in mind, Assembled is the top Zendesk WFM alternative for seamless, intuitive workforce management that scales.
Give your crystal ball an upgrade
Our proven forecast models put us ahead of other platforms like Zendesk WFM. Simple forecast configurations and actionable insights ensure you have everything you need to inform future headcount and current staffing decisions.
Skip the scheduling frustrations
With endless automation options, one-click templates, and an intuitive interface, creating schedules across the entire organization is seamless (and, dare we say, enjoyable?). Zendesk WFM has limited scheduling automations and can take months to implement.
Get reporting that matters
Productive teams are happy teams, and with a unified dashboard for all support channels and agent adherence reporting, you’ll never question that your staff is in the right place at the right time. Assembled makes it easy to see everything from real-time metrics to historical trends, giving you maximum insight into agent performance, burnout risks, and scheduling efficacy.
Integrations that seamlessly work where you work
Unlike Zendesk WFM Assembled is built to run with multiple contact platforms (including Five9, Zendesk, UJET, and Kustomer). Key communication tools (Google Calendar and Slack) give your team the schedule visibility they deserve.
Essential resources
We’ve gathered a few helpful and handy resources to help you and your team thrive.
See us in action.
Want to know how Assembled can help your team rise to the occasion? Set up time with us to learn more!