Track response times and service levels, compare expected schedules to actual activity, and provide visibility for the whole team.
Build a holistic picture of how agent activity translates to team outcomes whether it's for coaching, planning, or operations.
Works out-of-the-box with Zendesk, Kustomer, Intercom, and more. Easy and secure authentication via OAuth.
With clearer visibility into how associates spend time, Harry’s increased associate productivity by 25% from 12 to 15 tickets per hour.
Through Assembled’s real-time dashboard, Stripe fixes issues as they arise in the moment, improving schedule adherence by 33%.