Metrics for modern support.
Manage for performance and empower your team.
Act on real-time data.
Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.
Analyze team productivity.
Build a holistic picture of how agent activity translates to team outcomes whether it's for coaching, planning, or operations.
Integrate with one click.
Works out-of-the-box with Zendesk, Kustomer, Intercom, and more. Easy and secure authentication via OAuth.
By the numbers
Increase productivity
With clearer visibility into how associates spend time, Harry’s increased associate productivity by 25% from 12 to 15 tickets per hour.
Improve schedule adherence
Through Assembled’s real-time dashboard, Stripe fixes issues as they arise in the moment, improving schedule adherence by 33%.
Get actionable data.
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